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Classroom Audio/Visual Support Technician

Job Details

Position OverviewThe Classroom Audio/Visual Support Technician provides day-to-day audio/visual technology support via phone, email, chat, or in person for KU classes. The position repairs or replaces permanently placed audio/visual equipment and performs routine classroom technology inspections. Provides training on use of equipment for users, and creates documentation and instructions for AV operation in rooms. Assists with equipment inventory and recommends items for removal from circulating status. This position will work closely with the AV installation unit to provide installation assistance for audio/visual equipment and will also work closely with the Educational Technology and Media Production teams to focus on the effective use and future growth/changes of classroom-based technology. This position will report to the Classroom Technologies Manager and report daily activities.

This position will work a flex work schedule (11am – 8pm) to provide evening classroom maintenance and support.

This position shares in responsibility for information security by following all applicable security policies and procedures. This position is authorized to manage, provision, and deprovision IT assets in accordance with established procedures in the performance of job duties. This position is required to work on-site. Job Description60% - Classroom Audio/Visual Support:
Provide level support for trouble calls/tickets for in-session classes to ensure minimal instructional downtime and assign tickets as needed. Troubleshoot both hardware and software issues. Repair or replace installed audio/visual equipment and assist with classroom technology inspections. Develop broad and in-depth knowledge of the hardware and software unique to the KU Lawrence campus. Provide excellent customer service to users of Classroom Technologies services. Confirm customer understanding of solutions and provide additional customer education as needed.

20% - Administrative:
Actively pursues and stays current on all aspects of classroom technologies. Stays current on certifications and training which directly pertain to equipment standards set forth by KU IT. Co-manage student employees assigning tasks and deploying when needed.

20% - New Installation:
Will assist with Classroom Technology installation crew on projects involving classroom technologies, renovations, or related installations to ensure inventory recording and status of upgrades. Work closely with staff in other departments to stay abreast of classroom renovation project status. Position Requirements
  1. Ability to reach, grasp, hold, lift and place moderately heavy loads (50 lbs) with out without accommodation.
  2. Perform work above normal heights and in confined spaces.
  3. Valid driver's license.
Required Qualifications
  1. High School Diploma or GED.
  2. Two years of experience providing technical customer service.
  3. Effective written communication skills, as demonstrated in application materials.
Preferred Qualifications
  1. Experience supporting AV systems and hardware.
  2. Experience supporting instructors using technology, in a K-12 or University setting.
  3. Experience with Extron and or Creston Audio/Video equipment.
  4. Previous experience with AV system control programming.
  5. Experience with ticket management software, computerized scheduling systems and database management.
  6. Experience troubleshooting and supporting video and/or web conferencing: Zoom, Teams, Skype
  7. CTS certification, or other relevant AV industry certifications.
  8. Skilled in use of AV testing equipment and hand tools.
  9. Experience with Office productivity software: Microsoft Office 365.
  10. Ability to learn quickly and adapt rapidly in a changing environment.
  11. Ability to prioritize and multi-task.
  12. Ability to maintain effective working relationships with users and staff.
  13. Familiarity with the Lawrence KU campus facilities will be taken into consideration.
Additional Candidate InstructionsA complete application consists of:
  • A cover letter addressing how required qualifications are met
  • Resume
  • 3 Professional References

Incomplete applications will not be considered.
  • Application review will begin Monday, August 15th, 2022 and will remain open until a qualified pool of candidates has been identified.
Contact Information to ApplicantsVickey Kozlowski
vickye@ku.edu Advertised Salary Range$47,000- $52,000 Work ScheduleFlex Scheduled 11am -8pm Application Review Begins15-Aug-2022 Anticipated Start Date29-Aug-2022

Organization

Working at the University of Kansas 

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.  

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

Diversity, Equity, Inclusion, and Belonging 

The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.

We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.

Instruction 

KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.

Research 

The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.

Service 

The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.

International Dimension 

KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.

Values 

The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

Our City and State 

KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.

Making KU Your Home 

Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.

At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.

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