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Access Services Coordinator

Employer
Sewanee: The University of the South
Location
Sewanee, TN

View more

Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Overview

Primary Function: Provide information and assistance to students, faculty, staff, University visitors, and community members through the main service desk in the Library. Responsible for building security and emergency contact for night and weekend hours. This position requires general supervision. Broad instructions are provided and the staff member uses judgment and experience to carry out assignments. Completed assignments and finished projects are reviewed by the supervisor after completion.

Opportunities for Leadership: This position will supervise work study students.

Career Band: NE8

Position Description

Typical Duties & Responsibilities:

  • Serve as initial contact at the circulation service desk. Answer and screen phone calls and emails from students, staff, faculty, University visitors, and community residents. Interact with patrons and identify needs. Answer questions and/or refer patrons to appropriate staff for resolution.
  • Provide students, faculty, staff, University visitors, and community members with detailed information regarding service, policies, and procedures. Address all patron concerns or complaints quickly and in a courteous manner.
  • Check materials in and out (including stack materials, reserves, inter-library loan materials, and items on hold), collect and record fees and fines, keep detailed statistics on queries, add new patron records to the Sierra software database, and register visitors and community members for computer access.
  • Take care of library collections through several daily activities including sorting, shelving, shelf-reading, inventory, general book care, handling, missing book searches process, and identification of damaged materials. Train work-study students in these tasks and supervise their work.
  • Process Reserve requests – locate materials, create course records, create bibliographic records and items for personal copies, withdraw items from the reserve, and communicate with faculty about reserve use. Add eBooks and streaming media to Reserve courses.
  • Work on projects within Collections Management such as withdrawal of materials, gift collection processing, missing and lost book searches, authority control, LibGuides web content, Interlibrary Loan, social media content, Sensource statistics, etc.
  • Serve as technical support for public computers. Troubleshoot problems and refer to the ATC Help Desk.
  • Provide basic library instruction to and assist patrons with locating materials.
  • Train, schedule, supervise and evaluate work-study students in all areas of responsibility including front desk service, stack maintenance, and technical support. Work with other Access Services staff to develop a comprehensive training program for work-study students.
  • In inclement weather or other emergencies, inform patrons of appropriate procedures and give assistance to patrons following these procedures.
  • Interface on a regular basis with other departments within the Library and Information Technology Services division, especially the Help Desk and staff who control door access.
  • Serve on library staff committees as assigned.
  • Unique Duties and Responsibilities:

    Oversee library opening and closing and maintain the security of the building.

    Work at least 10 hours per week with Resources Management projects as assigned by the Director of Collections Management.

    Judgment Required:

    Judgment and discretion as to the use of established policies are required to perform the essential duties of this position. Judgment is also required to accurately reflect and assess procedures, particularly in instances where there is no policy established or indicated. This position requires judgment in dealing with emergency situations, especially when he/she is the only permanent staff member in the building for early morning, late night or weekend hours.

    Machines & Equipment Used: Computers, mobile devices, printers, copiers, scanners, microform reader/printers, and instructional technology equipment.

    Budgetary Responsibility: None

    Personal Interaction/Communication:

  • Student Contact: Frequent; supervising work-study students and assisting library patrons.
  • Internal: Frequent; providing assistance in the library.
  • External: Frequent; providing assistance in the library, contact with vendors, other libraries, and publishers.
  • Attributes of a Successful Candidate

    Education: 4-year college degree

    Experience:

    • 1-year general office.
    • Management experience.
    • Library experience preferred.

    Job-Related Skills:

      Strong interpersonal, oral, and written communication, and teaching skills.Strong computer and technology skills.
    Supplemental Information

    Confidential Information: Circulation activity records for patrons; financial information in Sierra.

    Working Environment: Normal library environment; commonly work a varied schedule of days and hours that will include morning, afternoons, evenings, and weekends.

    Physical Requirements:

  • Must be able to stand for extended periods of time.
  • Must be able to walk for extended periods of time.
  • Must be able to climb (many stairs, and ladders).
  • Must be able to push and/or pull objects; must be able to use hands for repetitive tasks.
  • Must be able to lift between 21-50 pounds (medium work).
  • Must be able to carry between 21-50 pounds (medium work).
  • Any additional requirements specific to this position:

      Must be able to wear an approved mask for prolonged periods while performing job duties and responsibilities. Employees are required to be fully vaccinated against COVID-19 subject to an approved medical or religious exemption.


    Equal Employment Opportunity:

    The University of the South is an equal opportunity educational institution that is committed to creating and maintaining a diverse and inclusive campus environment.

    Organization

    Working at Sewanee: The University of the South

    Known familiarly as “Sewanee” by its students, faculty, staff and friends, The University of the South offers an unmatched educational experience. The university remains purposefully small and dedicated to building a sense of community. All classes are taught by professors, not graduate teaching assistants, and close faculty-student interaction ensures that each student enjoys a rich and personal educational experience. It is not unusual for students and faculty members to work shoulder to shoulder on research projects and journal articles, to meet for coffee at a local eatery, or to serve together as members of the university orchestra, volunteer fire department, and other civic groups.

    The result of such individualized education is clear in the academic success of Sewanee students and alumni. The university has had 26 Rhodes Scholars—a number that puts Sewanee in the top four nationally among American liberal arts colleges—as well as 27 NCAA Postgraduate Fellows, 43 Watson Fellows, and dozens of Fulbright Scholars, and has an acceptance rate to graduate and professional schools that far outpaces its peers. The School of Theology has added to its alumni ranks countless bishops, including three of the last four presiding bishops of the Episcopal Church.

    Sewanee offers 36 majors, 32 minors, and 15 special programs, along with pre-medicine, pre-nursing, pre-law, and pre-business. More than 40 percent of students participate in study-abroad programs, and a comprehensive endowed program that provides financial support for summer internships has greatly strengthened career development for undergraduates. See more about Sewanee in the "Sewanee Snapshot" here.

    In an era of specialization, Sewanee upholds the broad-based ideals of liberal education as a surer means to success. At the University of the South, the adherence to outstanding liberal arts education and enduring traditions of honor, community, and respect have transformed many generations of students, and have earned the abiding loyalty and support of alumni who are enjoying lives of integrity, leadership, and service.

    The University is located atop the Cumberland Plateau between Nashville and Chattanooga, Tennessee. Sewanee’s physical environment, which includes the 13,000–acre Domain (as the campus and surrounding area is known), provides a remarkable academic and recreational resource, and an unparalleled place in which to study and reflect. It invites students to engage in both a multitude of outdoor activities and careful study of the natural environment.

    As the University celebrated the 150th anniversary of its founding in 2007–2008, it looked back on a rich history and forward to new opportunities for the next generations. “The essence of Sewanee is consistent from generation to generation,” said Vice Chancellor emeritus Joel Cunningham. “We are a university dedicated to liberal education, to time-honored traditions, and to our commitment to serve our students and this nation. We have been successful in advancing our mission, and I believe we have the resources and the will to ensure that Sewanee’s best years are still to come.”

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