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CRM DEVELOPER III, IS&T Applications

Employer
Boston University
Location
BOSTON, Massachusetts, United States

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Job Details

CRM DEVELOPER III, IS&T Applications

Tracking Code22500441980728Job Description

The CRM/Salesforce.com Programmer Analyst III is a member of Boston University's Information Systems and Technology team who is responsible for the design, configuration, development, release and support of CRM/Salesforce applications, components and integrations used to enable Boston University's academic, administrative and ancillary processes. The CRM Programmer Analyst III is an advanced professional role that may work on multiple projects as a project leader or frequently as the subject matter expert. This individual will participate in projects that require Salesforce or vended packages that run on Salesforce, therefore deep knowledge of the Salesforce.com platform is required. This position will also be responsible for operational support and maintenance of various applications enabling university processes and systems. This individual may also coach and mentor more junior technical staff.

Essential functions of this position are:

  • Participation on project teams to design, configure, develop, test and release applications/components pursuant to business, architectural and/or service requirements. Participation can include providing technical leadership for other CRM developers on the project team. Design, configuration, development, test and release activity should be in alignment with industry and BU best practices, guidelines and standards.
  • Participation in operational support and maintenance of CRM/Salesforce.com based services. This includes consulting on or working incidents, service requests, defects, enhancements, upgrades, patches and service improvement initiatives.
  • Coaching and mentoring junior technical staff. Investing time learning/enhancing skills related to CRM/Salesforce.com by active participation in technology users groups and professional organizations and formal training or degree programs.
Required Skills
  • Bachelor's Degree, or equivalent experience, in Computer Science, Information Systems, or other related field. Master's Degree preferred.
  • 5-7 years of IT work experience or the equivalent with demonstrated knowledge in CRM/Salesforce.com. Preferably multiple implementations. Higher Ed implementations is desirable
  • Advanced knowledge of Salesforce APIs (bulk API, Metadata API), Web Services (SOAP, REST), e-mail integrations
  • Salesforce Developer and Administration Certifications e.g. DEV 401, ADM 201, App Builder strongly preferred
  • Advanced knowledge of Salesforce development, best practices and design patterns Force.com, Visualforce, Apex, SOQL, custom objects, workflows, triggers, Force.com IDE, migration tools, etc.
  • Experience integrating Salesforce with 3rd party systems using web services and app exchange apps
  • Advanced understanding, adoption and utilization of declarative customizations versus programmatic customizations
  • Knowledge of TargetX is highly desirable
  • Experience with fundamental programming concepts, frameworks, languages and technologies such as SQL, Java, C#, JSP, ASP, JavaScript, .NET, XML, JSON, HTML5, CSS, JSON is strongly desired
  • Experience with agile development methodologies
  • Understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum
  • Experience working on multiple projects as a technology leader or frequently as the subject matter expert.
  • Experience working on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments.
  • Experience coaching and mentoring junior technical staff
  • Intermediate to advanced computer skills in the following software packages: MS Word, PowerPoint, Excel, and Visio.
  • Effective oral and written communication skills to work with subject matter experts (SMEs) and business partners within the University to elicit the information necessary for project technical design.
  • Deadline driven with little oversight
  • Team player; professionalism and self-confidence

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources site.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job LocationBOSTON, Massachusetts, United StatesPosition TypeFull-Time/Regular

Organization

The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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