Title:Professional Services Specialist 4, Comp NE - ITS Help Desk Requisition Code:S2200529 Location:Multiple Locations Job Category:Professional Department:Information Technology Svs (450001) Salary:Based on NJ Civil Service Commission regulations and is accompanied by an extremely competitive University benefits Work Hours:F-T, 8a-4p Posted Date:07/28/2022 Overview:Stockton University is ranked among the top public universities in the Northeast with more than 160 undergraduate and graduate programs, as well as continuing education opportunities. The University, one hour from Philadelphia and two hours from New York City, offers unique living and learning environments throughout southern New Jersey, including the 1,600 acre Galloway campus in the Pinelands National Reserve and Stockton University Atlantic City, located in the University District, just steps from the beach and the iconic Atlantic City Boardwalk. Additional locations include Hammonton, Manahawkin and Woodbine. As a public university, Stockton provides an environment for excellence to a diverse student body, including those from underrepresented populations, through an interdisciplinary approach to liberal arts, sciences and professional education. Founded in 1969, Stockton held its first classes in 1971. The University’s commitment to cultural diversity and its welcoming and vibrant community makes Stockton a great place to learn and work! Learn more about the many reasons to choose Stockton at www.Stockton.edu

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Faculty and Staff are committed to support Stockton University’s diversity commitment and strong student-centered vision and mission.

Under the coordination of a Professional Services Specialist 2 or higher supervisory officer in the Information Technology services area, this position is responsible for providing technical support to the campus community, for all University related activities, by answering questions and solving problems related to computer hardware, computer operations, software utilization and installation, and network access.

This is an in-person on campus, non-remote position.

Successful candidates will be required to show proof of their COVID-19 vaccine status prior to their start date. Religious or Medical waivers may be requested at the time of employment offer.

Responsibilities:

• Maintains a positive and professional relationship with Faculty, Staff, and Students
• Provides advanced technical Help Desk assistance to the members of the campus community while documenting and monitoring Help Desk requests until the problem is resolved or turned over to another division for resolution
• Consults with users and other Information Technology Service personnel to resolve problems reported to the Help Desk
• Installs, configures, backs-up, and repairs PC hardware and applications, operating systems, and network connections while documenting the hardware and software configuration as needed
• Assists faculty, staff, and students with connecting their devices to University related services such as WiFi and email
• Provides training, both scheduled and on-demand, to support the pedagogical needs of professors, academic pursuits of students, and the business functions of University staff
• Works with other departments on equipment and software installation and makes recommendations for equipment upgrades or installations
• Provides training and mentors the student assistants in Help Desk support procedures and operations
• Develops scripts, workflows, software procedures, and documentation regarding Help Desk operations
• Assist in developing and establishing processes and practices that ensure the reliable and efficient operations of the Help Desk and other technical support units within Information Technology Services
• Ability to work a flexible schedule to support institutional events and cover various support requests as assigned by the Associate Director of the IT Help Desk Services or a designated supervisor
• Perform other related duties as assigned by the Associate Director of IT Help Desk Services or a designated supervisor
• Other Duties as Assigned
• Support Stockton University’s diversity commitment and strong student-centered vision and mission

Position may require some coverage on nights and or weekends

Qualifications:

• Knowledge of current principles and methodologies in the Computer Science field
• Knowledge or current operating systems and productivity applications
• Demonstrates knowledge and skills working in an enterprise client/server environment
• Familiarity with common software suites, their deployment, and operation
• Ability to learn new technologies and software packages to support University operational needs
• Ability to work both independently, and as part of a team, on a strict timeline to achieve specific goals
• Graduated from an accredited college with a Bachelor’s degree
• One year of professional experience
• Ability to advise and train University faculty, staff, and student on IT related software and services
• Ability to interact and maintain a professional relationship with other administrative offices at the University
• Must be able to collect, interpret, and analyze statistical data related to University IT operations.
• Ability to assume responsibility for multiple tasks and organize time efficiently
• Proficient in English
• Must have the ability to lift 25 lbs
• Must have a valid NJ driver’s license\

Preferred Qualifications:

• Experience with Microsoft Azure, Endpoint, and Intune
• Experience with Microsoft Administrative Technologies (ex: Windows Server, Active Directory, PowerShell, etc.)
• Experience with workstation deployment, patch/update, and management tools such as WDS, MDT, SCCM, WinPE, MDM, Deploy Studio, and Munki
• Possess, or have the ability, to gain the industry recognized certification for hardware and software, CompTIA A+, within 90 days after the start of employment

NOTE:

• Applicants who do not possess the required education may substitute experience on a year for year basis

Minimum Education Required:Bachelor's degree Minimum Experience Required:One (1) year Required Documents:Letter of Interest, Resume How To Apply:

Screening of applications begins immediately and will continue until the position is filled.

Only electronic documents will be accepted. Please complete the on-line application in addition to providing the following required documents. All required documents must be submitted in order for your application to move forward. You may upload documents using Microsoft Word or PDF.

1. A letter of interest describing specific skills and experiences
2. A current resume
3. A list of three recent professional references (included in the application): Name, Organization, Email Address and Telephone

Please note:

• All offers of employment are contingent upon a favorable background check, which may include social intelligence from a consumer reporting agency.
• Individuals with disabilities desiring accommodations in the application process should contact the Office of Human Resources (Main Campus, J-115) at 609-652-4384, Monday - Friday between 8:00am - 5:00pm.
• In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.
• Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crimes Statistics Act (Clery Act), prospective employees may access Stockton’s Annual Security and Fire Safety Report (ASFSR) is available at https://www.stockton.edu/police/crime-statistics.html. The ASFSR contains the previous three years of reported Clery Act crime statistics, fire safety information and information regarding campus and personal safety. If you would like a paper copy of the report, please visit the Stockton University Police Department, building 71, 101 Vera King Farris Drive, Galloway Township, NJ, or call 609-652-4390, to request that a copy be mailed to you.
• Stockton University is an equal opportunity institution encouraging a diverse pool of applicants, visit; http://www.stockton.edu/affirmative_action. Additionally, pursuant to Title IX of the Education Amendment of 1972, Stockton University prohibits discrimination on the basis of sex (i.e., which includes but is not limited to the prohibition of sexual misconduct and relationship violence, including sexual assault and harassment) in all of its educational programs and activities.

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