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Donor Experience Officer

Employer
University of North Carolina at Greensboro
Location
Greensboro, NC

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Job Details

Position Number:

013112, 014317

Functional Title:

Donor Experience Officer

Position Type:

Staff

Position Eclass:

E2 - SAAO II 12 Month Leave Earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

University Advancement staff members are dedicated to developing and maintaining strong and lasting connections to the University. How one perceives, interacts with, and supports UNC Greensboro forms the basis of all that we do. Whether we’re engaging alumni, friends, community members, or corporate partners (and in many cases, even current students), we share collective responsibility and passion for cultivating a wide variety of partnerships and experiences across the University, our community, and beyond.

A number of professionally diverse units with specific charges come together to comprise University Advancement and support our shared mission.

Our mission is to inspire connections, investments, and engagements that drive excellence and opportunity. Our vision is of a University that illuminates potential, eliminates barriers, and ignites achievement.

University Advancement includes: Development, Alumni Engagement, University Special Events, Advancement Operations, Donor and Board Engagement, Planned Giving, and Advancement Communications.

Position Summary:

There are 2 openings for this position.

The Donor Experience Officer (DXO) is a key member of the dynamic and mission-driven UNCG Advancement Team. In addition to joining UNCG’s talented team of development professionals, the candidate will have the opportunity to take part in a cutting edge advancement program that will change the face of annual giving.

The Donor Experience Program at UNCG is focused on marrying UNCG’s development communications efforts with fundraising workflows in order to engage and grow the next generation of supporters of the university. The Donor Experience Officer will focus on providing a first-class philanthropic experience for all donors by leveraging personalized digital engagement to effectively build relationships based on what truly matters to each individual supporter.

The Donor Experience Officer will manage a portfolio of donors with clear weekly, monthly, and annual goals. The candidate will collaborate with other departments both internally at the university (including Marketing and Communications, Alumni Relations, and Development) and externally, to effectively execute 1:1 outreach campaigns using technology resources including EverTrue’s cloud platform, social media, and virtual communications software.

Comfort with making personalized solicitations, daily use of video, phone, and email, and use of multiple databases and virtual communication technology is critical to success in this role.

This role is critical to helping UNCG achieve both its near-term annual giving goals and long-term fundraising objectives and develop qualified major gift referrals. Candidates should be self motivated and positive professionals, with a team-first optimistic attitude, eager to embody the UNCG spirit and engage alumni and friends at a high velocity in a personalized manner. The Donor Experience Officer will work under the supervision of the AVC of Development and will work under the guidance of the EverTrue Advancement Programs Manager.

The Donor Experience Officer will work under the supervision of the AVC of Development and will work under the guidance of the EverTrue Advancement Programs Manager.

Minimum Qualifications:

  • Bachelor’s degree required
  • Minimum of two years of experience in fundraising (preferably higher education)
  • Strong organizational skills
  • Strong interpersonal skills, including the ability to relate to diverse constituencies
  • Willingness to work flexible hours, including evenings and weekends
  • Willingness to travel
  • Strong verbal and written communication skills
  • Ability to utilize technical resources available to development staff

Preferred Qualifications:

  • Desire to pursue a career in higher education advancement
  • High degree of grit, resilience, and a desire to challenge the status quo
  • Relentless “can-do” attitude when presented with a challenging workload
  • Experience in higher education fundraising as a student or professional (preferred)
  • Excellent interpersonal, written, and verbal communication skills across mediums, especially email, video, and video conferencing
  • Ability to manage your work between multiple cloud-based platforms and databases in a fast-paced environment
  • Strong collaboration and organizational skills, as well as the ability to prioritize effectively
  • Strong work ethic with a desire to become a leader in the development space
  • Ability to handle confidential material responsibly and interact professionally with a wide spectrum of individuals

Special Instructions to Applicants:

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:
  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number
Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range:

$58,368 – $60,000

Org #-Department:

Development - 33801

Job Open Date:

07/18/2022

Open Until Filled:

Yes

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Exempt

Percentage Of Time:

80%

Key Responsibility:

Fundraising

Essential Tasks:

● Actively engage with and build relationships with a portfolio of supporters and prospects
● Leverage technology including EverTrue’s cloud platform, social media platforms, and video conferencing software tools to build rapport, steward, and solicit donors in an alumni-centric, targeted, high-velocity manner
● Execute monthly and quarterly touchpoint cadences (averaging 50 outbound touch points per day) across portfolio to ensure consistent and relevant donor communication
● Meet and exceed clearly defined goals with an emphasis on virtual meetings with prospective donors and number of personalized solicitations delivered
● Be fluent in the “menu” of engagement and philanthropic opportunities across the University (regional alumni events, on-campus events, mentorship, and volunteer opportunities, crowdfunding campaigns, and fundraising priorities) to inform conversations and solicitations
● Embrace a “mile-wide and inch-deep” approach to serving as a proactive advisor on resources available to donors across the institution.
● Build relationships across the University campus to be in a position to connect donors with relevant individuals when applicable
● Aid in outreach and follow-up for events and activities on behalf of Alumni Relations and Development
● Proactively monitor engagement to identify and launch initiatives that drive donations

Percentage Of Time:

10%

Key Responsibility:

Program Coordination

Essential Tasks:

  • Facilitate the achievement of established goals for Advancement.
  • Establish and maintain professional competency in the field of University Advancement through professional reading and contacts.
  • Maintain university data integrity standards and communicate information to appropriate Advancement staff.

Percentage Of Time:

10%

Key Responsibility:

Administrative

Essential Tasks:

  • Ensure that program policies, procedures, rules, and regulations are interpreted correctly.
  • Anticipate and remain alert to potentially problematic situations. Implement responses to situations based on interpretation of local, state, and federal program regulations and standards. Extensive knowledge of program practices, policies, and procedures.
  • Extensive knowledge of local, state, and federal regulations and statutes governing the area of work.

Physical Effort:

Reading, Writing, Vision-Preparing/Analyzing figures, Hearing, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs.

Work Environment:

Driving - Car/Truck, Inside, Outside

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Company info
Website
Telephone
336-334-5009
Location
723 Kenilworth Street
Greensboro
NC
27402
US

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