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Computer Support Analyst

Employer
Arkansas State University
Location
ASU-Jonesboro

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Job Details

Employment Status:Full time (29-40 Hrs) Type of Employment:Staff # of openings:1 Location:ASU-Jonesboro Proposed Salary Range:Commensurate with Experience Closing:8/9/22


Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

The Computer Support Analyst is responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

  • Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor
  • Configures and installs microcomputer hardware and software for users
  • Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems
  • Manages disk space for micro, mini, or personal computer system, with multiple terminals and printers transmitting data to host system, bringing system up, taking system down, and backing up system to preserve data
  • Researches new technology and methodology and evaluates new products to determine their usefulness to agency users
  • Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs
  • Trains other employees in system operation and maintains system instructional manuals and supplies
  • Supervises lab graduate assistant and work studies
  • Coordinates instructor and course evaluations as needed
  • Backup coordinator for classroom scheduling
  • Prints research posters as requested
  • Performs other duties as assigned

Knowledge/Skills/Abilities:

Knowledge of the limitations and use of mainframe and microcomputer hardware and software

Ability to analyze computer system problems or errors and devise corrective measures, read and interpret technical literature and evaluate product acceptability and/or quality, manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment, and code, test, and debug computer programs and write program documentation

General Days/Hours:

Monday - Friday
7:30 a.m.- 4:30 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Minimum Qualifications:

The formal education equivalent of an earned Bachelor's Degree in computer science, mathematics, or a related field

One (1) year of experience in computer support

OR

Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting plus three years of experience in computer support

Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee

E-Verify Participation Notice:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

Organization

 

Arkansas State, founded in 1909, is the second-largest university in the state. It is located on Crowley’s Ridge in Jonesboro, the largest city in eastern Arkansas and the economic hub of the region. Today, the institution has more than 100,000 alumni and meets the needs of individuals and communities at all points along the educational continuum.

 

A Carnegie Research 2 university, A-State hosts the first osteopathic medical school in Arkansas, the New York Institute of Technology College of Osteopathic Medicine, and opened the first U.S.-style residential campus in Mexico in fall of 2017.

 

With the Discover 2025 Strategic Plan as its guide, A-State is engaged in creating collaboration opportunities including the Center for No-Boundary Thinking and exploring a public-private partnership to bring the first College of Veterinary Medicine to the state.

 

Undergraduate experiences have been highlighted for the last decade with the Create@State spring conference. Create@State participants have an advantage in achieving the graduate school of their choice, including continuing to advanced degrees at A-State. Research opportunities alongside our faculty are not the exception at A-State.

 

A-State begins its second decade offering online curriculum and course work, and remains the state’s largest provider of 100% online degree programs based in the state with 99 areas of study. While the majority (74%) are graduate students, more than 1,500 students are pursuing their bachelor’s degree.

 

Arkansas State University operates as a member of the Arkansas State University System based in Little Rock and offers degrees at the doctoral, specialist, master’s, bachelor, and associate levels. Arkansas State is home to eight undergraduate colleges: Agriculture, Engineering and Computer Science; Education and Behavioral Science; Neil Griffin College of Business; Liberal Arts and Communication; Nursing and Health Professions; Sciences and Mathematics; and University College. While it does not award degrees, the Honors College is a component of the university’s academic structure. The Department of Military Science provides programs for students who aspire to be U.S. Army officers.

 

The Jonesboro campus is led by the chancellor, with a Chancellor’s Cabinet which includes the senior executive vice chancellor and provost in Academic Affairs and Research, senior vice chancellor for Finance and Administration, vice chancellors for Diversity, Inclusion and Community Relations; Intercollegiate Athletics; Student Affairs and Dean of Students; University Advancement; and Chief Communications Officer.

 

The Arkansas State University System is governed by a seven-member Board of Trustees appointed by the Governor of Arkansas to serve staggered seven-year terms. The trustees hire the system president, approve the curriculum, annually approve an operating budget, and establish policies for the efficient and effective operation of the institutions.

 

Find additional institutional information online at AState.edu.

Company info
Website
Telephone
870-972-3454
Location
2105 E. Aggie Road
Jonesboro
Arkansas
72401
United States

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