Occupational Summary

The Departmental Facility Software Specialist is part of the Facilities Management Department (FMD) and provides consultation, configuration, and data processing duties in support of computer applications that are essential to the function of the department. These duties include actively managing and modifying computer applications in support of operational activities, maintaining secure databases and records, and providing troubleshooting assistance for departmental users.

Work Performed:

· Manage and configure facilities operations-related computer applications in support of departmental activities. These applications include but are not limited to key management software; key box access control programs; building envelope management database; and EAM (the department’s computerized maintenance management system).

· Develop and recommend systems policies and procedures around these applications. Coordinate testing, upgrades, and system enhancement projects.

· Participate in departmental strategic planning on the implementation and use of these computer applications

· Lead FMD’s effort to migrate existing key management records to a new integrated key management software system.

· Develop and administer training to personnel on the use of systems.

· Act as a subject matter expert to the department and act as FMD’s liaison with software company technical support personnel.

· Develop and update workflows as needed.

· Audit and validate data as needed to assure that records are uniform, accurate, and complete.

· Develop automated reports to streamline processes.

· Manage and monitor existing electronic key box enterprise system. Train others on proper use and procedures, and resolve related problems.

· Assist in the management, tracking, and chain-of-custody documentation for loaned keys.

· Identify and exploit synergies between applications to better meet the needs of Duke’s business process.

· Ensure that external and internal regulations and policies governing data management are met including regulations concerning security, auditability and privacy.

· Develop reports, presentations, and dashboards related to the various software systems used.

· Maintain liaison between members of the University community and other FMD departments to further enhance use of software systems.

· Perform other related duties as assigned

Required Qualifications at this Level

Education & Experience Associate’s Degree in computer science, database management, or other related technology field. Equivalent training and certification in technology may be considered. Work requires a minimum of 3 years of professional experience in software or systems management.

Knowledge, Skills and Abilities: Knowledge of facilities operations related software systems and their implementation/use. Excellent analytical, troubleshooting, applied creativity and problem-solving skills. Ability to analyze data and interpret technical information. Excellent oral and written communication skills; ability to communicate effectively to a wide range of audiences, including faculty, staff from other departments, students, and others. High attention to detail; able to document findings thoroughly, accurately, and consistently with little supervision. Skills using work order management software (Hexagon EAM) or CMMS. Computer software skills using MS Office including Word, Excel, PowerPoint, and Outlook.

Work requires a Bachelor degree in mathematics, computer science or a computer related field, or equivalent coursework or technical training.

Work requires one year of related programming or analytical experience OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE support. with knowledge of several computer languages or programs and/or knowledge of the specialty area for which the position is providing

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.