Concessions Manager CL6870

Tracking Code918 - 280Job Description

• Ensuring all stations are set up and ready for events
• Supporting the recruitment and training of team members in our standards and procedure.
• Supervising operations during the event and troubleshooting where needed
• Working with colleagues to continuously improve operational performance
• Proactively engaging in processes for loss prevention
• Working primarily in the concessions department
• Completing point of sale updates and regular maintenance checks
• Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and ordering of goods.
• Working in partnership with other departments to ensure accurate completion of the requisition process
• Ensuring compliance with all Payment Card Information rules
• Conducting progressive coaching with team members
• Regular equipment maintenance, e.g. popcorn machine,
• Re-stocking of concessions and bars to maximize event readiness
• Holding pre-shift meetings to set the tone for events
• Hiring/Training/Managing of all hourly part-time staff.
• Overseeing service standards during events to ensure a high level of the guest experience
• Ensuring accurate end of month inventory completion.
• Managing product transfers and requisition sheets to accurately track products during events
• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting procedures
• Completing a monthly department safety inspection
• Managing team member scheduling in line with demand forecasts
• Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
• Supporting other properties and departments as demanded by the business
• Other duties/responsibilities as assigned

Required Skills

• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Required Experience

• 2+ years of experience in a food and beverage operational position
• Bachelor’s degree in hospitality management is preferred

Salary Grade: 4

Job LocationDeLand, Florida, United StatesPosition TypeFull-Time/Regular