The Position

Title: Academic Support Center Coordinator

Position Type:Full time

Requisition No:23006

Category: Administration

Supervisor: Director of Academic Support Services

Last Updated: July 2022

Job Purpose:The Academic Support Center Coordinator is responsible for supporting and coordinating the teams that provide academic support to students including the team of tutors and student mentors.

Location:Remote, various locations throughout California

Salary Range: M-9 Typical beginning range steps 1-3

Position Overview

The Academic Support Center Coordinator will coordinate and assist with the implementation of the day-to-day operations of academic support services programming. The coordinator will collaborate with cross-functional teams and help design student success and equity initiatives that provide additional support to students throughout their Calbright journey. Serving as a point-of-contact to students, faculty, counselors, and administrative staff, the coordinator will help support, manage, and evaluate a team of tutors, peer mentors, and other student support staff.

Essential Job Duties and Responsibilities

The duties below are representative of the role and are not intended to cover all the duties performed within the scope of work.

Academic Support Coordination:

• Design and implement projects that will contribute significantly to student success and equitable access to resources and services.
• Collaborate with both instructional and academic counseling faculty and staff to maximize student success and equitable access.
• Coordinate and lead the academic tutoring team to ensure that students are supported to reach their academic and career goals.
• Coordinate the peer mentor and tutor program: Assist in the recruitment, hiring, on-boarding of peer tutors; Provide training and on-going guidance and support of peer tutors; Conduct learning opportunities for peer tutors; Monitor and support the professional growth of peer mentors and tutors.
• Manage and evaluate a team of tutors, peer mentors, and student support staff.
• Provide information to students on how to effectively navigate college policies and procedures, and access resources.
• Collaborate with cross-functional teams to raise awareness of the resources and services to increase equitable engagement of students.
• Collaborate with cross-functional teams to help track and analyze student success and equity data.
• Utilize data and collaborative meetings with counseling and instructional faculty and staff to inform tutors and other team members in providing proactive interventions and supports to promote student persistence, retention, and completion.
• Collaborate with cross-functional teams to determine additional opportunities that academic support resources can be integrated to amplify work throughout all parts of the student journey.
• Serve on cross-functional teams for student development initiatives and programs such as student engagement, career activities, and other special events.
• Collaborate with cross-functional teams to curate and develop a library of resources to support learning in all pathways.
• Maintain a comprehensive listing of off-campus referral services and points of contact.
• Participate in professional development activities, resource development and review, student activities, and committees.
• Participate in student learning outcome development and assessment to improve student learning.
• Perform other related duties as assigned that support the objective of the position.

Knowledge, Skills, and Abilities

• Ability to work effectively and harmoniously with colleagues in an environment that promotes innovation, teaching, learning, and service to a diverse student population.
• Ability to effectively work with students with a wide range of skills, motivations, academic and vocational goals.
• Ability to develop services delivered in online modalities.
• Ability to communicate effectively both orally and in writing.
• Ability to maintain subject matter knowledge.
• Ability to assess student learning outcomes.
• Ability to define issues, analyze problems, evaluate alternatives, and develop sound, independent conclusions, and recommendations in accordance with laws, regulations, rules, and policies.
• Ability to apply legal and policy provisions to various problems consistently and correctly.
• Ability to establish and maintain cooperative and supportive working relations with students, staff, and others contacted in the course of work.
• Knowledge of the mission of the Calbright Community College.
• Knowledge of current labor market trends.
• Knowledge of effective marketing techniques.
• Knowledge of post-secondary educational organizations.
• Knowledge of Equal Employment Opportunity and other local, state, and federal laws pertaining to employment.
• Skill in operating a computer and various supporting software packages.
• Ability to prioritize and manage multiple work tasks or projects while maintaining a high level of detail-orientation.
• Ability to make public presentations in small or large group settings.
• Ability to work in a fast-paced environment, quickly adapt to changes, prioritize projects, and communicate clearly to team members impacted by any changes.
• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff and faculty.

Minimum Qualifications

• Bachelor’s degree in Education, Business Administration or a field such as career counseling, career advising, with an emphasis in adult learning theory.

• Two (2) years of related experience in higher education or workforce development. Demonstrated experience in case management, student success efforts, and helping skills.

• Two (2) years of general supervisory experience.

Desired Qualifications

• A master’s degree in education, educational psychology, or instructional psychology, or other master’s degree.
• Supervisory experience in the administration of programs for working in career services or workforce development.
• Experience coordinating student support services programs including resume writing, branding, and interview preparation.
• Experience in providing direct services to students in a variety of career pathways.
• Knowledge of learning management systems, student information systems, and communication and data tools such as Slack, Google Workspace, Calendly, Salesforce.

• Experience developing and implementing student services programs for a community college including but not limited to student persistence and retention strategies.

• Experience working with data to prioritize and design needs-based support materials.

Working Conditions and Travel

• Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
• Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
• Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.
• Work is performed indoors where minimal safety considerations exist.

Equal Employment Opportunity

Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.

Who We Are

Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.