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Salesforce Administrator

Employer
Indiana Wesleyan University
Location
Remote

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Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 492623
Work type: Administrative, Full-Time
Location: Remote
Categories: Admissions/Recruiting/Enrollment

Job Title: Salesforce Administrator

Reporting Relationship: AVP of Salesforce Services

Unit: National & Global

Department: N&G Marketing & Engagement Services

Campus Location: Online/Remote

Summary of Position: The Salesforce Administrator is responsible for the overall administration of National & Global's Salesforce.org instance and related integrations with Marketing Cloud, Mogli, Five9, FormAssembly, and other applications. The role's responsibilities include, but are not limited to, system configuration and automation, identity and access management, ongoing testing and maintenance, new feature and application implementation, case and release management.


Duties and Responsibilities

  • Performs administrative functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, storage management, and other routine tasks
  • Works with institutional management teams to establish suitable processes to support administrative, development, and change management activities
  • Works with Business Analyst, Technical Director and SMEs to define and document development requirements for new solutions or enhancements to existing functionality and procedures
  • Prototypes and builds objects, fields, validation rules, page layouts, calculated fields and workflows based on user requirements to support new projects or enhancing existing functionality and procedures
  • Completes regular internal system audits and prepare for upgrades in coordination with Technical Director
  • Reviews QA and reviews UAT test scripts
  • Assists with maintaining documentation in support of end-user training and mapping
  • Assists with end user training
  • Manages and maintains Salesforce integrations with Marketing Cloud, Mogli, Five9, and FormAssembly other applications
  • Manages student applications and request of information forms
  • Monitors the operation of assigned processes and responds to problems by diagnosing and correcting errors in logic
  • Ability to triage issues as they come in to help with assignment and routing of support needs
  • Ensures effective and accurate tracking and logging of Salesforce support and related report issues
  • Provides quick and efficient response time for escalated Salesforce cases
  • Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.org platform
  • May include other responsibilities as assigned
  • This position could potentially supervise other administrators or any student workers/interns necessary to support the duties/responsibilities outlined above

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

  • Bachelor's Degree in Analytics, Computer Science, Information Systems, Business Administration or an appropriate combination of education and relevant work experience

Experience

  • Minimum of two (2) years Salesforce experience is required, including providing technical and administrator support for CRM implementations, establishing security model, and enhancing applications via configuration and customization
  • Salesforce Administrator Certification required, with additional certifications a plus
  • Experience in the facilitation of requirements gathering sessions, writing scopes of work, specifications, and represent the functional needs of end-users on technical projects
  • Experience in applying Salesforce best practices through all phases: initial design architecture, system maintenance, security, data integrity, etc.
  • Experience with FormAssembly, telephony, SMS integrations
  • Experience writing technical and end-user documentation
  • Proven working experience in providing help desk support
  • Higher education experience preferred, but not required
  • Demonstrated ability to work effectively with individuals from diverse communities and cultures

Required Skills

  • Confident in making decisions, accurate, detail-oriented, and able to problem solve/analyze
  • Ability to build and maintain Salesforce custom objects, flows, formula fields, workflows, and custom views
  • Excellent analytical and problem-solving skills and can effectively interact with IWU stakeholders to resolve business issues in a timely manner
  • Exceptional communication and interpersonal skills; demonstrated ability to assemble and present information clearly and concisely
  • Must be highly organized, flexible and able to meet deadlines, and handle and prioritize simultaneous requests
  • Ability to work independently

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 22 Jul 2022 Eastern Daylight Time
Applications close: 22 Aug 2022 Eastern Daylight Time

Organization

A vision that began over 100 years ago has taken full form as today's Indiana Wesleyan University – a Christian comprehensive university committed to liberal arts and professional education.

IWU is an energized community. Its spiritually rich learning environment, academic commitment and caring instruction develop in students the knowledge, skills and disposition to change the world for Jesus Christ.

The following profile information will help you know a little more about IWU:

  • The Indiana Wesleyan University Story is one of faithfulness, remarkable growth, innovation, and the joyful expectation of God's next chapter for the University.
  • IWU was initially accredited in 1966 by the Higher Learning Commission of the North Central Association of Colleges and Schools and has maintained its Accreditation since then. Other agencies and associations also accredit individual IWU programs.
  • IWU is committed to several Distinctives, ranging from a Christ-centered educational experience to a commitment to comprehensive student support.
  • We are resolute in upholding our Mission and Values, including our mission to be a Christ-centered academic community committed to developing students in character, scholarship and leadership.
  • Our Academic Structure encourages innovation in education and honors academic achievements by students and faculty alike.
  • IWU is an institution of The Wesleyan Church, a worldwide body of evangelical Protestant believers with its roots in John Wesley's Methodism.

Indiana Wesleyan University is the largest member of the Council for Christian Colleges and Universities and one of the largest employers in Grant County, Indiana.

Nearly 3,000 students are enrolled in traditional programs on the University’s 350 acre residential campus in Marion, Indiana. Most buildings on the Marion campus have been built in the past 25 years, so students live and learn in a visually striking environment with well-appointed residence halls and academic facilities, all on a campus that is only an hour away from both Fort Wayne and Indianapolis.

IWU-Marion offers more than 80 undergraduate degrees and an expanding list of graduate degree programs to residential students representing more than 80 Christian denominations and 10 foreign countries.

More than 8,000 adult learners attend classes through IWU-National & Global online or at education centers in Indiana, Kentucky, and Ohio. IWU-National & Global offers over 100 degree programs at the associate's, bachelor’s, master’s, and doctoral levels.

Wesley Seminary, founded in 2009, is headquartered on the Marion, Indiana, campus of IWU. Wesley Seminary offers a practical online path for working ministers to obtain a graduate- or doctoral-level degree while applying weekly knowledge to their local ministry contexts.

Company info
Website
Telephone
765-677-2117
Location
4201 S Washington Street
Marion
Indiana
46953
United States

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