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Student Services Program Coordinator

Job Details

Definition

About Orange Coast College (OCC)
Orange Coast College's 164-acre campus is located in Costa Mesa just minutes from Southern California's beautiful beaches. Founded in 1947, with classes beginning in 1948, OCC has grown into one of the nation's largest -- and finest -- community colleges. OCC has an unwavering commitment to equitable outcomes; inclusive practices; and rich racial, ethnic, and socioeconomic diversity. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. We currently enroll 18,705 students, the majority of whom are from racially minoritized populations: 34% of OCC's students are Latinx, 2% are African- American, 25% are Asian, less than 1% Native American, 30% are White, and 5% are multiracial. OCC engages in a variety of professional development opportunities and partnerships so that we can serve disproportionately impacted groups. Student-centered activities that support OCC's mission include campus-wide student success projects funded by the Office of Student Equity; partnerships with local Hispanic Serving four-year institutions; active programs that work to improve the academic achievement of racially minoritized students, such as PUENTE and UMOJA; Extended Opportunity Programs and Services (EOPS) and Disabled Student Program and Services (DSPS).

Department Specifics
Orange Coast College's Guardian Scholars Program is committed to supporting ambitious college-bound students who are current or former foster youth/wards of the court and/or Juvenile Justice Systems, as well as those who have experienced similar barriers and challenges). The program's mission is to provide a comprehensive program that contributes to the quality and depth of the student's college experience. It serves as a resource for young adults by assisting in their development and equipping them with the skills necessary to transfer to a four-year university or the vocation of their choice. Guardian Scholars aims to be a "One Stop Shop" that provides caring and personalized assistance with educational goals and practical day-to-day needs to ensure that students take full advantage of college life both inside and outside the classroom. Services include academic advising, textbook grants, referrals to community resources, and field trips and events.

The Student Services Program Coordinator for Guardian Scholars is part of the EOPS /CARE/CalWORKs/Umoja team and works closely with the program staff to coordinate support activities for former foster youth and other qualifying students. The coordinator provides direction for planning, budgeting, and reporting to the division, college district, and state entities. This position also works closely with a similar support program both in student services and instructional wings. The coordinator collaborates with other departments to develop and implement strategies for ensuring student success and communication campaigns. An important part of this position is the collaboration with faculty and academic affairs professionals to support program participants. The coordinator is also the primary liaison for community organizations, agencies, and other entities which support and serve this population of students.

Orange Coast College Employee-Student Demographic Information
Direct Link: Employee / Student Profile Comparison Dashboard

Summary
The Student Services Program Coordinator performs a variety of complex and technical duties in support of specially funded student services programs. Incumbents in this classification are responsible for the administrative coordination of program communications, planning, reporting, and a variety of complex activities in support of their assigned program(s).

Distinguishing Career Features
The Student Services Program Coordinator provides administrative support to the effective performance of targeted, specially funded programs that enhance exposure to and engagement of specific student populations such as, but not limited to, former foster youth/wards of the court and/or Juvenile Justice Systems, as well as those who have experienced similar barriers and challenges. The Student Services Program Coordinator must demonstrate success in working with a wide range of students of varying abilities and backgrounds, including economically, socially, and culturally diverse students of different ethnic backgrounds. The Student Services Program Coordinator must also demonstrate the ability to organize, sequence, and lead activities that include collaboration with other District or campus services and outside organizations.

Essential Duties and Responsibilities
Specific duties may vary among departments, divisions, and jobs. Incumbents typically perform a substantial portion or all the following types of duties, as assigned:

  • Plans, organizes, and facilitates activities and programs to develop student's skills in a variety of student services and programs.
  • Assists in program planning phases and implements programs to enhance student engagement through activities such as, but not limited to, multi-cultural enhancement, social introduction, workshops, and support that provides easy access to services and resources.
  • Conducts information and advisement sessions related to specific student requirements of assigned programs, divisions, and/or departments. Ensures reporting obligations are met on the state and federal levels.
  • Assists students with identifying opportunities, processing applications, and ongoing support to those actively engaged in a variety of college-sponsored programs including, but not limited to, study abroad, Associated Students, multi-cultural events, etc.
  • Collaborates with various college departments and/or divisions to provide various in-service training and volunteer experiences on campus and in the community designed to enhance acceptance and participation in co-circular activities such as student government and leadership.
  • Works closely with students, staff, management, faculty, and administrators concerning best business practices, customer service, coordination of committees, and multiple projects associated with student engagement.
  • Collaborates with the campus community to create, generate, and execute innovative ideas and processes to enhance student involvement; initiates and serves on District and college committees. Works closely with Associated Students, student clubs, the honors program, and other student groups to collaborate on events connecting students with each other.
  • Assists with identifying, developing, and arranging for Requests for Proposals (RFPs) from outside vendors/contractors and organizations; negotiates for services and fees with private and public industry sectors, and organizations for services, performances, speakers, and material support; prepares standard and non-standard contracts for approval.
  • Communicates with management and administration with progress updates, program information and reports that support the college and District’s ability to ensure compliance with program objectives, state and federal rules, regulations, policies, and procedures.
  • Oversees, distributes, and prepares reports of results from student satisfaction surveys after the conclusion of special events and activities. Recommends new and modified student engagement activities from survey feedback. Develops monitoring and tracking systems to ensure compliance within local, state, and federal rules and regulations related to assigned program(s).
  • Creates informational materials and publications supporting the assigned student services programs, in collaboration with Marketing and Public Relations.
  • Collaborates with other services in the campus community to create, generate and carry out innovative ideas and processes to enhance student involvement.
  • Oversees and schedules events, student development activities, cultural trips, speakers, and other activities that encourage students to participate in college life.
  • Researches, prepares, recommends, and monitors approved budgets related to the assigned program; may assist with and prepare funding proposals. Carries out the expenditure of project funds according to fiscal guidelines. Maintains records of grant funds or contracted expenditures. May assist with the evaluation of, and reporting for, program components and services.
  • Researches, collects, and compiles demographic and statistical data related to program participants; prepares and presents data and metrics related to student engagement, recruitment, retention, graduation, and transfer rates. May monitor outcomes for grant awards.
  • Interprets District policies and procedures pertaining to college activities and programs; ensures compliance with all applicable rules, regulations, policies, and procedures.
  • Oversees the maintenance of all records including computer-aided student databases. Ensures confidentiality of student information.
  • Participates in a variety of campus/college, education, and grantee committees and functions that promote student engagement, retention, and achievement.
  • May maintain and update website pages using established formats and standards.
  • Performs other related duties as assigned that support the objective of the position.
  • Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.


Qualifications and Physical Demands

Minimum Qualifications:Knowledge and Skills

  • Requires specialized knowledge of educational and student services program goals and objectives, procedures, and regulations.
  • Requires working knowledge of the education and administrative services provided by the District, as well as special programs designed for student engagement and enrichment.
  • Requires specialized knowledge of the role of cultural, social, and economic differences impacting the ability of students to achieve academic success.
  • Requires working knowledge of mentoring and tutoring techniques as well as study skill development methods.
  • Requires professional-level writing skills to prepare grants and performance reports.
  • Requires math skills enough to read and analyze budget documents.
  • May require knowledge of regional and community demographics including the needs of international and disadvantaged students, age-appropriate learning, and community resources.
  • Requires well-developed human relations skills to make formal presentations, facilitate group processes, and exercise sensitivity to diverse populations in school sites and community environments.

Abilities
  • Requires the ability to plan, prioritize, and assign work in order to meet yearly schedules and timelines.
  • Requires the ability to facilitate meetings and processes involving diverse groups.
  • Requires the ability to maintain the confidentiality of private and sensitive information.
  • Requires the ability to secure funding, secure local interagency partnerships, and accomplish goals within financial limitations.
  • Requires the ability to use a variety of software applications and database systems to track projects, prepare reports, and monitor budget expenditures during the normal course of work.
  • Requires the ability to maintain productive and cooperative working relationships with others.
  • May require the ability to learn and apply the rules and procedures for international visas and travel requirements both to and from the US.
  • Requires the ability to evaluate program outcomes.
  • Requires the ability to establish strong working relationships with students, faculty, administrators, managers, and staff throughout the District.

Physical Abilities
  • The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
  • Essential functions will vary by position.
  • As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good-faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.
Education and Experience and demonstrated evidence of D.E.I. (Diversity, Equity, Inclusion): The position requires a Bachelor’s degree in behavioral science, social science, business, education, or a related area and four (4) years of experience in an outreach-oriented student services program, preferably in higher education.Or, any combination of education and experience which would meet the required equivalent qualifications for the position.ANDDemonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom.
Licenses and CertificatesMay require a valid driver's license.Working Conditions Work is performed indoors where health and safety considerations are minimal.Note: (D.E.I.A. - Diversity, Equity, Inclusion, Access)The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continue to strengthen our efforts around diversity, equity, inclusion, and access. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. (Diversity, Equity, Inclusion, Access) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.Orange Coast College - Equity, Diversity, and Inclusion
Conditions of Employment

This is a temporary contract, categorically-funded, full-time, 12-month per year classified position. The District reserves the right to extend, modify, or eliminate this position based upon available funds. The normal hours of work will be Monday through Friday 8:00 am to 5:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the needs of the department. The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents and life insurance for the employee. (Salary Schedule: EE-118) Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.Pay Philosophy:
Through policies, practices, and other benefit programs, Coast Community College District delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur on July 1 of each year for all classified employees. Application Requirements:The deadline to apply is August 12, 2022. Application materials must be electronically submitted online at http://www.cccd.edu/employment to be considered for employment.

Incomplete applications, application materials submitted by mail, and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable).

A complete application packet includes:

A complete Coast Community College District Online Employment Application.Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access) (upload as a separate attachment - PDF recommended).A Current Resume of professional and educational background and experience (upload as a separate attachment - PDF recommended).


Submit an application online at:
http://www.cccd.edu/employment

Coast Community College District – Human Resources
1370 Adams Avenue, Costa Mesa, CA 92626

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.

Additional Information

Selection Procedure

All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.Applicants wishing to apply for more than one position must submit separate application materials for each desired position.Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.If any travel is required for an applicant to participate in person during the interview process, this will be done so at the candidate's own expense. During the interview, candidates may be asked to conduct a short oral demonstration/presentation on a previously announced topic as well as participate in a writing exercise, or hands-on practical. Consideration will also be given to factors in addition to education and experience, including but not limited to professional development, ability to work with others, and commitment to meet student needs.The search committee will rate the candidate's responses to the interview questions, the demonstration/presentation, and the applicable writing exercises and/or hands-on practicals. Based on this rating, a number of candidates will be recommended to move forward and will be invited for a second-level interview.The hiring manager will conduct reference checks on the final candidate. The district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.The campus President will make the final recommendation for employment to the Board of Trustees.The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement/recruitment.Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the College's recommendation for employment.The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve.
Employment Information

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing equity and inclusion goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
The SELECTED CANDIDATE is required to complete the following prior to employment:

Provide a Certificate of Tuberculosis Exam for the initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).Provide a valid COVID-19 Vaccination card or Vaccination Exemption.Have fingerprints taken by a Live Scan computer at the candidate’s expense (Clearance must be received prior to the first day of employment)Present original documents for proof of eligibility to work in the United States including a Social Security Card; ANDParticipate in a new hire onboarding appointment with an Employment Services Representative.

Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.

The Coast Community College District is a multi-college district that includes Coastline, Community College, Golden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services.

Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population.


Coast Community College District Title IX:https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx

This direct link 2021 Coast Community College District Annual Security and Fire Safety Report is the 2021 Annual Security and Fire Safety Report for Coast Colleges. The crime statistics for calendar years 2018, 2019, and 2020 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be provided from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions regarding the report.

Organization

The Coast Community College District is a multi-college district that includes Coastline Community CollegeGolden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services and student support services. Coastline, Golden West and Orange Coast enroll more than 60,000 students each year in more than 300 degree and certificate programs.

Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.

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