This job has expired


Duke University
Office of Academic Solutions & Informati

View more

Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Job Title: Analyst IT, Sr. (Technical Lead)

Primary role:

This position reports to the Sr. Director of OASIS Computing, who is primarily responsible for the operational management of Office of Academic Solutions and Information Systems Computing Support Team in this organization. The Technical Lead is responsible for oversight and direction of IT security aspects of OASIS Computing function and maintains liaison with other OASIS and School of Medicine groups, the departmental clinical research units, and customer representatives.

The OASIS Computing team has the day-to-day responsibilities for configuring, implementing, and supporting approximately 14,000 workstations and 13,000 customers throughout Duke School of Medicine departments and divisions. The Technical Lead will work alongside other Technical Leads for hands-on implementing new back-end solutions and large-scale infrastructure changes and perform liaison activities with new and existing customers to meet business demand. The Technical Lead also serve as tertiary support and guidance for OASIS Computing team leads.

Essential tasks/responsibilities:

  • Understanding and support of Active Directory structure and group policies
  • Work with OASIS Computing Director and other Technical Leads to develop a technical strategic vision
  • Provide project progress and report status and metrics to OASIS Computing Director
  • Participate in other project planning efforts as they relate to OASIS Computing initiatives, including project management on key efforts
  • Provide input on personnel technical performance
  • Implement workstation automation efforts
  • Website content management
  • Working closely with clinical research units to maintain data storage adherence to Human Subject Research Data compliance
  • Reviewing Research Data Study Plan submissions
  • Monitoring and reporting on status of network share access rights
  • Assisting other groups, including the Information Security Office and the Research Integrity Office, in investigations
  • Perform other related duties incidental to the work described herein


Required: BA/BS degree or equivalent relevant technical training or experience

Experience Required:

    Minimum of eight years of IT Support experience is required, of which at leave three years should have been in an information security operations, engineering, or related role. Excellent computer support skills, including OSX and Windows Win10 client experience and a good understanding of workstation and file server operations, maintenance, and repair.Local area networking and communication fundamentals, including Windows 2016/2019 server, Microsoft Active Directory, Citrix environment, database basic troubleshooting, not limited to server base connectivity issues.Requires understanding and basic knowledge of workstation remote management and software distribution.LAN management or programming experience focused on the installation, operation, and maintenance of Windows based workstations and/or file servers and attached peripherals, not excluding profile administration under Microsoft Active Directory. Functional experience with remote application deployment and patch management using tools such as BigFix and CasperAWS/Azure cloud computing management


Preferred: Duke SoM experience/technical leadership experience

Special competencies/credentials


  • Project management
  • Technical writing
  • Network security
  • Virtual computing management
  • Comprehensive understanding of a variety of operating systems, including Windows, Mac, and Linux, on both workstation and server systems
  • Familiarity with remote workstation management and software distribution
  • Must have a working knowledge of the HIPAA Security Rule, FISMA, or the NIST Cybersecurity Framework

The ideal candidate will have demonstrated the following characteristics through past professional and educational experiences:

  • A broad understanding of multiple IT disciplines and technologies
  • Strong focus on customer satisfaction
  • Strong written and oral communication skills
  • Strong critical thinking, analytical, and problem-solving skills
  • Able to work independently or as part of a team as necessary
  • Able to effectively prioritize tasks with competing deadlines
  • Self-starter who is able to effectively use professional judgement and work with minimal direction
  • Excellent interpersonal skills with a demonstrated ability to build relationships with colleagues, customers, vendors, and other third parties


Service Now Incident Mgmt./Asset Mgmt.


Academic environment and/or Duke experience

Six Sigma

One or more information security industry certifications are preferred

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert