TemporaryEssential Job Duties:
This position will be hybrid.Is Time Limited:
This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, Microsoft Office Professional, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, chat, walk-up and social media channels. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Desk colleagues. The selected applicants will have a “primary team” of either phones/chat or walk-in, but will do all service desk functions.
NoJob City & State:
Chapel Hill, NC-OnsiteClassification Title:
Temporary Hybrid IT Help Desk at UNC Chapel HillWork Schedule:
40 hours a week, hybridOther Work/Responsibilities:
N/ADepartment Required Skills:
Preferred Years Experience, Skills, Training, Education:
* Intermediate knowledge and understanding of supported applications
* Customer relationship tracking system experience
* Previous service desk experience
* Exceptional communication skills
* Exceptional customer service skills
* Power user understanding of Windows and Mac environments
* Strong interpersonal skills
Required License or Certification:
• At least 1 year of telephone technical support experience
• Academic environment experience
• ServiceNow experience
• Microsoft Office
• Windows and Apple Products and Operating Systems
• Campus IT experience (UNC or other campus environment)
• Programming language knowledge
• ERP, Oracle, Banner or similar systems support
• Ability to multi-task(i.e. typing and talking)
N/AValid NC Driver's License required?:
NoCommercial Driver's License Required?:
NoAnticipated Hiring Range:
$23.00-28.00 DOEJob Open Date:
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.