Hotel Front Desk Agent 75%- Stanford Guest House
- Employer
- Stanford University
- Location
- Stanford
View more
- Administrative Jobs
- Student Affairs, Residence Life
- Employment Type
- Part Time
- Institution Type
- Four-Year Institution
Job Details
Hotel Front Desk Agent 75%- Stanford Guest House
Residential & Dining Enterprises, Stanford, California, United States
Schedule: Full-time
Job Code: 5638
Employee Status: Regular
Grade: A18
Requisition ID: 85539
Swing Shift
Shifts will be scheduled between 2PM to 11PM. (shifts starting between 2 p.m. and 10 p.m.) will be paid a 10% shift premium)
Night Audit Shift
Shifts will be scheduled between the hours of 10:30pm and 7am. (shifts starting between 10 p.m. and 3 a.m.) will be paid a 15% shift premium)
*Both positions would require availability on the weekends.
ABOUT STANFORD AND RESIDENTIAL & DINING ENTERPRISES (R&DE):
Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $316 million and is steward of a $3.1B asset portfolio comprising seven million square feet (one-third of Stanford's physical plant), provides housing for nearly 14,000 students and their dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 500,000 meals at athletic concessions events, and hosts 20,000 conference guests annually. R&DE comprises 1,300 FTE and part-time staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP), Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, Maintenance Operations and Capital Projects, and Strategic Communications.
“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”
ABOUT STANFORD HOSPITALITY & AUXILIARIES:
Stanford Hospitality & Auxiliaries, a division within R&DE at Stanford University is committed to excellence and the highest level of customer service. It is recognized nationally for operating at “the cutting edge” of the industry receiving exceptional service ratings and numerous awards, including the Restaurant & Institutions Magazine Ivy Award for excellence in food service and hospitality. The Ivy Award is one of the industry's most prestigious and coveted awards, give to those operations that meet the highest standards of food, hospitality and service. With R&DE's vision “to be the best in the business” Stanford Hospitality and Auxiliaries is a Certified Green Business practicing sustainability in its purchasing and using equipment and processes that reduce solid waste and preserve natural resources. The highest Acterra Sustainability Award was received in 2006, in recognition of these initiatives
JOB PURPOSE:
Provide superior hotel-style customer service to visitors of the Stanford Guest House at a 24-hour front desk.
CORE DUTIES*:
* - Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.
Knowledge, Skills and Abilities:
Certifications and Licenses:
PHYSICAL REQUIREMENTS*:
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
WORK STANDARDS:
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
To be considered for this position please visit our web site and apply on line at the following link: https://careersearch.stanford.edu/jobs/hotel-front-desk-agent-75-stanford-guest-house-13355
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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