Director of College Community Experience

Associate Provost & Vice President of Student Services

Bachelor’s degree in management, education, or a related field. Three or more years of higher education student services (or related area) experience. Supervisory and management experience. A professional history that demonstrates the ability to execute multiple large-scale, detailed, and time-sensitive projects. A proven track record in teamwork, assessing progress, and attention to detail. Outstanding written and interpersonal communication skills. Ability to deliver services in an environment where there is an emphasis on high quality customer/student service. Excellent organizational skills with ability to effectively prioritize and work on multiple tasks with concurrent deadlines and demonstrate excellent time management skills and efficiency. Strong ability to give and receive advice and opinions and interact with individuals in situations requiring sensitivity and tact. Proven ability to react to customers quickly, thoughtfully, and courteously. Ability to manage difficult and stressful situations. Possess problem solving and critical thinking skills. Must have strong presentation skills and training skills. Strong public speaking skills. Intermediate Excel, Word, and PowerPoint skills. Desire to work with and serve diverse communities and promote equity and inclusion. Ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work. Must be bilingual (English/Spanish). Must be able to work one evening per week, and flexibility to work some weekends as needed to cover special events and manage operational needs.
Must be able to demonstrate the Morton College core values of compassion, fairness, respect, responsibility, tolerance, and truth.

Master’s degree in management, education, or a related field.

The Director of College Community Experience is responsible for providing leadership and direction for the One Stop Center as the central hub for all campus visitors and creating a positive experience for the entire college community. The manager will focus on the day-to-day operations and activities of the one stop center as well as ensure the college is providing high-quality service on campus buildings and virtually. Cultivates a warm and welcoming environment and interfaces with the college community which includes, visitors, current students, prospective students, and their families. The position will require the ability to work in a fast-paced environment where organization, attention to detail, and resourceful problem solving are essential skills. The director will be responsible for hiring, training and directly supervising staff and student workers/ambassadors, who are responsible for providing high-quality customer/student service and tours to prospective students and families. Develop and administer policies and procedures that guide staff and promote campus safety for the college community. Exercise judgment requiring knowledge of federal, state, and College policies and practices related to enrollment services functions. The position will interface with other campus areas to achieve the College’s mission and goals. The director will also represent the college by giving informational sessions to prospective students and families visiting campus.

• Respond to inquiries from students, faculty and staff. Deliver comprehensive information about admissions, enrollment and student support services and other services housed under the One Stop Center.
• Create an environment that supports students from admission to graduation, fostering a sense of belonging and impacting student success and retention.
• Manage the hiring, recruitment, selection, training, scheduling, supervision, and retention of the one stop center staff, student ambassadors and college community experience specialist.
• Adhere to guidelines of the Family Educational Rights and Privacy Act (FERPA).
• Be visible and accessible to the college community to improve and maintain positive relationships and collaborations.
• Monitor processes and performances, adhering to service standards, working collaboratively to resolve problems, and promoting positive interactions with all students and the college community.
• Maintain documentation of student services and enrollment services processes and procedures, including compliance with Federal and State regulations, including college processes and procedures.
• Develop and coordinate with other Student Services and Adult Ed Departments, content and methods of cross training and delivery in addition to identifying goals, service issues, or individual student needs. Cooperatively create specific activities to enhance learning opportunities for students, and college community.
• Assure appropriate communication of procedural updates and changes to support staff, student success coaches, supervisors, and administrators.
• Maintain and update One Stop Center virtual functions and services on Morton College website.
• Provide on-going training to one stop center staff on customer/student experience, campus safety, technology, software, text messaging platforms and other tools to improve the college community experience.
• Conduct assessment of the one stop center processes and activities, setting and implementing measurable goals and planning for continuous improvement.
• Lead team that manages the day-to-day campus visitor experience for the entire college community including students, families, and special groups.
• Respond to emergency/crisis situations as requested, under guidance of the Dean/Vice President.
• Participate actively in the college Emergency Response / Campus Safety meetings, and training, to provide a safe and secure environment in one stop center and all college campus property.
• Ensure that the one stop center physical space is well-kept and maintained.
• Manage areas budget.
• Coordinate and supervise of in-bound call center operations.
• Perform other duties as assigned.

Admin00059PU

07/01/2022

05/17/2022

No

Morton College is dedicated to diversity and is an Equal Opportunity Employer. We seek applicants from all backgrounds to ensure we get the best diverse talent to join our team. Minorities, women, individuals with diverse backgrounds are encouraged to apply for employment opportunities.