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Assistant Director of Financial Aid

Eastern Connecticut State University
Willimantic, CT

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution
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Assistant Director of Financial Aid

Eastern Connecticut State University is seeking three Assistant Directors of Financial Aid to assist with the daily operations of the financial aid office. Reporting to the Director of Financial Aid, each Assistant Director will assist with general duties, including but not limited to:

  • Delivers exemplary customer service to prospective and continuing students and families in planning and coordinating their education funding
  • Manage a dedicated caseload, providing students and their families with individualized counseling in all aspects of the financial aid process, including federal verification, alternative financing, and financial literacy
  • Provide regular outreach and follow-up to students on outstanding items such as incomplete or missing loan applications, financial aid forms, and other documents required for packaging
  • Determine financial aid eligibility of students based on institutional, state, and federal regulations
  • Perform regular file reviews to ensure compliance with institutional, state, and federal regulations; adjust student aid packages and adjust funds based on changes to students' enrollment statuses
  • Exercise discretion and demonstrate strong professional judgment when making decisions in special or complex circumstances
  • Co-manage some of the following processes: Pell reconciliation, Satisfactory Academic Progress appeals, Private scholarship processing, ECSU Foundation Scholarship processing, Special Program processing, Loans, and other responsibilities as assigned
  • Participate in outreach activities with various on and off-campus partnerships, including but not limited to current and prospective students, the Admissions Office, Academic Success Center, High schools, and Community Service organizations
  • Remain current on all institutional, state, and federal regulations; participate in regular training and professional development on best practices to ensure compliance
  • Perform other related duties as assigned

In addition to the general duties, successful candidates will be assigned to coordinate one of the following areas of responsibility:

Communications and Financial Literacy

  • Oversight of creating and maintaining student financial aid departmental communications across all platforms (email, Eastern's website, social media, letters, etc.)
  • Research and test new modalities and tools to effectively deliver crucial financial aid and financial literacy information to the student population
  • Develop and present Financial Literacy information to the student population and various departments as needed
  • Assist with supervision of student workers

Scholarships and Loans

  • Facilitate processing of all scholarship programs, including Merit scholarships, Private scholarships, Honors Program scholarships, Promise programs, ECSU Foundation scholarships, and more
  • Review, certify, award, and originate Federal and Private Alternative educational loans to ensure that timely and accurate eligibility determinations and disbursements are made in compliance with applicable regulations
  • Assist with supervision of student workers

IT Systems and Compliance

  • Work closely with the Systems and Compliance Specialist on various Banner projects
  • Run Federal and Institutional reports, reconciliation, and any processing needed.
  • Create and maintain student Cost of Attendance budgets in the Student Information System; Implement and review budget groups
  • Monitor and implement regulations related to system compliance
  • Supervise Federal Work-Study student funding

Minimum Qualifications:

  • Bachelor's degree and a minimum of three years of financial aid experience or an equivalent combination of education, training, and related experience in the profession
  • Strong interpersonal communication and problem-solving skills. Demonstrated ability to take the initiative and possesses attention to detail
  • Demonstrated service aptitude and ability to work independently with students, parents, and colleagues
  • Demonstrated and thorough working knowledge of computer systems and the ability and willingness to learn new systems/processes
  • Demonstrated ability to analyze and synthesize information
  • Ability to work a flexible schedule, including nights and weekends as needed.
  • Proven ability to set work priorities and manage multiple projects simultaneously in a fast-paced environment while meeting deadlines
  • Ability to handle confidential matters with discretion
  • Demonstrated commitment and ability to work with a diverse population

Preferred Qualifications:

  • Experience and proficiency with Ellucian Banner financial aid software
  • Experience with institutional methodology and need analysis
  • Counseling experience in a higher education setting
  • Knowledge of Federal Title IV and state regulations
  • Fluency in a second language

All applications should be submitted by July 25th for priority consideration. Please send a resume, cover letter, and three references to Jennifer Bright, Assistant Director of Financial Aid, at [email protected]

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