About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.
Requisition Number: 2022-121
Posting Start Date: 7/12/2022
City: Baltimore
State: MD
Minimum Education: Masters
Additional Documentation: YES
Compensation: Commensurate with Experience
Director of Advising/ Student Success CenterDescription/Job Summary

The Director of Advising/Student Success Center, will oversee the operations of a comprehensive Center that provides direct service to students. The incumbent will be responsible for the leadership and management of the services provided to students, faculty, staff, and constituents in a high traffic student advising and academic support and information/referral center. The Director will provide supervision and integration of student academic support programs; incoming student career assessment, advising, and assistance for students placed on academic warning, probation or suspension. This position reports to the Vice President for Student Affairs to ensure that the institutional strategy for advising services aligns with the mission, vision, values, and strategic direction of the College.

Responsibilities/Duties

Responsibilities/Duties:

• Develops, plans, and implements short- and long-range department goals.
• Oversees the daily operations and functions of interdisciplinary student success.
• Creates and maintains learning outcomes and assessment strategies.
• Conducts assessment, including student learning achieved in the Student Success Center.
• Coordinates and implements workshops and professional development for students, faculty and staff.
• Works with academic deans, associate deans and program coordinators to provide advising services.
• Oversees the business aspect of the Student Success Center (including budget, schedules etc.).
• Directs hiring, training, and supervision of the Student Success Center staff including conducting annual reviews.
• Responsible for compiling service data, writing reports, and developing and implementing models for service delivery and development of students.

Required Qualifications

**Please provide 7 professional references, uploaded in an additional document.**

Required Qualifications:

• Master’s degree in education, counseling, or closely related field.
• Seven (7) years of progressive experience of higher education administration/management in academic advising, retention, or coaching.
• Demonstrated experience leading student persistence and retention initiatives.
• Experience designing and implementing an effective student advising/success model.
• Keen analytical and critical thinking skills.
• Ability to communicate effectively and respectfully with faculty, staff, students, and external organizations.
• Ability to work independently, balance multiple tasks, work to meet deadlines, and prioritize a complex workload.
• Budget management experience.
• Experience utilizing a student information system (Banner, Colleague, PeopleSoft, or similar).
• Strong technical skills (Microsoft Office 365 Suite).

Preferred Qualifications

Preferred Qualifications:

• Doctorate degree in education, counseling, or closely related field.
• Ten (10) years of progressive experience of higher education administration/management in academic advising, retention, or coaching.
• Experience working at a community college.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.

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