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Program Coordinator - Outreach & Call Center (2 Positions)

Employer
El Camino Community College
Location
Torrance, California (US)

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Administrative Jobs
Institutional & Business Affairs, Program Administration
Employment Type
Full Time
Institution Type
Community College

Job Details

El Camino College

 

Program Coordinator - Outreach & Call Center (2 Positions)

Req: C2122-079

Division: Enrollment Services

Close Date: THURSDAY, JULY 28, 2022 at 3:00 p.m.

 

Complete job description and application available online at: https://elcamino.igreentree.com/CSS_Classified

 

Program Coordinator for the Call Center will oversee call center agents, develop and implement training and provide daily and monthly reports on call campaigns and conversions.

 

Program Coordinator for Outreach will work closely with student ambassador to ensure student recruitment, outreach activities and services are scheduled throughout local organizations and the community.

 

BASIC FUNCTION:

Under the direction of a supervisor, dean or director, oversees the primary functions of the day-to-day operations in the assigned area; initiates, develops, maintains and disseminates specialized information; interacts with faculty, staff and community agents; monitors, develops, implements specific assigned duties related to the area assigned; leads, trains, coordinates and provides work direction to subordinate personnel; provides input in the evaluation of program effectiveness; serves as the institutional liaison in the absence of the manager.

 

REPRESENTATIVE DUTIES:

Initiate, develop, maintain and disseminate specific task or responsibility.

Develop efficient and thorough process for implementing task or program.

Work closely with faculty and staff to coordinate, review and disseminate program material.

Monitor and coordinate work-flow; assure the timely completion of duties assigned to the unit.

Assure compliance with District, State and Federal policies and procedures, applicable laws and regulations and generally accepted technical principles.

Design and produce brochures to promote specific programs

Compile, organize, research and verify information for inclusion in various records and reports.

Provide information to District personnel, students and community regarding area's requirements and procedures; answer questions; intervene and resolve problems related to the specific student services area assigned.

Prioritize, assign work and provide training to other staff within the unit.

Review and audit program area for accuracy and compliance with program requirements assuring the integrity of program.

Organize, assign and prepare year-end report.

Research and recommend process improvements to provide timely and more efficient use of resources.

Participate in task forces, meetings and the selection of new staff members.

Operate office machines and electronic equipment and systems including computer terminal, personal computer, typewriter, calculator and copier.

Monitor program expenditures.

Perform releated duties as assigned.

 

JOB QUALIFICATIONS

Education and Experience:

Bachelor's degree in related field and three years of direct experience required. Directly related work experience in excess of the three years required and two years of college level course work may be substituted for the required Bachelor's degree.

 

DESIRABLES QUALIFICATIONS:

Adaptable and flexible - enjoys doing work that requires frequent shift in direction.

Thrives in high-pressure environment.

Able to keep organized and multi-task.

Familiar with various online communication systems.

 

OTHER QUALIFICATIONS

Knowledge/Areas of Expertise:

Specific program rules, regulations, principles, practices and procedures.

Thorough record-keeping techniques.

Modern office practices, procedures and equipment.

Electronic systems and technological support.

District organization, operations, policies and objectives.

Oral, written and interpersonal communication skills using tact, patience and courtesy.

Applicable sections of State Education Code, Federal and States laws and other applicable laws.

Word processing, spreadsheet and database programs.

Correct English usage, grammar, spelling, punctuation and vocabulary.

Principles of providing training and work direction.

 

Abilities/Skills:

Initiate, develop, maintain operations of a specific area assignment.

Organize day-to-day operations of specific area.

Train and provide work direction to others.

Assign and review the work of others.

Develop and maintain complex budgets.

Understand a diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the program needs.

Analyze situations accurately and adopt an effective course of action.

Operate standard office machines and electronic systems including calculator, computer terminal, typewriter and copier.

Meet schedules and time lines.

Work independently with little direction.

Establish and maintain cooperative and effective working relationships with others.

Read, interpret, apply and explain rules, regulations, policies and procedures.

 

WORKING CONDITIONS

Typical office setting.

Extensive computer work.

Long periods of standing and sitting.

Ability to carry up to 25 lbs.

Ability to move from one work area to another as needed.

 

SALARY RANGE: $5,347 (Step A) per month.

Salary increases are granted on the first day of the month following each year of service, until step F is reached.

Employees contribute 8% of their earnings toward the Public Employees Retirement System (PERS).

 

CONDITIONS OF EMPLOYMENT

This is a full-time, twelve-month classified staff position subject to a one-year probationary period. The standard work week is 40 hours of scheduled duty per week of not more than five consecutive work days, with some evenings and weekends required. Excellent fringe benefits include eight 32-hour workweeks during the summer.

 

Offer and acceptance of employment is subject to verification of all information provided on the employment application, credential(s), and transcripts. Candidates selected for employment must agree to be fingerprinted, sumbit proof of COVID Vaccination, submit Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.

 

TO APPLY:

Applicants must submit the following documents by the closing date:

1) Online application: https://elcamino.igreentree.com/css_classified

2) Resume in Word Format

3) Pertinent transcripts as stated in the required qualifications. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to be acceptable.) Multiple page transcripts must be loaded as ONE pdf document.

 

Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. For information on transcript evaluation services, please visit: http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf

 

Applicants with disabilities requiring special accommodations must contact the ADA Compliance Officer at least five (5) working days prior to the final filing date:

ADA Job Applicant Accommodation Request (maxient.com)

 

Please Note: Documents submitted or uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position you apply for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive consideration. You may check the status of your application online.

 

If you should need assistance please call (310) 660-3593 Ext. 3807 or by email at hr@elcamino.edu.

 

Due to the large volume of calls received on closing dates, we highly recommend that you do not wait until the last day to apply so that we may assist you with questions or technical matters that may arise. Give yourself sufficient time to complete the profile, which may take 45 minutes or more. Positions close promptly at 3:00 p.m. PST (pacific standard time).

 

CLOSING DATE: THURSDAY, JULY 28, 2022 at 3:00 p.m.

 

* Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.

 

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, El Camino College has published Annual Security Reports and all required statistical data, which can be found on the Police Department webpage at www.elcamino.edu/about/depts/police/cleryact/index.aspx. These publications include Clery crime statistics for the previous three years relevant to El Camino College classes and activities, in addition to institutional policies concerning campus safety and security. The information is also available in printed form in the lobby of the Police Department and in select locations on campus. Upon request, the Campus Police Department can provide or mail out copies of this publication. Contact them at 310-660-3100.

 

El Camino College is an Equal Opportunity Employer

The El Camino Community College District is committed to providing an educational and employment environment in which no person is subjected to discrimination on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental or physical), sex, gender (including pregnancy and childbirth), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or retaliation; or on any other basis as required by state and federal law

Organization

Welcome to El Camino College

You don't have to be an ECC student to enjoy our beautiful campus. Visit us online through our website, or on campus any time -- we are YOUR community college.

Founded in 1947, El Camino College is situated on a beautiful and spacious 126-acre campus near Torrance, California. The college enrolls more than 25,000 students each semester and boasts a curriculum of over 850 highly regarded academic and career programs taught by exceptional faculty.

Where are we located?

El Camino College is easily accessible from the 405 and 91 freeways, at the corner of Manhattan Beach and Crenshaw boulevards near Torrance. A daylong parking permit costs $3 – you may purchase a parking permit from one of the dispensers available in various lots. Please do not park in staff-marked parking stalls. Click here for the Campus Map.

El Camino College – A South Bay Tradition

Since the opening of El Camino College over 70 years ago, we have been dedicated to serve our community's educational and cultural needs. El Camino College is well-known for our academic excellence, our consistently high transfer rate to four-year colleges and universities, and our exceptional career training programs.

El Camino College offers many outstanding features, including:

  • Transfer agreements with many four-year universities
  • Flexible scheduling
  • Ranked among the largest single-campus, two-year colleges in the nation
  • Excellent career training programs
  • Outstanding community education programs
  • Only $46 per unit for California residents

 

President's Message

Our mission at El Camino College is to make a positive difference in people's lives. We provide excellent comprehensive educational programs and services that promote student learning and success in collaboration with our diverse communities. We are dedicated to achieving our mission and ensuring that everyone who wishes to pursue higher education and earn a degree or certificate is able to accomplish that goal at El Camino College.

The college will implement several innovative programs in the coming year, all designed to increase access to a college education and ensure students are successful once they arrive here. In our pursuit for equity and achievement we are constantly working to ensure that all students have what they need to succeed – in the classroom, in the tutoring lab, in the library, in the concert hall or on the playing field. Students have access to facilities that support teaching and learning, backed by the technology necessary to support their success.

We are also proud to be a strong and trusted partner in the South Bay, working with community leaders to align our programs with the workforce needs of the future. We share a common interest in the economic vitality of the South Bay, and we are a proactive provider of education and training that support this region.

Watch for future innovations such as expanded evening/weekend classes for working adults, new educational technology initiatives and additional college/career pathways with area high schools.

Dena P. Maloney, Ed.D.
Superintendent/President

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