Title:

481D-YN - IT Support Technician 2

Business Title:

Information Technology Support Technician 2

Additional Titles:

Location:

Washington State University

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

COVID-19 Vaccine Information:

In accordance with Washington State Governor's Proclamation 21.14.3, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at hrs@wsu.edu or 509-335-4521 if you have questions.

To support WSU’s ability to attract talent in a competitive job market, this recruitment has been approved for a hiring incentive payment of up to $2,500.00. More information regarding the hiring incentive payment program can be located on the HRS website: Hiring Incentive – Human Resource Services, Washington State University (wsu.edu).

This recruitment is approved for a referral incentive for eligible WSU employees. For instructions to complete this process and eligibility visit: https://hrs.wsu.edu/employees/benefits/employees-benefits-total-compensation-package/hiring-incentive/.

Summary of Duties:

The Information Technology Support Technician 2 is responsible for providing technology support within Facilities and Operations. This position will provide for the efficient operation of the computing and information systems for the departments served by Facilities and Operations.

About Facilities Services (WSU Pullman):

Facilities Services’ primary mission is the stewardship, maintenance, and operations of the campus buildings, grounds, and utilities on the Pullman campus.

We aspire to be the service provider of choice and the employer of choice. We believe in developing solutions of lasting value through robust dialogue and collaboration with our campus partners and industry. Our staff of skilled trades-people, custodians, architects, engineers, interior designers, and support staff strive to demonstrate our commitment to integrity and professionalism.

Working at WSU

As one of the nation’s top public research institutions, Washington State University (WSU) conducts research that improves the lives of people in Washington, the United States, and across the globe. When you make the choice to join WSU, you are joining a community committed to making a positive difference in the lives of others. You will join a team of faculty and staff dedicated to bringing the world the next generation of innovators, leaders, health care providers, and citizens.

The university offers a comprehensive and competitive benefits package to meet the diverse needs of its employees including health care and dental care options, retirement plans, long-term disability insurance, paid time off, professional development and a host of work/life quality programs. In addition, eligible employees may apply for a tuition waiver for many academic classes offered on campus. For more information about the benefits and programs available to WSU employees, follow this link https://hrs.wsu.edu/employee-types-benefits/

Required Qualifications:

• Two (2) years of experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware OR equivalent education/experience.

• Experience managing Windows desktops working in an Enterprise Active Directory environment.

• Extensive customer service experience in a corporate, education or retail environment.

• Experience managing day-to-day tasks without constant supervision.

• Have, or be able to obtain at time of hire, a valid unrestricted driver’s license.

• Ability to work evenings and weekends on occasion and to travel.

Preferred Qualifications:

• Experience in responding to network security incidents.

• Experience in Website maintenance and development.

• Experience with Java programming.

• Experience using SQL query tools.

• Experience working with assistive technologies for impaired users.

• Experience with database technologies (Microsoft SQL Server, Oracle, etc.).

Additional Information:

Area/College: Facilities Services
Department Name: Facilities Services, Administration
City, State, Zip: Pullman, WA 99164
Department Link: facilities.wsu.edu
Monthly Salary: Range 46, $3,734.00 - $4,892.00 (Step A through L) Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.
FTE: 100%
Permanent/Temporary/Project: Permanent
Posting Close Date: Screening has begun and will remain ongoing until the vacancy has been filled.
Background Check: This position has been designated by the department to require a background check.
Application Instructions: Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
Required Documents:

Resume

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.