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Associate Director Financial Aid

Johns Hopkins University

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Associate Director Financial Aid
The Admissions Department is seeking an Associate Director of Financial Aid who will work under the general direction of the Director of Enrollment Management Services (SOE) and will be responsible for assisting with financial and institutional aid operations for students enrolled in School of Education (SOE) programs. This position will be responsible for financial aid operations at SOE that are not performed by Johns Hopkins University's new Student Enrollment & Account Management (SEAM) Shared Services Organization.

Specific Duties & Responsibilities:
  • Create cases or route calls and emails accordingly with the SEAM - Financial Aid and Student Accounts Areas.
  • Respond to requests for financial aid and institutional aid information from JHUSOE students, faculty, and staff.
  • Review financial aid and student accounts data for accuracy. Track and help resolve student issues with business holds and disbursement (e.g., AmeriCorp).
  • Review and resolve error and exception reports related to financial aid administration.
  • Stay abreast of Title IV regulations and state and institutional policies and procedures.
  • Process and Coordinate with the SOE Finance Office, Programs, and Development to manage the Departmental Graduate Aid (DGA) program.
  • Coordinate and manage the reconciliation of the institutional scholarship programs.
  • Maintain electronic student records and use federal, state, and university computer software and data interfaces.
  • Work with the Director of EMS to develop a Loan Repayment Assistance Program (LRAP) to research and develop policies and protocols.
  • Assist with pulling and reconciling reports on financial aid state scholarship programs and financial assistance accounting operations budget.
  • Assist with processes between the Financial Aid Office, Development Office, and the SOE Finance Office in the account balance reporting, program operation, awarding, and disbursing of grants and all institutional scholarship programs.
  • Assist with providing virtual information sessions to SOE newly admitted students.
  • Respond to ad-hoc inquiries, reports, requests, and projects.
  • Other projects as assigned.

Minimum Qualifications (Mandatory):
  • Bachelor's Degree required from a regionally accredited college or university.
  • A minimum of 5 years professional financial aid experience.

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Preferred Qualifications:
  • Five years of financial aid experience preferred.

Special Knowledge, Skills & Abilities:
  • Knowledge and certification to use the POWERFAIDS Software.
  • Knowledge of The Higher Education Act of 1965, as amended, including all Title IV aid programs.
  • Knowledge of federal and state laws and regulations regarding student financial aid.
  • Knowledge of federal student aid administration, including application procedures, funding sources, restrictions, and limitations in award amount.
  • Knowledge of and experience with Maryland state student assistance scholarships and programs.
  • Knowledge of and experience with federal and state electronic filing and data interfaces and financial aid reporting requirements.
  • Knowledge of and experience with the Federal Program Review and Audit process (A-133).
  • Knowledge of and experience administering the Federal Family Educational Rights and Privacy Act (FERPA).
  • General knowledge of higher education enrollment management and student affairs programs and policies, including, but not limited to, application and admissions policies, transcript procedures, course enrollment, registration, and enrollment philosophy.
  • General knowledge of generally accepted accounting principles.
  • Accurate mathematical computation skills.
  • Ability to collaborate and build strong, effective working relationships across departments.
  • Ability to work independently and exercise independent and professional judgment.
  • Ability to work well under pressure, meet competing timeframes and prioritize work.
  • Strong verbal and written communication skills, with the ability to prepare reports and detailed correspondence.

Classified Title: Associate Director Financial Aid
Role/Level/Range: ACRP/04/ME
Starting Salary: $31.25/hr
Employee group: Casual / On Call
Schedule: 15 hrs
Exempt Status: Exempt
Location: Remote
Department name: ​​​​​​​Admissions
Personnel area: School of Education

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:

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