Library Entrance & Exit Specialist
University Libraries, Stanford, California, United States

Schedule: Part-time
Job Code: 1728
Employee Status: Regular
Grade: A09
Requisition ID: 95179

This position is represented by SEIU Local 2007 and the collective bargaining agreement between the university and SEIU Local 2007 governs the terms and conditions of employment.

This job posting is not eligible for remote work or a hybrid schedule.



Stanford Libraries is seeking a part-time Library Entrance & Exit Specialist (Portal Monitor) for the Cecil H. Green Library's Welcome Desk, Stanford's largest library.

The Libraries values are rooted in a commitment of mutual respect and the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives and collaborate with colleagues across the organization.

About Stanford Libraries:

Stanford Libraries is a network of over 15 libraries with 400+ employees. We are committed to fueling teaching, learning, and research across Stanford by acquiring, stewarding and making available our robust collection of more than 12 million items. Everyone in the organization plays a vital role in fulfilling that objective.

About the Access Services Department:

The Access Services Department's work centers around library inventory control and customer services. The department includes several teams: Circulation & Course Reserves, Library Privileges & Visitor Experience, Stacks & Collection Maintenance, Resource Sharing & Digital Delivery, and Media Center operations. With an eye of overall system-wide impacts, our department teams lead by example and stay closely coordinated with other branch libraries.

About the Position:

The Library Entry & Exit Specialist (Portal Monitor) is a member of the Access Services Department and reports to the Library Privileges & User Experience Librarian at the Cecil H. Green Library.

We seek a dependable, focused, and communicative individual to fill this highly visible customer service role at the Green Library's Welcome Desk. Using excellent communication skills, and a friendly approach, the staff member will greet and assist users with entry and exit from Stanford's largest and busiest library.

The staff member will communicate library policies, answer questions, and ensure library visitors have registered before they enter. The staff member will also check the bags of patrons who are exiting to ensure library materials are checked out. Excellent customer service and teamwork requires performing the workflow with consistency, and with a positive and helpful attitude. Workflow at the entry desks vary depending on the time of day and the academic calendar. Periods of high traffic may require the staff member to prioritize tasks or ask for additional help. The staff member will contribute to the department's objective to always improve the user experience of our building by reporting user feedback, facilities issues and safety issues that are observed from the Welcome Desk. The staff member will also be relied upon to notify the supervisor or public safety of any security concerns and report on emergencies and incidents following department procedures.

Work Schedule:

During regular academic year quarters:

Thursday 7:00 PM-12:45 AM (30 min Lunch), Saturday 1:00 PM-5:45PM (no Lunch), Sunday 12:00 PM-7:00 PM (30 min Lunch)
A total of 22.75 hours per week.



Summer-Fall Intersession is a seasonal layoff.

The Winter Intersession schedule during the academic year is TBD.

A shortened unpaid lunch period is optional, by employee request. Hours and schedule vary according to Stanford's Academic Calendar and Green Library's operational need.

Job Responsibilities:

• Employee will monitor the flow of users entering the library including maintaining compliance with building policies, ensuring library materials are properly checked out, referring patrons to appropriate campus and library resources
• Position does not have any supervisory authority over other employees

Characteristic Duties:

Portal Monitor may include job duties such as:

• Monitor entrance and exit to library which includes constant interaction with public
• Assist visitor register with visitor registration software and check government issued identification upon patron entrance
• Monitor card entry failure at library entrance, and report failures to library staff and/or supervisor on duty
• Visually inspect incoming visitor's personal belongings to prevent banned materials entering the library
• Regularly perform baggage checks on all patrons exiting and visually inspect for any checked-out library materials. Refer patrons to the circulation desk as needed
• Report any suspicious activity, building access violations, property loss and/or any emergency. This may require calling emergency services or campus security, including writing incident reports
• Record entrance statistics and gate counts on a daily basis
• Keep workspace clean, presentable, safe from obstructions and tidy

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Minimum Education and Experience Required:

• High school diploma, G.E.D., or equivalent combination of education and relevant experience.

Minimum Qualifications:

• English language fluency. Demonstrated strong communication skills (both verbal and written)
• Demonstrated excellent customer service, including the ability to initiate public discourse, articulate policies in a clear and concise manner
• Demonstrated professionalism including diplomacy, discretion, great judgement, handle confidential information and work effectively with a diverse team
• Ability to prioritize tasks on the fly
• Knowledge and experience with the Windows Operating System and web-based applications, including email and calendar applications.
• Ability to learn and successfully use Stanford-specific computer applications, perform data entry, word processing and web navigation.
• Demonstrated ability to learn and apply Stanford's commitment to a respectful workplace including, but not limited to, Affirmative Action, diversity, and a workplace free of any type of harassment as it applies to their work group

Physical Requirements:

• Constantly stand/walk, twist/bend/stoop/squat; perform desk-based computer tasks.
• Frequently use a telephone/radio, perform seated work.
• Occasionally lift/carry/push/pull objects that weigh up to ten pounds
• Visual acuity adequate to perform job duties, including reading information from printed sources, computer screens, mobile screens and to clearly observe patron behavior at up to 30 feet
• May be exposed to fluctuating temperatures.
• May be exposed to allergens

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job

Working Conditions:

• Work is part-time.
• Schedule may vary according to academic calendar or building hours.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu/ and the appropriate collective bargaining agreement at https://cardinalatwork.stanford.edu/working-stanford/policies/labor-relations-collective-bargaining

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University's research, teaching and clinical missions.

We believe Stanford's future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.

Why Stanford is for You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

To be considered for this position please visit our web site and apply on line at the following link: https://careersearch.stanford.edu/jobs/library-entrance-exit-specialist-17884

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.







Copyright ©2022 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency


jeid-b375126e768bdc45a8e864f4d2a94ae9