Description
University of Colorado | CU Anschutz Medical Campus

Office of Information Technology

Desktop Support Associate

Position #001018 – Requisition #26620

 

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The Office of Information Technology has an opening for a full-time University Staff (unclassified) Desktop Support Associate position.

Does this describe you?

Do you thrive in a fast-paced work environment? Are you a critical thinker who enjoys learning through experience and solving problems? Do you want to be the superhero that saves the day? If you have exceptional interpersonal skills and technical abilities to build good relationships and provide outstanding customer service working with others, then we want to know more about YOU!

We are looking for a Desktop Support Associate to provide both remote and onsite IT support on the CU Denver campus.  Not only will you be providing assistance to our University Faculty and staff members, but you will have the opportunity to work with a highly functional desktop support team that works proactively to ensure that our end-users needs are met.   This position will also have the exciting opportunity to help train and lead development activities with IT Professionals and Student Assistants on our Service Desk team.  Here are examples of the types of things you may encounter on a typical day:

• Manage incidents related to accounts and access, network and telephony, email and messaging, security and compliance, learning management systems, file servers, remote access and computing, and application, software, and hardware support all with minimal supervision
• Assist with coverage, projects, or initiatives within TSS/OIT when available (not actively supporting their assigned division staff). Such activities will not interfere with the primary responsibilities assigned to this role.
• Perform systems administration duties including, but not limited to, print servers, imaging servers (MDT), Chat Services (Bomgar) and OIT Service Desk file servers.
• Engage in high-level problem-solving activities to diagnose and troubleshoot complex technical issues and provide innovative solutions to meet customers’ needs.
• Provide onsite support for customers as scheduled:
• New setup and configuration of Mac and PC computers in accordance with OIT standards and client business needs.
• Installation, configuration, and incident management for physical hardware on workstations and peripheral devices.
• Installation, configuration, and incident management for software and applications.
• Setup and Reconnect Computers moved to new locations
• Configure user profiles on PC and Mac workstations
• Identity Management
• Email Support and Mailbox Administration
• Inventory management, including consultation and planning for purchasing and procurement.
• New Employee Technology Onboarding
• Serve as the Container Manager for organizational units in active directory of departments specified in the Research Administration Memorandum of Understanding.
• File sharing support and network folder administration
• Device Security, Encryption Administration, and Support
• Accounts, access, and Identity Management support
• Network Printer Administration and Management
• Install, configure, and troubleshoot encryption software in accordance with CU Denver and CU Anschutz policy.
• Assist Service Desk staff as a point of escalation for high-level, protracted technical issues.

What are we looking for?

We want someone that has:

• Curiosity, motivation, and a desire for continuous learning
• A belief that strong relationships are key to success
• A self-starter with a can-do attitude
• An effective servant leader and manager of people who begins interactions by listening
• A collaborator with a focus on providing solutions based on the requirements and necessary outcomes of those whom we serve

Qualifications
We also have a few Minimum Requirements:

• Bachelor’s degree in Business, Education, Information Systems or a related field
• Substitution:  4 years of professional or high-level technical experience may be substituted for the bachelor’s degree.

Required: Applicants must meet minimum qualifications at the time of hire.

And would love to see these additional qualifications, but they are not required:

• 1-2 years’ experience providing desktop support
• Experience providing IT Support (desktop or help desk) in a higher education environment.
• Experience creating and maintaining technical documentation
• Experience providing technical training for non-technical clients and end-users

*Full detailed job description given to those identified for interviews.

Why work for OIT?

We value our team members and strive to achieve work life balance, inclusivity, and a FUN working environment. Click HERE to view testimonials from OIT Employees about why they enjoy working for OIT!

The Office of Information Technology (OIT) works to advance the University mission by providing innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology

OIT formed with the vision of becoming the primary organization that university constituents utilize to solve their information technology challenges. To meet this vision, it was clear that a culture that put our constituents at the center of our service offering was necessary. OIT began working to build a culture of six core values, Service, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE) through our focus on TEAM – Trust, Empower, Appreciate, and Motivate.  Click here to find out more about OIT’s Culture 

We believe diverse teams are more innovative and make better decisions! In OIT, we strive to create a workplace where team members feel heard, valued, and have a sense of belonging. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. We are committed to diversity and equity in education and employment.

About the University of Colorado Anschutz Medical Campus

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

Why work for the University?

We have AMAZING Benefits and offer 10 holidays a year including exceptional amounts of vacation and sick leave! 

See for yourself: https://www.cu.edu/employee-services/benefits and https://www.cu.edu/employee-services/leave-policies

Conditions of Employment:

This position may require some occasional weekend and evening assignments as well as occasional availability during off-hours for participation in both scheduled and unscheduled activities.

This position is eligible for a hybrid schedule of on-site and locally remote work. The work schedule will be based around core working hours in Colorado Mountain Time.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Parking expenses for employees are not covered by the university. To review parking options please visit the link below and select your appropriate campus:

Facilities Management Permit Parking

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at: https://www.cu.edu/vaccine-requirement

Salary and Benefits:

The salary range (or hiring range) for this position has been established at $51,000 to $53,500.  

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Try out our Total Compensation Calculator:  http://www.cu.edu/node/153125

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Benefits: https://www.cu.edu/employee-services/benefits

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Jun 30, 2022
Unposting Date: Ongoing