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Technical Support Specialist II

Employer
Lamar State College-Port Arthur
Location
Port Arthur, TX
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Job Details

Security Sensitive Statement:

This position is security sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.

Position Title:

Technical Support Specialist II

Position Number:

799044

Posting Number:

201500151P

Start Date:

07/08/2022

Open Until Filled:

Yes

Special Instructions To Applicants:

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

The application must be completed in full detail (including work history) for your qualifications to be considered. An incomplete application will not be considered. Your application is not complete until you receive an online confirmation number at the end of the application process. Review of qualified applicants to begin immediately. The following documents are requested: resume, unofficial copies of official transcripts and licenses (if applicable), and name, phone number, and e-mail addresses of three (3) professional references. Applicants selected for interviews may be asked to provide letters of reference. Official transcripts will be required upon hire.

In compliance with House Bill 558 passed during the 76th Legislative session, Lamar State College – Port Arthur requires that all male U.S. citizens from 18 to 26 years of age provide proof of registration with the Selective System or exemption from such registration, prior to employment.
If you have questions, please contact the Human Resources Office at (409) 984-6237.

Lamar State College-Port Arthur is an E-Verify Employer. EEO/AA

Job Summary:

The Technical Support Specialist II reports to the Director of Systems, Applications, and Support. Responsible for campus wide Personal Computer support including Help Desk. Learns new operating systems and software. Supervises one or more Student employees. Perform other duties as assigned. While performing the duties of this job, the employee is regularly required to sit, stand, see, bend, twist and walk.

The employee frequently is required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must regularly carry up to 35 pounds, and move up to 50 pounds. Must be able to operate a personal computer. Normal office environment. Work is often performed in other offices. Occasional high stress/emergency situations where quick problem resolutions must be provided.

Minimum Qualifications:

Graduate of an accredited two-year college or university with major course work in a related area. Two years experience on jobs leading to this, or similar jobs. Experience and training can be substituted for education.

Preferred Qualifications:

Able to analyze and solve problems. Knowledge of computer hardware and software. Knowledge of microcomputer applications. Knowledge of microcomputer hardware and software trends. High degree of communication skills, written and spoken. Ability to supervise staff. Able to deal with students, faculty and staff in professional manner. Must be able to demonstrate sensitivity to the needs of students from diverse backgrounds. Able to plan, schedule, and manage projects and assignments. Able to establish effective working relationships with others. Able to promote the campus image. Able to follow established college policies and procedures.

SALARY :

$46,350 Annual Salary, 12 month Staff with benefits

Work Hours:

40 hours a week; Some overtime may be required.

Essential Job Functions:

Maintain software and hardware campus-wide.

Essential Job Functions:

Install and configure PCs and peripherals.

Essential Job Functions:

Install, configure, and support audio visual equipment and software.

Essential Job Functions:

Work independently with minimal supervision.

Essential Job Functions:

Assist other Information Technology department personnel.

Essential Job Functions:

Complete paperwork and update hardware inventory

Essential Job Functions:

Research software and hardware problems and recommend solutions.

Organization

Working at Lamar State College-Port Arthur

Lamar State College - Port Arthur, a member of The Texas State University System, is an open-access, comprehensive public two-year college offering quality and affordable instruction leading to associate degrees and a variety of certificates. The College embraces the premise that education is an ongoing process that enhances career potential, broadens intellectual horizons, and enriches life.

Located in Port Arthur, an industrial and cultural center of Southeast Texas, the college offers freshman- and sophomore-level work in numerous academic and technical/vocational fields. The campus sits between the 1,000 and 1,800 blocks of Procter Street and Lakeshore Drive.

The city has modern public schools, churches, shopping districts and recreation areas serving a community of approximately 70,000 persons. Principal area industries are oil refining, chemical production, shipping and shipbuilding. The metropolitan area, known as the Golden Triangle, includes the cities of Beaumont, Orange, Vidor, Port Neches, Nederland, Groves and Bridge City. All lie within 25 miles of Port Arthur and form the heart of the upper Texas Gulf Coast where approximately 350,000 live.

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