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Coordinator, Student Business Services

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Job Details

Posting Number:

2022529

Posting/Functional Title:

Coordinator, Student Business Services

University Pay Plan Title:

Coord, Student Business Services

Location:

San Marcos

Department:

Student Business Services & Bursars

Recruitment Type:

University Employees Only

Job Type:

Full-Time

Monthly Salary:

$3,200 + commensurate with experience

Job Category :

Non-Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:

  • Demonstrated strong oral and written communication skills.
  • Ability to work collaboratively with team members and effectively support users in a professional manner.
  • Strong organizational skills, with ability to manage multiple tasks, prioritize workload, and complete work within established deadlines.
  • Experience in establishing detailed procedures and process workflows, including supporting documentation and training.
  • Advanced research, analytical and problem-solving skills.
  • Advanced skill in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
  • Ability to observe discretion with sensitive, confidential, and privileged information.
  • Ability to work evenings and weekends during peak periods.

Preferred Qualifications:

  • Experience with GATO or other web content systems.
  • Experience with SAP/Banner/TouchNet or other ERP systems.
  • Experience with public speaking addressing small or large audiences.

Job Description:

Responsible for coordinating all aspects of tuition and fee billing, including all communications for various audiences for Student Business Services. Review accuracy of fee assessment and billing, update publications and website, problem solve and make decisions and provide customer assistance to students/parents, staff, faculty, the public by phone, in-person and by e-mail. Develop, coordinate, and present the student billing and payment information for new student orientation. Assist in the development and implementation of training for staff on new system features/tools/updates, as well as provide and publish instructional guidance for students.

Job Duties:

Coordinate the student billing process, including updates to automated communications content with OneCall, SmartMailer, and TouchNet systems. Monitor and coordinate overrides for excessive hours and course repeats with various academic advisors and/or FA counselors. Prepare and disburse comprehensive communication plans for a variety of targeted audiences for SBS related policy, process, and procedural updates. Develop, coordinate, and present the student billing and payment information for new student orientation. Track and analyze metrics to measure communication effectiveness, ensuring successful and timely management of communications across multiple platforms. Solicit feedback, research trends, and make recommendations for new tools and systems to improve quality, consistency, and timeliness of information. Prepare information regarding SBS policy changes, system updates, etc. Prepare the SBS calendar, events calendar on Texas State website, communication calendar for RACCC and provide information for the preparation of academic calendar.Review and revise university publications including the Schedule of Classes, Undergraduate and Graduate Catalogs, parent newsletter/calendar, UPPS, FSS/PPS. Review and update information on SBS website. Collaborate with other offices to ensure information is posted accurately and timely on the university’s media platforms. Serve as SBS representative on committees and assist with special projects and other duties as assigned

Additional Information to Applicants:

Applicants are required to submit a table/chart detailing how they specifically meet each of the required qualifications for the position.

Job Open Date:

06/10/2022

Job Close Date (posting closes at midnight):

07/07/2022

Open Until Filled:

No

Normal Work Days:

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start:

8:00AM

Normal Work Hours End:

5:00PM

Posting Notices:

You will be required to electronically attach a resume, cover letter, and chart to your application.

Legal and Required Notices:

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.


Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.


Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State? :

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions


By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

Quick Link:

https://jobs.hr.txstate.edu/postings/38759

Organization

Texas State University seeks candidates whose professional background includes embracing a diversity of people and ideas, a spirit of inclusiveness, a global perspective, and a commitment to community-building.  As a federally designated Hispanic Serving Institution, we are especially interested in applicants who share a commitment to equity, and the high-quality education of students from historically underserved and systematically marginalized communities. Individuals from historically underrepresented groups are strongly encouraged to apply.

About Texas State University

Texas State University is home to more than 38,000 students and 2,000 faculty members in the growing Austin-San Antonio corridor.  A member of the Doctoral Universities: Higher Research Activity Carnegie classification, the university creates new knowledge, fosters cultural and economic development, and prepares its growing population of diverse students for the endless possibilities that await them as citizens of Texas, the nation, and the world.

Students at Texas State choose from 98 undergraduate, 91 master’s and specialists, and 14 doctoral programs offered by 10 colleges (Applied Arts, The Emmett and Miriam McCoy College of Business Administration, Education, Fine Arts and Communication, Health Professions, Honors, Liberal Arts, Science and Engineering, The Graduate College, and the University College).  With a diverse campus community including 50% of the student body from ethnic minorities, Texas State is one of the top 13 producers of Hispanic baccalaureate graduates in the nation.  In fall 2019, there were 1,470 full-time faculty and 2,286 full-time staff.  Research and creative activities have led to growing success in attracting external support.  For FY 2019, Texas State had an annual operating budget of over $724 million. Texas State’s Research and Development expenditures for FY 2018 were more than $64 million.  The Alkek Library has more than 3.1 million titles in its collection.  Additional information about Texas State and its nationally recognized academic programs is available at www.txstate.edu.

Mission

Texas State University is a doctoral-granting, student-centered institution dedicated to excellence and innovation in teaching, research, including creative expression, and service. The university strives to create new knowledge, to embrace a diversity of people and ideas, to foster cultural and economic development, and to prepare its graduates to participate fully and freely as citizens of Texas, the nation and the world.

Locations

Texas State's San Marcos campus is located in a growing community of 63,000 people in the Austin Metropolitan Area. Located in the Texas Hill Country, where blackland prairies roll into beautiful hills, Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and oak trees on the campus add to the charm of the university’s picturesque setting. Our location on the banks of the San Marcos River provides recreational activities for students throughout the year.

The Texas State Round Rock Campus is located north of Austin in Round Rock, TX. The Round Rock Campus offers the junior and senior level classes to complete a bachelor’s degree, graduate degrees, post baccalaureate certification, and continuing education programs. The university's vision for Round Rock is to continue to offer quality academic programs that meet the workforce needs of Texas, especially focusing on academic programs that appeal to working adults, and to serve as a hub of health professions research and education.

Some positions may require teaching on the main campus and at the Texas State University Round Rock Campus.

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply. 

Texas State University is a member of The Texas State University System. 

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Find Us
Website
Telephone
512-245-2111
Location
601 University Drive
San Marcos
Texas
78666
United States
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