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Student Services Assistant I, Admissions & Registration

Employer
Miami Dade College
Location
Kendall Campus
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Job Details

Job Title: Student Services Assistant I, Admissions & Registration
Location: Kendall Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1003516
Job Details

Job Family

STAFF - Support Non-Exempt (SNE)

Grade

09

Salary

$15.09 - $18.85

Department

Registration, Admissions & Records

Reports To

Administrative Supervisor

Closing Date

September 2, 2022

FLSA Status

Non-Exempt

First Review Date

July 11, 2022

Job Summary

The Student Services Assistant I performs administrative work involving advanced support for supervisors in admissions, registration, and records offices. The position assists new, prospective, and continuing students in all admissions, records and registration functions.

Duties & Responsibilities
  • Assists students and public with basic interpretation and explanation of complex college policy, procedures, state rules and statutes
  • Uses independent judgment to determine authenticity of documents provided
  • Processes incoming and outgoing student academic transcripts, including imaging and filing; responds to student inquiries about transcripts accordingly
  • Meets with students, customers, or co-workers referred who are experiencing problems or need to express complaints
  • Troubleshoots and assists students with problems or questions about web registration, My-MDC Account management, Internet resources for student information, printing of their schedules, and resolves admissions and registration issues for customers and other areas of the college
  • Refers customers to supervisors, departments, and program areas
  • Processes incoming admissions applications received either in person, by mail, or electronically
  • Registers credit, PSAV, and non-credit student
  • Assists students, and parents of dependent students, with Florida residency information based on statute, determine initial residency determination and fields questions and clarification on these matters
  • Processes student records through different media such as filing, data imaging, and microfilm access
  • Assists with basic graduation functions
  • Provides guidance to the student assistants and part-time personnel as needed
  • Performs other duties as assigned
Minimum Requirements
  • Associates of Arts Degree and two (2) years of experience in responsible related clerical work preferably in a large office environment; or equivalent combination of experience and education
  • All educational degrees must be from a regionally accredited institution
  • Knowledge of College organization: admission, registration, academic regulations, programs of study and departmental regulations Knowledge of College policy, procedure, state rules and statutes Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and other related computer programsPossess excellent communication and customer service skills Possess excellent organizational and interpersonal skills Ability to write routine reports and correspondence Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to speak effectively with customers or employees of the organization Ability to maintain effective interpersonal relations with students, faculty and administration
  • Ability to work in a multi-ethnic/multi-cultural environment
  • Ability to maintain a flexible work schedule that may include working nights and weekends
Preferences

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.

Organization

Since we opened our doors in 1960, the educators at Miami Dade College have focused on providing quality and innovative educational opportunities to every member of our community desiring a higher education. Our goal is a simple one, to ensure the success of our students and increase the strength of our communities.

Today, Miami Dade College is the largest, most diverse and highly regarded college in the nation. We operate eight campuses with over 6,000 employees who educate over 170,000 students from around the world. The College offers over 300 programs of study and several degree options, including vocational, associate, and baccalaureate degrees. We also offer numerous Community Education classes as well as online credit classes through the Virtual College.  Specialized and advanced educational opportunities include the prestigious New World School of the Arts, The Honors College and our Dual Enrollment Program.

With such a large organization, our employment needs are very diverse. From full-time professional faculty to part-time adjunct faculty and support staff, the people who comprise the MDC workforce are the innovators who help the College maintain our reputation as one of the most highly regarded colleges in the country.

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