013642Position Classification Title:
Administrative Support SpecFunctional Title:
Administrative Support Specialist (Journey)Position Type:
UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.Primary Purpose of the Organizational Unit:
The Division of University Advancement builds and nurtures relationships with loyalty and integrity to promote UNCG’s mission, foster communication, and secure philanthropic support.Position Summary:
We are responsible for:
• Building pride and tradition among alumni, faculty, staff, students, families, and community members
• Developing life-long relationships
• Building advocacy
• Branding and awareness
• Securing private and public financial support
Our division includes Advancement Communications, Advancement Operations, Alumni Engagement, Development, Annual Giving, Donor and Board Engagement, University Events, Gift Planning, Prospect Management & Research, and the Vice Chancellor’s office.
Our mission is to inspire connections, investments, and engagements that drive excellence and opportunity.
Our vision is a University that illuminates potential, eliminates barriers, and ignites achievement.
The Office of Donor and Board Engagement is currently seeking a team-oriented individual with strong organization, communications skills, and attention to detail. Primarily supporting the Senior Director of Donor and Board Engagement, the position will assist in the support of the Senior Director’s other teams including University Events, Donor and Board Engagement, and Stewardship. The position will work collaboratively across departments to ensure excellent philanthropic experiences and engagement for all constituents and campus partners.Minimum Qualifications:
This position reports to the Senior Director of Donor and Board Engagement.
HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.Preferred Qualifications:
- Bachelor’s Degree with two years of experience.
- Higher education experience a plus.
- Familiarity with donor relations and/or events.
- Administrative support experience
- Demonstrated experience with providing excellent customer service and problem solving
- Strong writing skills
- Superior attention to detail
- Comfortable with budgets and project management
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.Special Instructions to Applicants:
Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.
Applicants are required to upload the following documents with their electronic application:
- Cover Letter
- List of References
Applicants are required to upload a list of references of at least three (3) professional references that include:
Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.Recruitment Range:
- Company Name
- Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
- Email Address
- Contact Phone Number
$39,000 - $40,134Org #-Department:
Donor and Board Engagement - 33602Work Hours of Position:
8AM-5PM, M-FNumber of Months per Year:
Secretarial and ClericalCareer Banded Title:
Administrative Support SpecOpen Date:
Administrative SupportEssential Tasks:
Administer and perform administrative and clerical functions for the Senior Director including calendaring, organizing work, and managing workflow across teams.Key Responsibility:
Serve as primary point of contact for the office communicating with donors and campus partners through email, phone, and in-person, providing excellent customer service.
Coordinate and execute a variety of mailings for the office and serve as back-up to weekly acknowledgment letters.
Coordinate activities and meetings including scheduling and logistics for Senior Director.
Maintain event and donor engagement calendars.
Ability to work independently and assess a variety of situations that may not have standard resolutions, and determine the appropriate actions to meet internal and external constituent needs.
Position requires adaptability and openness to change as the needs of the office change.
Manage annual budgets for all teams.Key Responsibility:
Maintain and order office supplies, equipment, and donor/event swag.
Serve as a key contact with all vendors.
Process invoices, travel, and p-cards, and track and reconcile all expenses.
Together with the Senior Director and Directors, assist with budget recommendations and projections.
Philanthropic Engagement/Experiences supportEssential Tasks:
Provide support for the boards and committees the Senior Director overseesKey Responsibility:
Assist in the planning and execution of meetings, events, stewardship, and engagement activities
Assist with the creation and management of engagement plans, giving societies, and donor programs
Communication/Information ManagementEssential Tasks:
Serve as the administrator for project management software for all teams. Gather information and ensure software is up to date with relevant informationCompetency:
Research and coordinate information for a variety of projects
Draft and edit a variety of material including letters, reports, communications, donor recognition, invitations, briefings, and emails
Create, maintain, and periodically update process manuals, and works with the Senior Director and Directors to draft internal policies, procedures, and templates
Perform list pulls, mail merges, and enters contact reports. Collaborate with Advancement Operations when necessary.
Compile event invitation lists and works with team leaders to ensure appropriate constituents are invited to events
Maintain and organize physical and electronic files.
Ability to communicate policies, revisions, and initiatives with internal and external audiences
Knowledge – ProgramCompetency Description:
Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource.Competency Level:
Information/Records AdministrationCompetency Description:
Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations. Reviews information for completeness and accuracy using multiple guidelines.Competency Level:
Office TechnologyCompetency Description:
Selects, understands, and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.Competency Level:
Problem SolvingCompetency Description:
Recognizes, defines, and resolves non-standard problems using operating procedures, research, practices, and established precedents. Resolves recurring issues and problems as well as some unique situations. Anticipates problems and develops recommendations for management resolution.Competency Level:
Interprets guidelines, answers inquiries, and advises others regarding processes, services, and operations as applied to non-standard situations. Communicates expectations to other employees, which may include formal/informal training.Competency Level:
Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports, or presentations, and can change/adjust style to meet the needs of the program and audience. Reviews sensitive materials and edits content constructively.Competency Level:
Exercises responsibility for administering the budget, which includes making recommendations regarding the use and distribution of funds within the department.Competency Level:
Reading - F, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - FWork Environment:
Inside - F