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Administrative Support Associate - Front Desk (Journey)

Employer
University of North Carolina at Greensboro
Location
Greensboro, NC

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Job Details

Requisition Number:

S2473

Position Number:

999659

Position Classification Title:

Administrative Support Associate

Functional Title:

Administrative Support Associate - Front Desk (Journey)

Position Type:

Staff

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The Office of Undergraduate Admissions is responsible for identifying, cultivating, and recruiting potential applicants for admission as traditional first-time freshmen, transfers, and non-traditional adults; collecting and evaluating credentials; making decisions regarding individuals’ candidacies for admission to UNCG; and positively affecting admitted students’ decisions to matriculate to UNCG.

The Office of Undergraduate Admissions serves as a major public relations arm of the institution and helps to shape a positive image of the University through its interaction with parents, prospective students, high school and college counselors, alumni, and other external agencies.

The Office of Undergraduate Admissions communicates to the public the academic, programmatic, and developmental offerings that UNCG provides for its students.

Through its activities, the Office of Undergraduate Admissions supports the University’s enrollment goals as they pertain to new traditional and nontraditional undergraduates

Position Summary:

The Administrative Support Associate serves as the primary point of contact for the Office of Undergraduate Admissions. As the first point of contact, this position will engage with students and families in a variety of communication modes: telephone, email, and face-to-face. Position will respond promptly to customer inquiries and obtain and evaluate all incoming information in order to direct callers/visitors to the appropriate Admissions Counselor or campus department, direct requests, and unresolved issues to the designated resource. Responsible for the functions of the front desk which include receiving hand-delivered transcripts and the recording of same. Requires broad knowledge of University, State, and Federal laws and regulations including the Family Educational Rights and Privacy Act (FERPA).

Minimum Qualifications:

HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK.

Preferred Qualifications:

1-2 years customer service experience
Higher Education experience a plusDemonstrated excellent communication skills, both written and verbalPositive attitudeAbility to provide exceptional customer service experience for our students and familiesProfessional demeanor

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.
Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that include:
  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range:

$15,737 – $16,205

Org #-Department:

Undergraduate Admissions - 10202

Work Hours of Position:

20 hrs. per week/ideally 10 am - 2 pm but flexible and negotiable

Number of Months per Year:

12

Job Family:

Administrative & Managerial

Career Banded Title:

Administrative Support Associate

Open Date:

06/30/2022

Close Date:

07/14/2022

FTE :

0.500

FLSA:

Non-Exempt

Key Responsibility:

Front desk reception

Essential Tasks:

Handle all incoming calls, emails, and face-to-face communications with students and families directing them to the appropriate individual or campus department.

Key Responsibility:

Customer Engagement

Essential Tasks:

First point of contact for students and families visiting UNCG. Welcome,/greet guests and provide knowledge-based answers when possible engaging with UNCG visitors in a professional and positive manner. Maintain a professional customer-oriented environment by demonstrating courtesy, respect, and tact with students, visitors, and coworkers. Provide prompt and accurate responses to emails and inquiries. Look for ways to enhance our customer service to prospective students, applicants, parents, and the University Community.

Key Responsibility:

Material Requests and Receipts

Essential Tasks:

Record and fulfill materials requests received from students and other requestors. Process materials received, i.e., transcripts, etc., as instructed

Key Responsibility:

Other duties as assigned

Essential Tasks:

Other duties are assigned by the Assistant Director, Associate Director, or Director of Admissions as required by the Undergraduate Admissions Office.

Competency:

Communication - Verbal

Competency Description:

Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals, or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings, and events.

Competency Level:

Journey

Competency:

Communication - Written

Competency Description:

Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.

Competency Level:

Journey

Competency:

Office Technology

Competency Description:

Selects, understands, and fully applies features of a variety of software programs, machines, or office equipment that will produce the desired results.

Competency Level:

Journey

Competency:

Work Coordination

Competency Description:

Coordinates tasks and establishes priorities in response to work flow of the office or work unit.

Competency Level:

Contributing

Competency:

Problem Solving

Competency Description:

Identifies and recognizes problems that have established precedents and limited impact. Refers to non-standard questions and problems to higher levels.

Competency Level:

Contributing

Competency:

Knowledge - Program

Competency Description:

Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.

Competency Level:

Journey

Competency:

Information/Records Administration

Competency Description:

Records, compiles, and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.

Competency Level:

Journey

Physical Effort:

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - C, Vision-Skilled Trades - C, Reading - F, Writing - F, Hearing - C, Talking - C, Standing - O, Sitting - C, Walking - O, Bending - O, Squatting - O

Work Environment:

Inside - C, Outside - o

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Find Us
Website
Telephone
336-334-5009
Location
723 Kenilworth Street
Greensboro
NC
27402
United States
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