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Adminstrative Support Assc

Employer
University of North Carolina at Greensboro
Location
Greensboro, NC

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Job Details

Requisition Number:

S2475

Position Number:

013463

Position Classification Title:

Administrative Support Associate

Functional Title:

Adminstrative Support Assc

Position Type:

Administration - Staff

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The Department of Human Resources commits to the creation of an inclusive, collaborative, and responsive university by attracting, retaining, and developing a diverse community of talented individuals in support of the university’s mission. The Department provides state-of-the-art employee services including talent management, professional development and organizational capacity, compensation, employee benefits, wellness and work/life balance, rewards and recognition, record management, employee relations, human resource information systems, and affirmative action and diversity, that promote innovation, creativity and inclusion.

Talent Solutions (TS) within Human Resources (HR) provides position classification, recruitment, selection and compensation consultation and services to UNCG. Talent Solutions is a multi-functional unit serving approximately 2000 staff employees.

In addition, Talent Solutions ensures compliance with relevant university, state and federal laws, policies, and regulations; manages the Career Banding and ERHA classification and compensation programs; coordinates international employment activities; offers temporary staffing services; and manages the University’s background check and I-9 Verification processes.

Position Summary:

Provide front desk customer service to employees and visitors to the human resources office. This includes answering the phone, providing services to walk in customers, responding to emails, and other related duties. Also assists with onboarding documentation including the completion of the I-9 form.

Minimum Qualifications:

HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK.

Preferred Qualifications:

Previous experience providing customer service in a front desk, receptionist, or similar role. Experience in a human resources environment. Demonstrated ability to seek information and find resources to provide services based on customer needs.

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

  1. Name,
  2. Company Name,
  3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  4. Email Address
  5. Contact Phone Number

Recruitment Range:

$31,200

Org #-Department:

Human Resources - 58401

Work Hours of Position:

8 A.M - 5 P.M., M-F

Number of Months per Year:

12

Job Family:

Administrative & Managerial

Career Banded Title:

Administrative Support Associate

Open Date:

06/30/2022

Close Date:

07/15/2022

FTE :

1.000

FLSA:

Non-Exempt

Salary Grade Equivalency:

57

Key Responsibility:

Providing assistance via the telephone. Common inquiries include applicants seeking information on the status of a position for which they applied, employees wanting information on dates of HR events/activities, individuals wanting general information on HR topics (benefits, how to apply for a position, trying to reach a staff member, etc.).

Essential Tasks:

Assist customers calling into the HR office with various questions.
Asking follow up questions to better determine needs.
Researching other campus services to help better serve customers.

Key Responsibility:

Greeting visitors to the office and assisting them with their needs. This includes completion of on-boarding materials, guiding them to appointments with staff members, helping individuals obtain and complete forms associated with Human Resources services, helping find other campus resources to meet the individual’s needs and directing them to these resources, and other customer service type responsibilities.

Essential Tasks:

Assist customers visiting the HR office with their needs.
Guiding visitors to appointments with HR staff members.
Contacting campus resources to obtain information for visitors.
Assist with forms.
Developing a dialog with visitors to better determine needs and proper responses to needs.

Key Responsibility:

Perform administrative tasks such as composing emails, memos, and other such documentation, preparing outgoing mail and distributing and/or responding to incoming mail, filing, maintaining calendars, and other such tasks as assigned.

Essential Tasks:

Writing emails, letters, and memos.
Determining how to route written correspondence.
Contacting other offices when needed to resolve issues (i.e., maintenance).
Following up on outstanding documents (i.e., I-9’s, forms, etc.).

Key Responsibility:

Participate with HR administrative projects.

Competency:

Communication Verbal

Competency Description:

Communicates routine and general information to staff, clients, and/or public about standard services, processes, and procedures using prescribed or established guidelines. Screens
and directs clients /visitors to appropriate source.

Competency Level:

Contributing

Competency:

Communication Written

Competency Description:

Gathers readily available information from office records to draft e-mails, memos and other documents. Proofreads documents for grammar, spelling, punctuation, and basic formatting. Provides answers to requests for
general information in written format.

Competency Level:

Contributing

Competency:

Office Technology

Competency Description:

Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information. Operates and performs tasks to maintain equipment with a general understanding of its capabilities.

Competency Level:

Contributing

Competency:

Knowledge Program

Competency Description:

Understands general operation of functional unit, to include knowledge of staff and program responsibilities. Applies knowledge or reference material necessary to provide answers to “frequently asked questions”.
Uses general knowledge of program procedures, methods and practices to refer clients to resource.

Competency Level:

Contributing

Competency:

Information Records/Administration

Competency Description:

Uses established filing and data systems, functions, and/or procedures. Reviews data and information for completeness and
accuracy using standard guidelines.

Competency Level:

Contributing

Competency:

Work Coordination

Competency Description:

Coordinates tasks and establishes priorities in response to work flow of the office or work unit.

Competency Level:

Contributing

Physical Effort:

Reading - f, Writing - f, Hearing - f, Talking - f, Standing - o, Sitting - f, Walking - o

Work Environment:

Inside

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Find Us
Website
Telephone
336-334-5009
Location
723 Kenilworth Street
Greensboro
NC
27402
United States
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