Student Services Specialist

The Citadel

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Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 496198
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Academic Affairs, Student Affairs
Payscale: Band 5

Job Responsibilities:

Under general supervision, this position is responsible for working directly with students provides advice regarding the college's academic policies and procedures. Specific tasks include the following:

  • Provides superior customer service to all parties while at the same time representing Office of the Registrar in a highly professional manner. Facilitates positive and compassionate responses to the needs of each student.
  • Monitors and responds to phone and email inquiries, providing advice regarding the college's academic policies and procedures.
  • Responsible for front desk coverage and welcoming visitors to the office.
  • Communicates effectively to assure the integrity of college processes and procedures. Promotes a culture of adherence to college policies.
  • Facilitates resolution of inquiries, problems, and assists with registration alone or in conjunction with staff across the college.
  • Assists other team members within the Office of the Registrar with various office processes to ensure that deadlines and priorities are achieved.
  • Files, scans documents, operates office equipment, identifies and suggests areas for process improvement, able to work independently and professionally
  • Working knowledge of Family Educational Rights and Privacy Act (FERPA).
  • Works with Procurement for all procurement process for the Office of the Registrar.
  • Maintains the offices website.
  • Assist with graduation and matriculation processes, including commencement and orientation activities.
  • Other tasks as assigned.

Minimum Qualifications:

A bachelor's degree is required. Must have the ability to work with details with a high degree of accuracy. Must have an understanding of computer principles. Must possess good interpersonal, organizational, and analytical skills. Needs to exhibit excellent customer service skills.

Preferred Qualifications:

Experience with Banner and student services preferred.

Additional Comments:

The Citadel is an Equal Opportunity / Affirmative Action employer and does not discriminate against any individual, or group of individuals, on the basis of age, color, race, disability, gender, gender identity, sexual orientation, religion, pregnancy, national origin, genetic information or veteran's status in its employment practices.

Advertised: Jun 29 2022 Eastern Daylight Time
Applications close:


The Citadel is a landmark in Charleston, South Carolina that is noted for its educational reputation and tradition of preparing and producing principled leaders. Founded in 1842, The Citadel has an undergraduate student body of 2,272 students who make up the South Carolina Corps of Cadets. 1,066 students attend The Citadel Graduate College, a civilian evening program that offers graduate and professional as well as undergraduate programs. The Citadel is best known nationally for its Corps of Cadets which attracts students from 43 states and eight countries. The men and women in the Corps live and study under a classical military system that makes leadership and character training an essential part of the educational experience. One third of the graduating classes accept military commissions. The Citadel is divided into five academic schools: Business Administration, Education, Engineering, Humanities and Social Sciences, and Science and Mathematics. Because of its focus on teaching, a high graduation rate and strong alumni support, The Citadel ranks highly in the annual U.S. News & World Report ratings of southern colleges that offer at least a master's degree.

Living in The Citadel Community

Located in picturesque coastal Charleston, South Carolina, The Citadel offers a classic military education for young men and women who seek a college experience that is intense, meaningful and academically strong. Citadel graduates say the disciplined lifestyle and the friendships they forge here have had a profoundly positive effect on their lives and create bonds with generations of cadets before them and with generations to come. Small class sizes give students both the academic opportunities expected at a university and the personalized attention of a small liberal arts college. Bachelor of Arts degrees are available in chemistry, criminal justice, English, history, mathematics, modern languages, political science, and psychology. Bachelor of Science degrees are offered in biology, business administration (the most popular major), chemistry, civil and environmental engineering, computer science, education, electrical and computer engineering, mathematics, physical education, and physics. All cadets participate in the Army, Air Force or Naval/Marine Corps Reserve Officers' Training Corps programs. These programs do not require students to accept a commission or to be committed to active duty unless the cadet accepts an ROTC scholarship. A unique honors program gives advanced students at The Citadel the opportunity to work one-on-one with professors over a period of three years – a practice usually associated with graduate level studies. Generations of Citadel graduates have served their nation, their state and their community with distinction. Though the campus relocated in 1922 and the physical facilities have changed over time, The Citadel has stayed faithful to its original mission. It graduates men and women who value honor, integrity, loyalty and patriotism, and who accept the responsibilities that accompany principled leadership. The Citadel remains a stronghold of duty, self-discipline, and high ideals in a changing American society.

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