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Business Analyst

Employer
Illinois State University
Location
Normal, Illinois
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Job Details

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Job No: 513942
Work Type: On Campus
Location: Normal, Illinois

Title: Business Analyst

Employee Classification: Business/Administrative Associate

Department: Office of Technology Solutions

Campus Location: Normal, IL

General Summary

A Business Analyst is the liaison between University business partners and technology staff in Technology Solutions. Through their work, they ensure projects meet established objectives to benefit functional users. This position is primarily responsible for:

  • Creating business cases
  • Facilitating meetings
  • Discovering, understanding, and documenting and/or improving processes
  • Gathering and documenting requirements, business rules, and use cases
  • Negotiating requirements on behalf of the business and IT
  • Assisting with testing changes to ensure they meet requirements

Exceptional communication and inquiry skills are critical to the success of this position. In particular, business analysts play a central role in aligning the needs of business units with the capabilities delivered by information technology and will serve as a "translator" between those groups. They handle multiple projects simultaneously, therefore, time management and organizational skills must be excellent in order to ensure quality work is consistently delivered.

Additional Information

There is the potential for this position to 100% remotely work, within the State of Illinois. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.

Office of Digital Transformation and Process Improvement (ODTPI)
Using business analysis, process improvement, project and portfolio management methodologies, ODTPI staff partner with and work alongside our business partners to successfully achieve their goals, meeting University strategic goals, improving organizational processes, and ensuring successful delivery of project objectives.

https://techsolutions.illinoisstate.edu/digital-transformation-process-improvement/

Technology Solutions provides information technology products and services for the academic, administrative, and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.

https://techsolutions.illinoisstate.edu/

Required Qualifications
  1. Bachelor's or equivalent degree in business administration, management, or a field related to the position
  2. Two years of professional business, financial, and/or managerial work experience
  3. Experience communicating through interpersonal, written and presentation methods
  4. Experience with or awareness of business transformation and business process redesign to support IT system modernization
  5. Experience with or awareness in creating models and using multiple analysis methodologies to help inform changes, requirements, and recommendations
  6. Ability to create deliverables such as requirements documents, business process maps, use cases, and executive summaries through utilizing standardized templates, following specific processes, and applying best practices
  7. Ability to analyze and synthesize large amounts of detailed information, quickly understand complex issues, and break information down into smaller, more manageable pieces
  8. Possess excellent documentation skills, including editing and proofreading skills
  9. Ability to multitask and manage multiple deadlines and tasks that may be very different in nature to ensure on time work completion
  10. Ability to work independently and in a team environment with excellent communication and collaboration skills
  11. Possess strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality, and reliability.
  12. Possess and demonstrate analytical and critical thinking skills to assess situations, troubleshoot, and make recommendations from both strategic and tactical perspectives
Desired Qualifications
  1. Master's degree in Business, Information Systems, Technology, Communications, or a related field
  2. LEAN certified
  3. Six Sigma certified
  4. IIBA or PMI certification
  5. Demonstrated experience in software testing
  6. Agile BA experience
  7. Experience with higher education administrative systems
Work Hours

Core Hours: 8:00am-4:30pm Monday through Friday; occasional weekend and evening hours as business needs dictate

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

  1. Remain at a workstation for extended periods
  2. Distinguish colors on a monitor.
  3. Effectively communicate on a daily basis.
Proposed Starting Date

July 2022

Salary Rate / Pay Rate

$55,000 - $80,000 annual

Required Applicant Documents

Resume
Cover Letter
Reference List

PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, a copy of your DD-214 (official military discharge) must be submitted prior to the application deadline.

Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Contact Information for Applicants

Kira Shelton
Human Resources
[email protected]
(309) 438-2120

Important Information for Applicants

This position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

Application Opened: 07/20/2022 09:05 AM CST
Application Closes: 07/27/2022 11:55 PM CST


Organization

About

Illinois State University, founded in 1857, is the oldest public university in Illinois. Illinois State is a co-educational, residential university committed to fostering a small-college atmosphere with large-university opportunities and promoting the highest academic standards in teaching, scholarship, and community service. Serving more than 20,000 students, our six colleges offer 178 undergraduate majors, 77 minors, 102 master’s programs, 18 doctoral degrees, and 42 certificate options. We have repeatedly been named a “Great Place to Work” by the Chronicle of Higher Education.

Illinois State University is committed to and accountable for advancing equity, diversity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our mission.

Vision

Illinois State University, a first-choice public university, will be increasingly recognized as a national leader for educating high-achieving, motivated students who seek an individualized and transformative experience at an institution that:

  • Offers premier undergraduate and graduate programs that integrate traditional knowledge and methods with emerging ideas and innovations
  • Generates knowledge through high-quality research, scholarship, and creative activities
  • Supports student learning and development inside and outside of the classroom
  • Serves the region, state, nation, and world through its commitments to responsible stewardship, meaningful civic engagement, cultural enrichment, and the development of global citizens

Mission

We at Illinois State University work as a diverse community of scholars with a commitment to fostering a small-college atmosphere with large-university opportunities. We promote the highest academic standards in our teaching, scholarship, public service and the connections we build among them. We devote all of our resources and energies to creating the most supportive and productive community possible to serve the citizens of Illinois and beyond.

Values

Pursuit of Learning and Scholarship

Illinois State University works with students as partners in their educational development inside and outside of the classroom so that students come to appreciate learning as an active and lifelong process. The University contributes new knowledge through research, scholarship, and creative activities in which all students, faculty, and staff are encouraged to participate. Faculty members embrace a balanced teacher–scholar model that values their contributions as teachers (facilitators of learning) and scholars (creators and discoverers of knowledge and information). 

Individualized Attention

Illinois State University provides a supportive environment that places all learners at the center of teaching and scholarship. Innovative curricular and cocurricular programs, strong student-faculty-staff connections, and superior student services focus on each student as an individual. The University fosters academic and personal growth, recognizes unique educational aspirations, and acknowledges that each faculty and staff member is integral to student success.

Diversity

Illinois State University affirms and encourages community and a respect for differences by fostering an inclusive environment characterized by cultural understanding, ethical behavior, and social justice. The University supports a diverse faculty and staff who mentor a diverse student population. The University endeavors to provide opportunities for all students, staff, and faculty to participate in a global society.

Integrity

Illinois State University promotes an environment defined by the highest ethical standards. Leadership of the University is characterized by stability, adherence to shared values, collaborative decision making, and accountable stewardship of all university resources. Members of the University community work collaboratively through shared governance to ensure the success of the University and are dedicated to making ongoing improvements, always enhancing their contribution to Illinois State University and building on prior accomplishments. Teaching and learning, including research and creative activities, are conducted at the highest level of academic quality and integrity.

Civic Engagement

Illinois State University prepares students to be informed and engaged global citizens who will promote and further the goals of society. The University promotes active learning experiences through which students will gain an awareness and understanding of civic engagement as a lifelong responsibility. The University partners with business, industry, government, and educational entities providing leadership in local, statewide, national, and international initiatives; expanding service and outreach; and enhancing financial support for instructional, scholarly, and service activities.

Illinois State University, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding affirmative action, nondiscrimination, and anti-harassment. Illinois State University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, order of protection, gender identity and expression, ancestry, age, marital status, disability, genetic information, unfavorable military discharge, or status as a veteran in employment, educational programs and activities, or admissions. Inquiries or complaints may be addressed by contacting the director of the Office of Equal Opportunity and Access by email at [email protected], by calling (309) 438-3383, or by mail at Illinois State University, Campus Box 1280, Normal, IL 61790.

Find Us
Website
Telephone
309-438-8311
Location
Campus Box 1300
Illinois State University
Normal
Illinois
61790
United States
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