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Desktop Support Technician, Huntsville Center

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Job Details

Posting Number: :

0001156

Job Title: :

Desktop Support Technician, Huntsville Center

PS Position#: :

00000047

Position Status: :

Full-Time

Salary: :

Starting salary range of $42,661 - $47,988 is based on the Lee College Information Technology Salary Scale, B23. Placement on scale is commensurate with education and related work experience.

Classification: :

Classified Staff

Department::

HCLC Administration

Job Summary/Basic Function: :

The Desktop Support Technician is responsible for providing second-line computer support for all employees and student workstations at the Lee College Baytown campus and its satellite campus locations. The position will resolve IT work requests, provide excellent customer support, and meet continuous service delivery demands. The IT support staff provide services in a dynamic, fast-paced environment via the phone, remotely, and in person.


Duties and responsibilities include, but are not limited to:

  • Diagnose and resolve computer software and hardware incidents, including operating systems (Windows and Mac), network connectivity, printers, scanners, and across a range of different software applications.
  • Utilize problem-solving skills to implement temporary or permanent fixes with the aim of restoring service to users as soon as possible; escalating incidents to other support teams where necessary.
  • Install, configure, and maintain ongoing usability for classroom and computer lab desktops, laptops, peripheral equipment, and software complying with given standards and guidelines.
  • Pick up and deliver computer equipment and peripherals that require maintenance.
  • Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
  • Assess functional needs to determine hardware and software purchase specifications.


Additional duties and responsibilities may include, but are not limited to:
  • Cover Help Desk Technicians and A/V Media Technicians when necessary.
  • Perform other duties as assigned.


Excellent college benefits accrue with this full-time position. This is a security-sensitive position.



Lee College does not discriminate on the basis of gender, disability, race, color, age, religion, national origin, or veteran status.

Minimum Qualifications: :

  • Associate’s (or higher) degree in a qualifying field or successful completion of thirty (30) college credit hours
  • Two (2) years of desktop support experience in Windows/Mac enterprise environments
  • Must have excellent communication skills, both oral and written
  • Must have excellent customer service skills
  • Must be available to work evenings and weekends as needed

Preferred Qualifications: :

  • CompTIA A+ certified or MCSA in Windows 10
  • Previous experience working in higher education or enterprise environment

Campus/Location: :

Huntsville Campus - Huntsville, TX

If other, provide location. :

Must travel to prison units as needed.

Posting Date::

02/07/2022

Open Until Filled:

Yes

Special Instructions to Applicants::

This position requires applicants to attach the following documents: resume, cover letter, and copies of transcripts for all completed college work. (Official transcripts required upon employment.)

In addition, applicants must include a minimum of three (3) professional references on the online application.

Please do not mail, email, fax, or deliver any documents outside of the electronic application process.

Organization

The College and the Community

Established in 1934, Lee College is a comprehensive community college offering university transfer programs, career and technical education, corporate and continuing education, and academic development.

Lee College is a vibrant, continuously evolving, mid-sized institution serving an industrial community. The college is located in Baytown, Texas, approximately 30 miles east of Houston. The third largest city in the Houston metropolitan area, Baytown has a diverse population of more than 60,000. It is a prosperous community that offers a competitive cost of living, a variety of employment opportunities, and a strong tax base provided by corporations such as ExxonMobil, Chevron Phillips, and Bayer.

Lee College at a Glance

  • Fifth in the U.S. for associate degrees awarded in science and technologies
  • Fourth in the U.S. For associate degrees awarded to Hispanic students
  • Achieving the Dream Leader college
  • Ranked among top 10 percent of community colleges in the nation by the Aspen Institute for two consecutive years
  • More than 130 degrees and certificates offered
  • 30 student organizations in 2012-20123
  • Nationally recognized honors program
  • First community college in the nation to receive Kresge Foundation Grant
  • 2012-2013 NJCAA Region XIV men’s basketball champs
  • Clinton Climate Initiative college
  • The ExxonMobil Process Technology Program
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