Under the direction of the Deputy Managing Director for Operations and Performance Excellence, this position is responsible for formulating and implementing Commonwealth Medicine (CWM) strategies and operational plans for established and emerging business activities in the development, marketing and sales of products which support organizations to achieve successful quality and operational outcomes in areas such as quality improvement, innovation and population health, addressing social determinants, responding to healthcare crisis, as well as regulatory, accreditation and compliance programs. This position is responsible for the growth and profitability of the division. Directs and manages major business development and corporate planning projects working closely and continuously within the parameters and direction established by the enterprise-wide strategic plan. Works in partnership with performance excellence team to identify and acquire business opportunities to enhance performance in acute care hospitals, long term care facilities, and community healthcare settings, in both the private and public sectors.

Facilitates leadership in the establishment of rigorous service goals and objectives, drive performance, results, standardization and efficiencies.Cultivates a workplace of civility and respect; Bring an equitable, collaborative, and thoughtful approach to conflict, problem-solving, and decision-making.Identifies opportunities to transform health inequities and improve access to care.Supports care transformation opportunities to accomplish improved clinical outcomes.Assesses opportunities of health care systems in crisis to develop plans for recovery and long-term strategic planning.Identifies quality Initiatives through data analytics.Develops plan to respond to identified social determinants of health, inclusive of managed care planning.Leads quality assurance development plans.Assesses market demand for regulatory and accreditation support programs and develops standardized products and services that would adequately prepare organizations for regulatory and accreditation survey processes.Uses professional network to build awareness of CWM’s offerings in the areas of developed divisional product lines and markets to both existing contacts and develops new target markets/organizations.Oversees designated staff (client) and team members (Commonwealth Medicine) that are performing regulatory and compliance roles and/or working on regulatory, compliance and process improvement initiatives that afford clients survey readiness and strategy to achieve required standards.Works across business units to develop cross-sell opportunities for performance improvement when opportunities are discovered.Develops productive relationships with client organizations toward the end of creating a safe environment for identifying vulnerabilities related to survey readiness.Determines the appropriate assessments to use based on the client organization type. Some related functions that may be deployed include: assessment and evaluation of quality functions, including process improvement, risk management, regulatory readiness, data analysis, multidisciplinary peer review, and credentialing for institutions / hospitals.Identifies key stakeholders and key reporting relationships; understands the primary focus for the institutional readiness effortMaintains specific knowledge of CMS Conditions of Participation for the continuum of health care organizations and can effectively interpret standards and translate that to action plans that will insure readiness for clients.Maintains specific knowledge of TJC standards for health care organizations across the continuum and can effectively interpret standards and translate that to action plans that will insure readiness for clients.Incorporates business intelligence and analytics into the approach to readiness to create a system of ongoing assessment for client organizations.Successfully articulates in writing and verbally, plans of action that will result in survey success for client organizations.Develops team of experienced resources to support and manage varied product line developmentOversees and manages assigned field teams to achieve desired outcomes.Able to conduct and oversee system readiness for TJC, DPH, CMS etc.FINANCIAL AND CONTRACT SERVICES:Drives, manages and leads a business and financial plan to respond to enterprise and service line strategic goals, including performance of training and workforce development operations and creating a sustainable financial business model.Oversees operational and fiscal compliance and reporting requirements, including budget development and implementation, across the full range of reporting and established financial targetsEnsures the continued financial viability of workforce development and training workstreams through sound fiscal managementDirects the development, monitoring and analyzing of all labor, operating, and capital expense budgets in assigned areas and assure appropriateness of human and material resource allocations.Identifies expansion opportunities, including facing external clients and serving as a senior leader in out of state business expansion.Meets the business and fiscal goals of workforce development and training services, as evidenced by:o Providing financial oversight to all Center product lineso Monitoring and participating in budget forecastingo Developing and implementing strategic plan that promotes the growth in Center revenue generationo Presents information and updates to executive leadership as required to ensure Center viabilityAssures optimal employee relations are instituted to foster quality workplace climate and employee retention.Supports professional development of Center staff.Performs other duties as required.

REQUIRED EDUCATIONMaster’s degree health or science administration, or related field, or related experience.

REQUIRED WORK EXPERIENCE7 – 9 years of experience in working with regulatory and accreditation standards. Familiarity with state and federal government regulatory bodies and how they functionSenior experience in the administration/operation of diverse and complex healthcare organizations, clinical background preferredProven management skills, particularly in the areas of performance improvement, quality and safety, regulatory compliance, client relations, healthcare transformation, talent deployment, professional development and retention.Proven leadership development skills.Proven administrative & management ability in complex environments and vast operational areas (healthcare environment preferred).Outstanding oral and written communication skills and strong public speaking ability.Innovation, flexibility and creativity.Demonstrated experience in working with multiple federal and state agencies.Ability to travel between different off-site and national client locations, required.

PREFERRED EDUCATIONCertification in Lean, or other process improvement preferred.Certification in regular regulatory review preferred.

PREFERRED WORK EXPERIENCEType of Facility: Experience in acute and long term care preferred with a variety of project examples citing transformation and outcome improvementMultifaceted Roles: Proven administrative & management ability in complex environments and vast operational areas (healthcare environment strongly preferred).