Internal Communications & Employee Engagement Manager - REMOTE

Job Details


This is a key communications role that directly supports the Executive Vice Chancellor (EVC) of Commonwealth Medicine at UMass Chan Medical School.


The Internal Communications and Employee Engagement Manager role reports to Chief of Staff (CoS) and partners across the organization daily, collaborating with executive leadership, marketing communications, program managers, and cross-functional teams focused on time sensitive and high priority issues. This is an opportunity for a skilled communications professional who can communicate effectively with a diverse and dispersed (remote, hybrid, on-site) workforce and has an aptitude for stakeholder engagement and influencing with change management transformational communications strategies. The manager must have excellent content creation skills and must think strategically and creatively to build strong relationships to lead the implementation, review, and further development of the CWM internal communications and engagement strategy.


This is primarily a remote position, with the need to be on-site for key meetings and events.

About Commonwealth Medicine:


Commonwealth Medicine (CWM) is the consulting and operations division of the University of Massachusetts Chan Medical School (UMass Chan). We have been working with state and federal agencies and other health care organizations since 1983 to help solve health care challenges. The success of that early work led to the establishment of Commonwealth Medicine as a full health care consulting division of UMass Chan in 1999. Our services and capabilities have expanded over the years based on the needs of these clients and the ever-changing health care landscape. Today, we draw on the academic knowledge, research studies, and public health service expertise of our 1,200 CWM and 4,800 UMass Chan colleagues to provide comprehensive, innovative health care and policy solutions.


Our primary focus is to help both public and private health and human service agencies and organizations fulfill their mission by offering a full range of solutions to address strategic, organizational, clinical, financial, operational, and policy challenges. Our team of experts includes clinicians, pharmacists, policy, research, and technology professionals. With our help, and supported by a world-class public medical school, government agencies, nonprofits, and managed care organizations across the country are able to meet today’s health care challenges — and are prepared for what’s to come.


The ideal candidate will exhibit a high level of ownership of day-to-day tasks, projects, and deliverables, including:

Strategic Communications • Develop and lead integrated internal communications campaigns around strategic priorities, under the direction of the Chief of Staff and in partnership with the Senior Director for Process Improvement and Program Management, Program Director for Diversity and Inclusion, Associate Director for Marketing Communications, and others. • Capacity to proactively address internal communication issues, needs and opportunities.• Ability to communicate effectively with a highly intelligent and diverse workforce and communicate in a tone of voice aligned with CWM vision, mission, and core principles.• Experienced in a wide range of communications – including speeches, 1-pagers, monthly newsletters, town hall meeting forums.• Able to translate technical information (particularly health care policy and operations) in clear terms to a range of internal audiences and stakeholders. • Create content for multiple channels to reach employees across the organization - including but not limited to intranet, newsletters, email, and other media• Support the EVC high profile internal and external events by capturing content.

Executive Communications• Prepare briefing materials for the EVC’s public/speaking events. Provide support for background and talking points for relevant public engagements. • Assemble necessary statistics, case details or other materials and information to be fully briefed; Reach out to senior leadership and program managers to collect and organize data for briefings and drafting talking points.

Public Affairs/Advance • Partner with UMass Chan Media Relations Manager to develop press releases, respond to press inquiries and advise all public events and appearances with the media. • Support EVC public events by partnering with host organization on logistics, site visits, and communications deliverables. • Day-of event: support on-the-ground logistics, partner with program staff, Multi-Media Content Producer, and others to capture event.

Responsible for monitoring and responding to public and internal inquiries regarding CWM, including constituent services and intranet inquiries from employees.

Support CWM communications by managing key routines and deliverables including cross-organization communications meetings (develop agenda and content, coordinate meeting logistics and follow up), CWM events and editorial calendars, monthly newsletters, and Town Hall forums.


REQUIRED EDUCATIONBachelor’s degree in English, journalism, communications, related fields, or equivalent experience.REQUIRED WORK EXPERIENCE5-7 years of experience in the communications field, preferably in a health care or multi-faceted human services setting.Detail-oriented and highly organized, with strong ability to successfully multi-task and manage prioritiesStrong oral and written communication skillsCompelling writer who can draft content concisely, express thoughts clearly, and develop ideas in logical sequenceCapacity to exercise sound judgment and to exercise discretion in handling confidential informationCapacity to prioritize items by urgency and risk and work in a timely mannerAbility to present complex information, including data, to a variety of by utilizing a variety of formats (e.g., written and oral communications, visual presentations, etc.)Demonstrated ability coordinating the efforts of diverse groups and advancing a culture of inclusion.High level of self-motivation and accountability, bringing enthusiasm, flexibility, and energy to tasksSeeks out and is comfortable receiving feedback, particularly edits to written communications, and able to continue to progress the deliverable/project with the benefit of constructive criticism.Comfortable and productive working at all levels of the organization – can hold his/her own with senior executives, and builds trusting and productive relationships with peers Interest in health care and human services is required; direct experience in health care and/or human services is preferred.Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, and Outlook; technically savvy utilizing a variety of website and social media platforms.A portfolio of writing and presentation samplesPREFERRED WORK EXPERIENCECommunications professional in health care and/or human services agenciesExperience in health care consulting, marketing, or public relations agency environmentExperience implementing a successful Internal Communication and Employee Engagement strategy

Additional Information



Realize Your Opportunities – A Career at UMASS Medical School

Inside Workings at UMASS Medical School

The University of Massachusetts Medical School (UMMS), the Commonwealth's only public medical school, is proud of our role in serving the people of Massachusetts. Although, its the inside workings of UMMS that makes the difference.

Mission and Culture

  • We’re serious about our mission and about our people. 
  • Real World Impact - Our people get excited about our mission of real-world impact in health sciences education, research and public service.
  • International Prominence and New Opportunities - As this institution has grown to national – and international – prominence, we’ve found new opportunities to train tomorrow’s physicians, nurses and scientists,  discover causes of and cures for disease and help improve the quality of health care.
  • Deep Commitment - With our clinical partner, UMass Memorial Health Care, and our other teaching affiliates, we share a deep commitment to national distinction in patient care.
  • Valued Partnerships – UMMS partners with Commonwealth Medicine, the health care consulting arm of UMMS. Also, UMMS partners with MassBiologics in scientific collaborations, technology management and creating partnerships for the development of products for the benefit of patients.  These valued partnerships help us to provide services and programs to help meet our needs at UMMS and the public.
  • Proud Contributors - People at UMMS enjoy the feeling of going to work every day knowing what they do is truly important and worthwhile.
  • Complementary and Inseparable - These varied parts of our mission and culture are complementary and inseparable.                 


UMMS, the state’s first and only public academic health sciences center, educates physicians, scientists and advanced practice nurses to heal, discover, teach and care, with compassion.  UMMS is a world-class institution with opportunities to match. 

Competitive Compensation – UMMS offers salaries that are competitive with Worcester-area employers. When combined with our generous benefits, perks, and paid time off, many job seekers are surprised to find a total rewards package that matches or exceeds their current situation.

Targeted Hiring Process – At UMMS, there are actually multiple hiring processes for different segments of our workforce.  In nearly all cases, UMMS hiring process is decentralized, with qualified candidates screened and referred to an academic officer or manager with hiring authority.

24/7 Access to Employment Opportunities – iCIMS is our online job search and application system.  iCIMS is available 24/7 to provide you with a convenient and up-to-date view of the available employment opportunities across our campuses. Updates are made daily and include all faculty and non-faculty position listings from every school and department within the UMMS. When you identify a position you are interested in and qualified for, apply online. New opportunities become available frequently so it pays to check back often!


With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, UMMS may be exactly the employer you’ve been looking for.

• Superior Benefits - UMMS offers a wide range of benefits and perks that invite comparison with the best employers in the Worcester area – and with academic institutions anywhere. UMMS provides superior medical and dental coverage for you and your family, fully funded retirement plans, generous time off, a Tuition Assistance Plan – and much more.

• People Centered - UMMS is an employer, but it is also a community. Its comprehensive medical and dental benefits, retirement plans, and even paid holidays reflect an institution built around people, with a deep respect for their differences and needs.

• Commitment to Healthy Living - UMMS provides resources to help you balance work and life and encourages healthy living through great programs and discounts for fitness, physical activity, weight management, nutritional counseling and general wellness available through our health insurance plans.

• Breadth of Offerings - Above all, the breadth of UMMS offerings set the School apart and makes it an environment favored by all sorts of smart, career-savvy people.

Apply for a Job

As an equal opportunity and affirmative action employer, UMMS recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

Online - To view all job opportunities and apply online, visit and click on the “Careers” tab.

Start Now and Realize Your Opportunities!

A History of Making Vital Improvements - UMASS Medical School Milestones

1962: Legislation establishes University of Massachusetts Medical School
1970: First medical students begin classes in Shaw Building
1974: First class graduates 16 MDs
1979: PhD program begins
1986: Graduate School of Nursing opens
1986: PhD program becomes Graduate School of Biomedical Sciences
1994: Graduate School of Nursing initiates PhD program
1998: UMass Clinical System and Memorial Health Care merge to form UMass Memorial Health Care
2001: Lazare Research Building opens
2002: Campus Modernization begins on the University Campus
2004: Graduate Entry Pathway Program established at the Graduate School of Nursing
2005: PhD Program in Clinical & Population Health Research established at the Graduate School of Biomedical Sciences
2005: Massachusetts Biologic Laboratories opens new manufacturing and filling facility in Mattapan
2006: Craig Mello, PhD, Blais University Chair in Molecular Medicine and Howard Hughes Medical Institute Investigator, is awarded the Medical School's first Nobel Prize. Dr. Mello shared the 2006 Nobel Prize in Physiology or Medicine with Andrew Fire, PhD, of Stanford University, for their discoveries related to RNA interference.
2007: Michael F. Collins, MD, is named chancellor and Terence R. Flotte, MD, is named dean of the School of Medicine.  
2009: Groundbreaking for the Albert Sherman Center, a 500,000-square-foot research and education facility slated for completion in 2012.
2010: Ambulatory Care Center opens
2012: The Albert Sherman Center, a 500,000-square-foot research and education facility, completed and opens

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