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Program Manager

University of North Carolina at Chapel Hill
Chapel Hill, NC
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Job Details


SOG Programs-375101

Career Area:

Administrative/Clerical Support

Is this an internal only recruitment?:


Posting Open Date :


Application Deadline:


Position Type:

Permanent Staff (SHRA)

Position Title:

Business Services Coordinator - Advanced

Salary Grade Equivalent:


Working Title:

Program Manager

Position Number:


Vacancy ID:


Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:


Work Schedule:

Monday-Friday, 8:00 am-5:00 pm
Evening work occasional
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.Hybrid work options

Work Location:

Chapel Hill, NC

Position Location:

North Carolina, US

Hiring Range:

$45,000 - $48,000

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Primary Purpose of Organizational Unit:

A professional school of The University of North Carolina at Chapel Hill, the School of Government is the largest and most diversified of the university-based governmental training and research organizations in the United States. Since 1931, local and state officials in North Carolina have relied on the School of Government as a source of expertise in government affairs and public policy in order to make informed policy decisions.

The School’s core faculty and affiliates are national experts in fields of law and jurisprudence, courts, social services, economic development policy, and other issues of critical importance to North Carolina state and local government. Elected, professional, and appointed state and local government leadership are the School’s typical clientele, attending courses offered by the School’s faculty. In a typical year, the School offers over 200 courses, workshops and web-based events both in Chapel Hill and at other locations throughout the state for over 14,000 local and state government officials the School’s students representing over 163,000 annual contact hours. The School of Government serves as a technical resource to local and state government, fielding over 100,000 unique telephone inquiries from public officials annually. Publications bulletins, monographs, and books written by the School’s faculty serve as reference materials for government policymakers and professional administrators. The School maintains a wide-ranging publications program, including two quarterly journals, guidebooks, 14 specialized bulletins, books, and monographs. The School’s faculty also participate in a comprehensive range of consulting activities, offering technical assistance to governments statewide.

The School is unique among its peers at UNC-Chapel Hill, maintaining not only its traditional academic role through the Master of Public Administration (MPA) program, but a vast array of training, publishing, and consulting activities uncharacteristic of a typical university academic unit. With its responsibilities in training state and local government officials the School also operates as a conference center and maintains an extensive departmental library the School functions as a state-of-the-art instructional facility.

Position Summary:

The primary role of the Program Manager position is to provide coordination and management of ncIMPACT’s programs and events. This role will primarily support The University of North Carolina at Chapel Hill’s Carolina Across 100 is a five-year initiative charged by UNC Chancellor Kevin Guskiewicz and led by UNC School of Government professor Anita Brown-Graham. The initiative will exemplify the University’s mission to enhance the quality of life for all people in the State by forming meaningful partnerships with communities in all one hundred North Carolina counties to respond to challenges stemming from or exacerbated by COVID-19. The University will co-create solutions with communities to address some of their most pressing needs by providing financial resources, data insights, coaching, facilitation and coordination efforts, and program design support. Throughout this multi-year effort, communities will come together in teams to focus on a specific need or challenge. Several key focus areas will be identified over the course of the initiative, eventually including all 100 counties. Communities from across the state will meet and work together through a series of learning forums and will receive a range of supports from UNC to facilitate their work. Carolina Across 100 recently announced the selection of the first 13 community teams representing 37 counties that will focus on the first issue – expanding education and employment pathways for Opportunity Youth (individuals ages 16-24 who are not in school and not working). The program manager will play a critical role in helping plan logistics for the learning forums, for webinars and other virtual presentations, and assist with other meeting and event activities.
The program manager works closely with a lead faculty member for each program to determine location, agenda, presenters, activities, and additional services or functions and then takes the lead coordinating and implementing the program based on those decisions. Decisions must frequently be adjusted as the program develops, and the program manager is expected to apply the decisions to new contexts and identify and escalate issues that need further discussion. The program manager typically serves as the primary point of contact with program participants and is responsible for working with the Marketing and Communications Division to build interest in the program and ensure that all marketing is aligned with the program and implemented correctly.

Minimum Education and Experience Requirements:

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience:

The following skills, knowledge, and abilities are essential to meet the needs of the School and this position: ability to effectively plan, prioritize, and organize workload to manage multiple tasks in a fast-paced environment; demonstrated strong interpersonal/customer service skills, including the ability to deal with a variety of people in an effective and diplomatic manner; excellent communication skills, both oral and written; demonstrated strong attention to detail; ability to work independently with minimum directions as well as function successfully as part of a team.

Must have NC Driver’s License

Preferred Qualifications, Competencies, and Experience:

Demonstrated working knowledge of Microsoft Office software, including Outlook, Word, PowerPoint, and Excel.

Campus Security Authority Responsibilities:

Not Applicable.

Position/Schedule Requirements:

Evening work occasionally, Valid NC Driver’s License


The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.

Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.

Undergraduate Enrollment: 19,117

Graduate/Professional Enrollment: 10,894

Total Student Enrollment: 30,011

Founded: 1789, as the first state university in the United States

Type of Institution: Public, four-year

Undergraduate Admission: 15,961

Graduate/Professional Enrollment: 10,039

Total Student Enrollment: 26,000

Faculty: 3,000

Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent

Faculty/student ratio: 1/14

Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.

Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.

Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.

Size of freshman class: Approximately 3,400

Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.

Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!

Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television.

Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid.

Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.

Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services.

Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.

Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.

Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI.

The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas.

The Honors Program offers special seminars, research programs, and the chance to design your own independent studies.

Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.

UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.

UNC offers ROTC programs in all branches of national military service.

Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.

Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them!

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