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Academic Advisor

Fayetteville State University
Fayetteville, NC

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Administrative Jobs
Student Affairs, Academic Advising
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Position Title::

Academic Advisor

Position Number::


Full-time or Part-time::

Full Time


Bronco One Stop

Posting Number::



EHRA (Non-Faculty)

Job Category::


Hiring Range::

Commensurate with Experience and Education

Minimum salary::

Commensurate with Experience and Education

Maximum salary::

Commensurate with Experience and Education

Overall Position Competency::

Flat Rate

Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:
Fayetteville State University Advising Center’s mission is to promote student success by empowering students to achieve their academic and career aspirations. The Advising Center delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.

Primary Purpose of the Position:
The primary purpose of this position is to support students enrolled at Fayetteville Technical Community College application, enrollment, and matriculation through Fayetteville State University by collaborating with academic units and transfer services. The advisor will complete and update articulation agreements for current FTCC students to enhance a seamless transition into FSU. The academic advisor addresses the general advising, registration, and enrollment needs of FTCC students who plan to attend Fayetteville State University.

Description of Work Continued::

Duties and Responsibilities:
55% Provides individual academic advising to students to increase transfer and retention rates for FTCC.- Provide individual academic advising services to FTCC transfer students assisting them with enrollment choices including creating and updating academic plans.- Review transcripts from FTCC and evaluate the course equivalencies for the University College core curriculum (basic entry level courses comprising 45 semester hours).- Monitor assigned student programs of study and academic progress, monitor/address early alert flags and make notes in student success platform.- Monitor assigned student progress and intervene as needed with students in academic difficulty, referring students to university resources as needed (tutoring, faculty, student services, etc.).- Monitor assigned students’ progress toward proficiency in core student learning outcomes.- Appropriately respond to diverse student populations inquiries (first-time, transfer student, military affiliated, adult learners, veterans, online, and student on academic probation).- Assist students in becoming familiar with the registration process and the Self-Service Banner database, and other student success platforms (i.e., Degree Works, EAB, Canvas, Upswing, etc.).- Provide guidance and advice for students experiencing academic difficulty and advise on issues.- Assist students with understanding and following a pathway from declaration of major through graduation.- Assist students with course registration during the academic semesters.- Assist students with resolving admission, application, and registration issues such as holds on the student’s account, incomplete application status, and end of the semester grading concerns and problems.- Collaborate with the admission team to continually improve admissions for transfer students, registration, and advising resources (web page content information, videos, newsletters, etc.) to better attract, serve and retain students and help students succeed at FSU.- Collaborate with academic units to market, recruit and retain FTCC transfer students in AA & AS degree programs to increase enrollment at FSU.- Host and attend in-person and/or virtual information sessions, recruitment events at the community colleges and in the community.- Create and administer student surveys to assess the effectiveness of the student support services, student satisfaction, and programs; and present findings and recommendations that need improvement each term.
25% Monitor and maintain advising records through the university portals and other software systems (EAB, Self-Serve Banner, DegreeWorks, Canvas, etc.). Monitor assigned student progress and intervene as needed with students in academic difficulty, referring students to university resources as needed.
10% Actively seek professional development opportunities to maintain and improve knowledge and expertise in advising, diversity, and technology. Attend meetings, conferences, and workshops to increase knowledge of retention evidence-based strategies and technology to support student success. Maintain up-to-date knowledge on special populations to include adult learners, veterans, online, military-affiliated, and students on academic probation.

5% Respond to inquiries from students with care and quality services via phone, email and in person. Serve students through virtual advising, walk-in advising, workshops and other programming methods that best meet the needs of students. Ability to work occasionally after 5:00pm and on weekends (especially during peak times).

5% Participate in special programs such as new student orientation, open house majors fair, etc. Serves on committees as appropriate and as appointed by supervisor.

Minimum Education and Experience Requirements::

A Bachelor’s degree required. Prefer a degree in social sciences, counseling or related fields. A minimum of two years of advising, recruitment, counseling, coaching or tutoring experience. Two years of proven experience working with adult learners preferred.

Knowledge skills and abilities::

Knowledge-Knowledge of best practices in higher education for enhancing student academic skills; knowledge of current advising and registration technology; and the ability to help students navigate the various platforms available to them (i.e., Banner, Microsoft Outlook, and Canvas).

Skills-Communication skills to explain, write, advocate for, and report on the needs of the program and academic outcomes; interpersonal skills to interact effectively with students, staff, and faculty; proficient use of computers, student success technology, Microsoft Office, and Zoom/TEAMS; must be attentive to detail, possess strong organizational skills with the ability to prioritize while multi-tasking and manage tasks in an efficient and timely manner.

Abilities-The ability to respond effectively to unexpected events and make adjustments in plans as needed; listen and analyze academic needs; generate reports on academic progression; navigate student records; answer basic questions about processes and direct students to appropriate resources as necessary; ability to establish and maintain productive working relationships; ability to manage time, work calmly under pressure, and deliver on tight deadlines; ability to work independently and collaboratively with other offices; and a viable candidate must comprehend and abide by federal and university student confidentiality requirements. Ability to work occasionally after 5:00pm and on weekends (especially during peak times).

Preferred Qualifications::

Demonstrated experience understanding of the developmental needs of college students; 3-5 years’ experience advising first-year students, particularly exploratory/undecided students; 1-2 years’ experience in advising and programming for special populations; and proficiency with EAB Navigate student success management system, Ellucian Banner Student, Canvas Learning Management System and Degree Works degree auditing system.

Open Until Filled::


Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:


Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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