Academic AdvisorPosition Number::
000582Full-time or Part-time::
Bronco One StopPosting Number::
EHRA (Non-Faculty) Job Category::
Commensurate with Experience and EducationMinimum salary::
Commensurate with Experience and EducationMaximum salary::
Commensurate with Experience and EducationOverall Position Competency::
Flat RateDescription of primary duties and responsibilities::
Primary Purpose of the Organizational Unit:Description of Work Continued::
Fayetteville State University Advising Center’s mission is to promote student success by empowering students to achieve their academic and career aspirations. The Advising Center delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.
Primary Purpose of the Position:
The primary purpose of this position is to support students enrolled at Fayetteville Technical Community College application, enrollment, and matriculation through Fayetteville State University by collaborating with academic units and transfer services. The advisor will complete and update articulation agreements for current FTCC students to enhance a seamless transition into FSU. The academic advisor addresses the general advising, registration, and enrollment needs of FTCC students who plan to attend Fayetteville State University.
Duties and Responsibilities:Minimum Education and Experience Requirements::
55% Provides individual academic advising to students to increase transfer and retention rates for FTCC.- Provide individual academic advising services to FTCC transfer students assisting them with enrollment choices including creating and updating academic plans.- Review transcripts from FTCC and evaluate the course equivalencies for the University College core curriculum (basic entry level courses comprising 45 semester hours).- Monitor assigned student programs of study and academic progress, monitor/address early alert flags and make notes in student success platform.- Monitor assigned student progress and intervene as needed with students in academic difficulty, referring students to university resources as needed (tutoring, faculty, student services, etc.).- Monitor assigned students’ progress toward proficiency in core student learning outcomes.- Appropriately respond to diverse student populations inquiries (first-time, transfer student, military affiliated, adult learners, veterans, online, and student on academic probation).- Assist students in becoming familiar with the registration process and the Self-Service Banner database, and other student success platforms (i.e., Degree Works, EAB, Canvas, Upswing, etc.).- Provide guidance and advice for students experiencing academic difficulty and advise on issues.- Assist students with understanding and following a pathway from declaration of major through graduation.- Assist students with course registration during the academic semesters.- Assist students with resolving admission, application, and registration issues such as holds on the student’s account, incomplete application status, and end of the semester grading concerns and problems.- Collaborate with the admission team to continually improve admissions for transfer students, registration, and advising resources (web page content information, videos, newsletters, etc.) to better attract, serve and retain students and help students succeed at FSU.- Collaborate with academic units to market, recruit and retain FTCC transfer students in AA & AS degree programs to increase enrollment at FSU.- Host and attend in-person and/or virtual information sessions, recruitment events at the community colleges and in the community.- Create and administer student surveys to assess the effectiveness of the student support services, student satisfaction, and programs; and present findings and recommendations that need improvement each term.
25% Monitor and maintain advising records through the university portals and other software systems (EAB, Self-Serve Banner, DegreeWorks, Canvas, etc.). Monitor assigned student progress and intervene as needed with students in academic difficulty, referring students to university resources as needed.
10% Actively seek professional development opportunities to maintain and improve knowledge and expertise in advising, diversity, and technology. Attend meetings, conferences, and workshops to increase knowledge of retention evidence-based strategies and technology to support student success. Maintain up-to-date knowledge on special populations to include adult learners, veterans, online, military-affiliated, and students on academic probation.
5% Respond to inquiries from students with care and quality services via phone, email and in person. Serve students through virtual advising, walk-in advising, workshops and other programming methods that best meet the needs of students. Ability to work occasionally after 5:00pm and on weekends (especially during peak times).
5% Participate in special programs such as new student orientation, open house majors fair, etc. Serves on committees as appropriate and as appointed by supervisor.
A Bachelor’s degree required. Prefer a degree in social sciences, counseling or related fields. A minimum of two years of advising, recruitment, counseling, coaching or tutoring experience. Two years of proven experience working with adult learners preferred.Knowledge skills and abilities::
Knowledge-Knowledge of best practices in higher education for enhancing student academic skills; knowledge of current advising and registration technology; and the ability to help students navigate the various platforms available to them (i.e., Banner, Microsoft Outlook, and Canvas).Preferred Qualifications::
Skills-Communication skills to explain, write, advocate for, and report on the needs of the program and academic outcomes; interpersonal skills to interact effectively with students, staff, and faculty; proficient use of computers, student success technology, Microsoft Office, and Zoom/TEAMS; must be attentive to detail, possess strong organizational skills with the ability to prioritize while multi-tasking and manage tasks in an efficient and timely manner.
Abilities-The ability to respond effectively to unexpected events and make adjustments in plans as needed; listen and analyze academic needs; generate reports on academic progression; navigate student records; answer basic questions about processes and direct students to appropriate resources as necessary; ability to establish and maintain productive working relationships; ability to manage time, work calmly under pressure, and deliver on tight deadlines; ability to work independently and collaboratively with other offices; and a viable candidate must comprehend and abide by federal and university student confidentiality requirements. Ability to work occasionally after 5:00pm and on weekends (especially during peak times).
Demonstrated experience understanding of the developmental needs of college students; 3-5 years’ experience advising first-year students, particularly exploratory/undecided students; 1-2 years’ experience in advising and programming for special populations; and proficiency with EAB Navigate student success management system, Ellucian Banner Student, Canvas Learning Management System and Degree Works degree auditing system.Open Until Filled::
YesAdditional Information for Applicants:
All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.EEO Statement::
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).Veteran's Statement:
Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.Quick Link: