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Coordinator, Testing Services and Student Support

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Job Details

Job no: 501505
Work type: Nonexempt Staff Part-time
Location: Bethlehem
Categories: Administrative Services

Responsible for University-wide testing services needs and providing academic support to students. The Coordinator communicates in a timely, professional fashion with faculty and students to ensure testing services protocol are followed and students’ needs are met. This position manages confidential student information and testing materials. The Coordinator also provides support to offices within the Academic Life and Student Transitions unit. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

1. Responsible for the management and operation of Lehigh’s Testing Services
*Oversees all day-to-day operations of Testing Services
*Develops and updates services, policies and procedures in response to changing demands
*Schedules and publicizes services, communicates program policies and procedures to campus and community and maintains integrity of testing environment
*Processes testing requests forms and schedules exams in accordance with Testing Services policies; proctors exams at scheduled times
*Identifies and prepares for any applicable accommodations, testing needs and assistive technology for each student
*Works with Disability Support Services, academic departments and faculty to ensure students’ needs are met
*Educates students, faculty and families about the Testing Services policies and protocol
*Maintains confidentiality and compliance with FERPA
*Creates end of semester reports to track Testing Services usage
*Hires, trains and schedules graduate student proctors, as needed

2. Provide support to the broader Academic Life and Student Transitions and Dean of Students Office functions
*Supports Center for Academic Success programs to include peer tutoring, academic coaching and study groups
*Serves as a general support resource for students, faculty and larger Lehigh community

Grade: 7 – 37.5

Position Number: S74720

Special Considerations

The duties of this position may allow the employee to work partially remote as deemed appropriate by the supervisor

This is a 12 month position, working 20 hours per week

Occasional Evenings and Weekends as needed

This position works with minors


High School Diploma or equivalent combination of education and experience; Associate’s Degree in Psychology or Education preferred

One to three years related work experience

Excellent communication (written and oral), interpersonal skills and a high level of customer service required

Ability to build, foster and maintain positive professional relationships

Excellent organizational skills, time management and sound judgment

Adept use of digital communication preferred

Proven ability to manage multiple tasks simultaneously and a high degree of initiative for bringing tasks to completion

Solid analytical, decision making and problem-solving skills

Excellent computer skills with experience using word processing, spreadsheet, database and presentation software

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

All Lehigh faculty and staff are required to be fully vaccinated and receive a booster shot six months after their second vaccine; unless they receive an approved medical or religious exemption from the requirement.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

Advertised: June 28, 2022 Eastern Daylight Time
Applications close: Open until filled


Read our Diversity Profile Founded in 1865, Lehigh University is a premier coeducational, nondenominational, private residential research university that offers a distinctive academic environment for undergraduate and graduate students from across the globe. Lehigh University’s annual report from 2013 provides an overview of the intellectual activity across campus as well as a financial report. It is posted on our website at .

Lehigh offers more than 90 undergraduate programs and majors featuring more than 2,000 courses in four colleges: The College of Arts and Sciences, The College of Business and Economics, The College of Education and The P.C. Rossin College of Engineering and Applied Science. Lehigh confers a total of 12 degrees at the undergraduate and advanced degree level. We have 482 full-time tenured and tenure-track faculty and approximately 200 adjunct faculty and lecturers and 10 full-time visiting faculty. With approximately 4700 undergraduate and 2,000 graduate students, a small student-to-faculty ratio allows students to work closely with professors. About 69% of all full-time faculty are tenured, and 99% of full-time tenure-track faculty hold a doctorate degree or the highest degree in their field.  We have 1,215 staff members supporting the academic, research and administrative functions.

Located in Pennsylvania’s scenic Lehigh Valley, the campus is in close proximity to both New York City and Philadelphia. Lehigh is situated on over 2,300 acres on four campuses. The Asa Packer Campus, Mountaintop Campus, and Murray H. Goodman Campus are contiguous and feature more than 153 buildings with 4.3 million-plus square feet of classroom, laboratory, office and living space. The campus also has 180 acres of playing fields and half of the campus is preserved as open space.

Find Us
27 Memorial Drive West
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