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Student Services Technician III (Degree Audit Evaluator)

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Position Number: CLA21-443

College of the Canyons
Santa Clarita Community College District

announces an employment opportunity for

Student ServicesTechnician III(Degree Audit Evaluator)

A Full-Time Classified Represented Position

Review Date: August 5, 2022

This position is a high priority for our District for the 2022-2023 year and is contingent upon continued available district, grant and state funding.

Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.

The Santa Clarita Community College District/College of the Canyons is seeking a full-time Student Services Technician III (Degree Audit Evaluator) in the Admissions and Records office.

Who We Are

The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, “Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses.” These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences — fostering healthy inclusion through inquiry, shared dialogue and reflection to ensure that we promote a sense of community, collegiality and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative and equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success.

The College and the District

College of the Canyons is part of the Santa Clarita Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 32,000 students each academic year. College of the Canyons has a diverse student population that reflects our focus on enhancing the educational attainment and economic well-being of the community we proudly serve. Detailed information about our student population, including data related to student success, can be found on the College of Canyons Office of Institutional Research, Planning and Institutional Effectiveness (IRPIE) website. Additionally, College of the Canyons, was recently honored as a 2021 Bellwether College Consortium award winner, was honored in 2018, 2019, and 2021 with the Champion of Higher Education award, was ranked #1 in Los Angeles County during 2019 as the best two-year college for adult learners, and is rated #1 in Los Angeles County for completion rates by college-prepared students. It is distinguished as one of the top transfer institutions in Los Angeles County.

Who We Want

We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.

"BIG PICTURE" RESPONSIBILITY:

Under the supervision of the Associate Dean, Admissions, Records, and Veteran Services evaluates incoming academic transcripts for equivalent College of the Canyons degree requirement completion, and enters appropriate transfer equivalencies into the degree audit computer system. Builds individual student prerequisite history. Ensures functionality of online degree audit system. Performs institutional credit evaluation for CSU and UC lower division general education certification. Assists other areas with graduation and transcript evaluation. Performs other related duties as assigned.

Canyons Hall

ESSENTIAL DUTIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

While the following are the set of typical duties for a Student Services Technician position, this position will perform the duties of a Student Services Specialist position as listed in this job description.

  1. Evaluates and records incoming academic transcripts for College of the Canyons degree requirement completion. Enters individual student transfer equivalencies into the degree audit system.
  • Builds and maintains degree audit transfer equivalencies in the administrative computer system. Ensures functionality of degree audit system.
  • Builds individual student prerequisite history in the degree audit system.
  • Checks data for accuracy and produces appropriate student reports.
  • Builds and implements the ability to send and receive transcripts over the Internet using EDI/SPEEDE standards.
  • Enters academic data into the computer for use in developing individual student educational plans.
  • Verifies level, content, unit value and grading system of courses for students who have taken part of their previous work at other colleges; determines credit to be granted toward meeting specific requirements.
  • Maintains records of transactions concerning academic transcripts for purposes of verification and accountability.
  • Assists in determining lower division general education transfer requirements, including IGETC and CSU general education certification and College of the Canyons degree requirements.
  • Works on special projects related to enrollment management.
  • Acts as a liaison between the supervisor and staff.
  • Evaluates departmental procedures to ensure efficiency. Analyzes similar functions at other colleges to determine the College’s currency with modern practices and compliance with state and federal regulations.
  • Attends professional meetings/conferences and reports findings to the department staff.
  • Applies appropriate Title V requirements.
  • Evaluates in-coming transcripts and make appropriate decisions as to transferability and grading conversions.
  • Performs duties assigned to lower classifications of student services technician, specialist and clerk positions in Admissions and Records, as the need arises.
  • Performs other related duties as assigned.
  • MINIMUM QUALIFICATIONS:

    Experience:

    Two years full-time equivalent experience working in community colleges, universities, high schools, and/or community agencies.

    Education:

    Education equivalent to an Associate’s degree (60 verifiable semester units) from an accredited college or university. Two years direct full-time experience in addition to that identified above may be substituted for each year (30 units) of college.

    DESIRABLE QUALIFICATIONS:
    • Experience with transcript evaluation, degree audit and student services in the California Community College system.
    • Knowledge of policy and procedure regarding Admissions and Records.
    • Bachelor’s degree from an accredited college or university.
    DEMONSTRATED KNOWLEDGE AND ABILITIES:

    Position requires knowledge of:

    • Organization, policies and rules of assigned department or program.
    • Modern office practices, procedures and equipment. Advanced techniques, operation of personal computer, and computer applications such as MS Office Suite which includes Word, Excel, Outlook, PowerPoint and Access, and District MIS software.
    • Oral and written communication skills. Correct English usage, grammar, spelling, punctuation and vocabulary.
    • Recordkeeping techniques.
    • Technical aspects of field of specialty.

    Position requires ability to:

    1. Learn, interpret, and apply legal mandates, policies, regulations, guidelines, and operational procedure. Ability to see for the purposes of reading laws, codes, rules, policies, other printed matter, and observing students.
  • Apply knowledge of modern office practices and equipment including expert use of computers for word processing, record management, and filing systems.
  • Work effectively and demonstrate currency of knowledge with computers and other forms of advanced technology utilized in providing high-quality services.
  • Establish and maintain comprehensive and accurate files and records; prepare concise and complete reports as required.
  • Take responsibility and use professional judgment based on established guidelines and procedures. Assume responsibility for routine clerical detail.
  • Type with speed and accuracy; make arithmetical calculations in like manner.
  • Communicate effectively orally and in writing. Understand and carry out oral and written directions.
  • Ability to hear and understand speech at normal levels.
  • Ability to work at a desk, conference table, counter, or in meeting rooms of various configurations for extended periods of time.
  • Establish and maintain cooperative working relationships with faculty, staff, trainees, and others connected in the performance of duties.
  • Ability to adapt to changing student and procedural requirements.
  • Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students, staff and community.
  • SALARY PLACEMENT:

    Salary placement will be on Range 26 of Classified Represented Salary Schedule B ($4,605.00 - $7,772.00 per month).

    ** Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($4,605.00 / $4,877.00 / $5,162.00 per month) of this 20-step salary range.

    Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.

    DISTRICT CLASSIFIED EMPLOYEE BENEFITS:

    Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.

    RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.

    PHYSICAL DEMANDS:

    Position requires standing, sitting and viewing a computer monitor for extended periods of time; dexterity of hands and fingers to operate a typewriter and computer keyboard; reaching, bending, and stooping; frequently exerting 10 to 20 pounds of force to lift, carry, push, pull or otherwise move objects; hearing and speaking to communicate and provide information to others; vision to read printed material and computer monitor; intermittent exposure to impatient, angry and/or verbally aggressive individuals; and may travel from site to site.

    CONDITIONS OF EMPLOYMENT:
    • Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.
    • Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.
    • Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.
    • Board of Trustees approval.
    • Official, sealed transcripts are required upon offer of employment.
    • Position is contingent upon funding and is subject to change.
    EQUAL EMPLOYMENT OPPORTUNITY:

    Santa Clarita Community College District is an Equal Opportunity Employer.

    The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

    Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.

    Students

    ABOUT THE DISTRICT:

    Innovative. Collaborative. Entrepreneurial. These characteristics not only define College of the Canyons, they are embodied by the faculty, staff and administrators who make this college unique among the 116 California Community Colleges.

    Established in 1969, College of the Canyons is among the fastest-growing colleges in California and the nation. It is widely recognized as a model community college for enhancing student access, success and equity. Its completion rates rank among the highest in the state. The college has established a well-deserved reputation for bolstering economic development and offering innovative career technical education responsive to industry needs.

    Guided by visionary leadership, the college serves a 367-square-mile area of northern Los Angeles County that includes the dynamic, growing Santa Clarita Valley. A steady influx of new residents and businesses creates a spirit of possibilities that inspires the college to be flexible, creative and attuned to the community’s evolving needs. The growing diversity of the community is mirrored by the college, which qualifies as a Latino-serving institution.

    The college’s influence in the community is best illustrated by the dozens of collaborative partnerships it has forged with local school districts, government entities and service organizations. Examples include the Performing Arts Center’s K-12 Arts Education Outreach initiative, which allows thousands of children to experience the arts each year, and Academy of the Canyons, an early/middle college high school at the Valencia campus that is ranked among the top 10 percent of high schools in the nation.

    With campuses in Valencia and Canyon Country, the college offers 96 associate degree programs, including 31 associate degree for transfer (AD-T) options, as well as 148 certificate programs. Classes are offered during traditional fall and spring semesters, as well as shorter, intensive summer and winter sessions. Additional educational opportunities exist at the University Center, whose four-year colleges and universities offer approximately 30 bachelor’s, master’s and doctoral degree programs, as well certificate and credential programs.

    Because of the college’s commitment to meeting the needs of the community, local voters have approved two bond measures valued at more than $470 million since 2001. The college also secures substantial funds from the state and millions of dollars in grants each year that allow new, cutting-edge programs to be developed and facilities built to accommodate them.

    Given its commitment to growth and innovation, College of the Canyons sets a new standard for what a college can achieve. It is a vital cultural, educational and economic force in the region. Join us to discover unexpected possibilities, the freedom to innovate and an opportunity to shape the future.

    APPLICATION AND SELECTION PROCESS:

    Applicants are encouraged to complete their applications online at https://www.canyons.edu/administration/humanresources/. If you require assistance, please call the Human Resources office at (661) 362-3427 or for the hearing impaired TTY/TDD Line at (661) 362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 - 5 weeks following the Review Date as to the status of their application.

    All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360 at 26455 Rockwell Canyon Road, Santa Clarita, CA, 91355.

    Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:

    • Online District CLASSIFIED Application.
    • Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.
    • Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.
    • Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
    • Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.
    • Supplemental Questionnaire. Please answer the following questions as part of your application packet.

    1. Do you possess the equivalent of an Associate’s degree (60 verifiable semester units) or higher from an accredited college or university? If yes, please provide a legible copy of your college/university transcript(s) in your online application packet. Copies of diplomas are not acceptable in lieu of college transcripts. If not, and you are using additional years of work experience in lieu of semester units, please clearly indicate how you meet the minimum educational requirement through this additional work experience.
  • Please describe your experience working in a community college, university, high school, and/or community agency. Include employer name(s), your position title(s), dates of employment, full-time or part-time status (% of time or number of hours worked per week), and your roles and responsibilities. Please provide your total years of full-time equivalent experience you have in this field.
  • Describe your experience working with an administrative database (such as Banner, Colleague, Datatel, PeopleSoft, etc.) or a proprietary system.
  • Please describe your customer service experience, and the roles you have played in serving the public.
  • Please describe any experience you may have with transcript evaluation, degree audit, and student services within a higher education system.
  • Please describe any experience you may have working with others in a collaborative, team environment.
  • Please describe your ability to work successfully in a multicultural environment.
  • What interests you most about working in this staff position at College of the Canyons?
    • Letters of reference are optional.

    Please note:

    • Skills evaluation of candidates for interview may be required.
    • Travel and relocation expenses are the responsibility of the applicant.
    • Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
    • “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name and contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
    • Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
    • Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).
    • Applicants are encouraged to apply online. If you need assistance with the application process, contact:
    Human Resources Office

    (661) 362-3427

    TTY/TDD (661) 362-5178 or visit our website at

    https://www.canyons.edu/administration/humanresources/

    It is the applicant’s responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied or considered for other openings. Resumes may not be submitted in lieu of the official application form.

    The College is expecting to conduct initial interviews between the weeks of September 5, 2022 and September 12, 2022 and conduct final interviews between the weeks of September 12, 2022 and September 19, 2022. This is an estimated timeline, and is subject to change.

    Interviews may be conducted in-person or remotely via Zoom.

    This is an in-office position, working forty hours per week in our Admissions and Records office on the Valencia campus.

    Position is offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled. This recruitment may be used for future vacancies.

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