At Amarillo College, our students are the priority. It is our mission and our responsibility to enrich their lives by helping them identify an educational pathway that will lead to success in life. It is therefore required that every team member, regardless of job title or duties, be responsible, first and foremost, for assisting students in every way.

We are currently seeking a Part Time Customer Service Specialist to join our team in AskAC who will adhere to the aforementioned mission statement, and who will provide Customer Service to both internal and external customers, as well as completing duties associated with assisting prospective and currently active students with enrollment. The qualified candidate will quickly and effectively solve student and internal customer needs.

GENERAL QUALIFICATION REQUIREMENTS

EDUCATION:

Required: High School Diploma or GED.

Preferred: Some College Coursework.

EXPERIENCE AND TRAINING:

Required: Experience working in a customer services environment.

Preferred: Experience working in higher education to include cashier and call center experience.

JOB DUTIES AND RESPONSIBILITIES:

• Required to provide an exemplary level of customer service to all internal and external customers, students, vendors, management, community leaders, etc. in person, by phone, email, and chat.
• Provide information to prospective, current and former students via telephone, email, mail and other media in all areas and services of the college.
• Research and respond to student inquiries regarding financial aid, account balances, holds, sponsorships, exemptions, CE and Academic enrollments.
• Process various forms and requests for assistance from other departments.
• Responsible for scheduled batch mailings.
• Conduct telephone, mail and email surveys to collect recruitment and retention information. Exhibit strong communication by actively listening and expressing ideas concisely both verbally and in writing. Identify specific information needed to clarify a situation or make a decision.
• Check multiple sources for more complete and accurate information.
• Must have strong attention to detail, good organizational skills, and ability to work under pressure to meet stringent deadlines.
• Must be able to work independently and as a team member.
• Responsible for maintaining a high level of professionalism at all times in dress, work-style, and demeanor, especially when dealing with resistance or hostility.
• Maintain the ability to work in a high traffic area with continual interruptions. Responsible to be flexible in adapting to changes in priorities, assignments, and other interruptions, which may affect pre-established timelines for completing assignments.
• Maintain the ability to work in and adapt to change.
• Required to demonstrate a strong work ethic with the ability to exercise good judgement and compose various reports, documents, and evaluations in a timely fashion. Take personal responsibility for job performance, meets deadlines and stick to commitments.
• Ensure confidentiality of secure documents, sensitive records, and other educational records and documentation. Required to maintain knowledge of and comply with appropriate records retention and data collection policies and procedures.
• Comply with all college, state and local procedures, rules and regulations. Observe and promote continual improvement of workplace safety and environmental practices.
• Perform other related duties as required.
• As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Wow, Family, Fun, Innovation, and Yes!

KNOWLEDGE, SKILLS, AND ABILITIES:

Required:

• Ability to utilize adequate computer skills needed to perform the work required for the position. Strong typing skills.
• Current Microsoft Excel, Outlook, and Word Skills.
• Proficient Interpersonal, Verbal, and Written Communication Skills to convey information effectively.
• Knowledge of word processing spreadsheets and databases.

Preferred:

• Knowledge of Colleague Data Management System. Knowledge of Blackboard.
• Prefer bilingual (English/Spanish).

Physical Demands: Frequently required to travel between offices and buildings, and requires the ability to lift, carry, push, pull and/or maneuver office supplies as needed.

Working Conditions: Must be willing to work a flexible schedule (days, nights, weekends, holidays, and varying events as necessary.)

Working Environment: This position operates in a professional office environment, routinely uses standard office equipment (i.e. computers, phones, photocopiers, filing cabinets, fax machines), and may require work outside of the office with little to no supervision.

Salary: Amarillo College Staff Salary Schedule grade 7

Diversity and Inclusion Statement

Amarillo College is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who not only reflect the demographics of our clients but also continue to deepen their skills and competencies to serve the full range of our customers.

Promotional Opportunity Policy

Under the Amarillo College Promotional Opportunity Policy, only current appointed or part-time non- appointed employees will be considered for a position during the first five (5) working days from notice or posting.