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BVC Support Assistant

Murray State University

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Job Details

Posting Number:


Job Title:

BVC Support Assistant

Type of Employment:

Regular Full-Time

Work Location:


Employment Term:

12 Months

Position Type:

Staff - Non-Exempt(Hourly)


Breathitt Veterinary Center

Summary of Job Duties and Responsibilities:

Performs administrative support, receives customer samples, database management, critical quality control documentation, customer service, accounting functions, ordering, and report preparation for nationally certified Level 1 National Animal Health Laboratory.

  • Ensure compliance with critical quality/accreditation standards; complete national accreditation, university, and laboratory required training;
  • Initiate diagnostic testing process by creating work process in Laboratory Information Management System.
  • Complete national accreditation, university, and laboratory required training.
  • Maintain proficiency, skills, and knowledge to ensure compliance with laboratory quality/capacity requirements necessary to maintain Level 1 laboratory status.
  • Maintain accurate and detailed customer/vendor account information.
  • Plan/Coordinate/Perform all internal/external administrative and financial efforts.
  • Participate in quality process to include internal audits and national accreditation processes.
  • Prepare informational reports.
  • Interact with vendors, maintain building security, and ensure visitor compliance with laboratory quality and safety requirements.
  • Perform administrative functions required to purchase/order/process for payment critical supplies and equipment.
  • Research equipment and supplies for laboratory use.
  • Coordinate with other laboratories for administrative and financial processes.
  • Prepare personnel administrative documents correspondence.
  • Create, maintain, and update laboratory work processes/schedules.
  • Prepare items for shipping and mailing, sort/distribute mail and testing requests.
  • Prepare/distribute billing documents and process payments.
  • Respond to customer inquiries or redirect calls and activate/deactivate answering service.
  • Clarify customer diagnostic testing requests, animal history and submission data.
  • Review invoices and prepare for payment.
  • Maintain customer/personnel confidentiality.
  • Complete required administrative and financial processes/reports/documents/vouchers/deposits etc.
  • Document process deficiencies and participate in developing resolution.
  • File laboratory records (e.g. correspondence, billing documents, payments, vendor invoices, etc.).
  • Receive diagnostic samples, complete test requirement forms, and route to laboratory sections

Minimum Education Requirements:

  • Two years of college

Minimum Experience and Skill Requirements:

  • Three years office experience in a business, government, or industrial setting. Additional college and related experience may be exchanged year-for-year to meet qualifications.
  • Alertness, initiative, attention to accuracy, memory for oral and written directions or details, analytical ability, ability to plan and make decisions often without instruction or supervision.
  • Excellent communication, interpersonal multi-tasking and organizational skills.
  • Pleasant, proactive personality with the ability to handle demanding situations, quickly adapt to address changing circumstances and personalities, and work as a team.
  • Problem solving ability to troubleshoot deficiencies, identify corrective actions, evaluate new processes and materials/equipment, implement plans, and develop preventive actions.
  • Keyboarding, office procedures, database management, operating microcomputer, internet research, using Microsoft Word and Excel, and email and other office machines.

Posting Date:


Closing Date:


Open Until Filled:


Hourly Rate:

$13.80 (Additional pay dependent upon qualifications)

Work Hours:

  • Normal working hours.
  • May be required to respond on weekends, holidays and after hours for building functions and meetings; flexible lunch and break to ensure office coverage

Physical Demands:

  • May be required to handle hazardous materials and biological contaminants; strong pungent odors
  • Handling laboratory submissions to include plant and animal specimens.
  • May handle blood, tissue, and other samples submitted for diagnostic work


Working at Murray State University

For almost 100 years Murray State University has served students from the region, the nation and the world. Founded in 1922, the University has grown from an enrollment of 202 students to 10,017 today. Students receive personalized attention from supportive faculty and staff as the University offers a 15:1 student-to-faculty ratio. Murray State University has ranked among the top universities in the nation in U.S.News & World Report's annual publication, America's Best Colleges, for the past 28 consecutive years. Additionally, The Chronicle of Higher Education has named Murray State a "Great College to Work For" for 7 of the past 10 years.

Recognition of the quality of Murray State programs is reflected in accreditations. Murray State has been continuously accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) since 1928. Program accreditations have also been attained in animal health technology, art, business, counseling, dietetics, engineering physics, several engineering technology programs, chemistry, journalism and mass communications, music, nursing, occupational safety and health, physics and engineering physics, social work, special education, teacher education and veterinary laboratory diagnostics.

Located in the Jackson Purchase lake area of west Kentucky, Murray State is a state-supported comprehensive University with four academic colleges - business, education and human services, humanities and fine arts, and science, engineering and technology - a school of agriculture, and a school of nursing and health professions. The University's 236-acre main campus is in Murray, a city of 17,741. The University offers undergraduate, graduate, and doctoral programs, professional instruction, as well as continuing education programs.

The main campus comprises more than 70 major buildings, including classroom and office buildings and two libraries. The Waterfield Library houses the circulating collection, reference sources, government documents, microforms and periodicals. The historic Pogue Library contains special materials relating to the history and culture of west Kentucky and the region. Murray State also operates the Pullen Farm, Hancock Biological Station, Breathitt Veterinary Center and The Arboretum at Murray State. In addition to the main campus in Murray, the University's regional campuses and educational presences include Fort Campbell, Henderson, Hopkinsville, Madisonville and Paducah.

The University's mission statement is as follows:

Murray State University places our highest priority on student learning and excellent teaching, blending the range of educational opportunities often experienced at research institutions with the nurturing student-teacher interactions usually found at smaller universities. We offer relevant undergraduate and graduate degree programs with core studies in the liberal arts and sciences, leading to degrees from certificates to advanced practice doctorates that prepare students for success. Through effective and creative teaching, the opportunity to apply knowledge and skills to real-world situations, and academic and student support services, our quality faculty and staff foster student growth in knowledge, critical inquiry, and innovative thinking.


As a public comprehensive university dedicated to diversity, global awareness, and intellectual curiosity, we actively engage students, faculty, staff, and the community in collaborative scholarship, creative activity, and research. We invest in our communities through thoughtful public service in our 18-county service region and beyond. Our uniqueness arises from our combination of academic excellence, welcoming atmosphere, and dedication to student success through mentored, real-world learning opportunities in an open-minded and supportive learning environment.

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