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Analyst/Programmer for the Electronic Dental Record

East Carolina University
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Job Details

Job Title:

Analyst/Programmer for the Electronic Dental Record

Position Number :


Vacancy Open to :

All Candidates

Department :

HSH SODM CS Clinics Mgmt

Department Homepage :

Advertising Department :


Division :

Health Sciences

Classification Title :

IT Analyst Programmer III

Working Title :

Analyst/Programmer for the Electronic Dental Record

Number of Vacancies :


Full Time Equivalent (FTE) :


Full Time or Part Time :

Full Time

Recruitment Range:

Commensurate with Qualifications

Position Location (City) :


Position Type:


Job Category :

Non-Faculty Information Technology

Organizational Unit Overview:

The Division of Health Sciences is the largest and most complex division within the University, employing more than 900 EHRA employees and 1,700 SHRA employees. The Division is composed of numerous Centers, Institutes, and agencies such as East Carolina Heart Institute and Eastern Area Health Education Center, the Colleges of Allied Health Sciences, Nursing, the Brody School of Medicine, the School of Dental Medicine, and the Laupus Health Science Library. In addition to the Academic and Administrative responsibilities of the division, the four professional schools provide clinical services throughout eastern North Carolina in a variety of settings and venues.The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Assistant Dean for Dental Education and Informatics, Assistant Dean for Educational Support and Faculty Development, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences.

Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. In order to operate these clinics, appropriate dental auxiliaries and clinical staff are needed.

Job Duties :

The Analyst/Programmer for the School of Dental Medicine’s (SoDM) electronic dental record coordinates and participates in the successful set-up, implementation, integration, maintenance, training, and ongoing support for software programs affecting both direct patient care processes and the daily clinical activities of students, residents, faculty, and other health care providers. This position manages the use of the school’s clinical data and its interface with imaging systems to include clinical data management, electronic capture, and production of reports. The Analyst/Programmer will report to the Associate Dean for Clinical Affairs and have an indirect reporting relationship to the Director of Informatics and the Assistant Dean for Business Operations and Financial Affairs. This position will also have significant interaction with the Associate Dean for Extramural Clinical Affairs, the Assistant Dean for Dental Education and Informatics and the SoDM Compliance Specialist.

Specific duties include:

40%• Manages a team responsible for the end-user experience with the clinical systems involved with the delivery of care in the School of Dental Medicine. This involves working with faculty, residents, students, and staff to properly use the systems to the standards and policies of the clinical programs. Defines and documents user requirements. Advises, trains, and assists faculty, staff, residents and students with new processes/ functionality, and the use of applications, tools, and reporting software.

20%• Applies project planning and project management methodologies for assigned projects. Translating proposed clinical workflows into functional systems. Supports the documentation, testing, implementation, validation, and utilization of systems and processes within the electronic dental record and digital imaging programs. Implements data management procedures compliant with regulatory requirements. Develops specialized reports for faculty and administrators as appropriate.

10%• Coordinates with vendors, key users, and technical staff to identify integration requirements and the impact of software upgrades on those requirements. Analyzes data flow and develops and implements integration plans to improve data integrity and process flow. This includes collaborating with the Director of Informatics in applying and testing systems upgrades as they become available.

10%• Interfaces with university information systems personnel, SoDM Office of Dental Education and Informatics faculty and staff and/or outside vendors to proactively anticipate, troubleshoot and resolve system and software problems and to evaluate future requirements or improvements to the software.

10%• Oversees team who assist end users with training and customer service issues.
5%• Audits data entered by students, residents, and clinicians, ensures consistent implementation of policies, procedures, regulations, data standards, data coding, regulations, and optimization plans for the software.
5%• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive.• Other duties as assigned by supervisor or the Dean

Minimum Education/Experience :

Bachelor’s degree and 4 years of relevant experience or equivalent combination of education and experience. For management roles, a minimum of 1 year of supervisory experience is required.

License or Certification Required by Statute or Regulation :


Preferred Experience, Skills, Training/Education :

• Bachelor’s degree in computer science, information systems, engineering or a related field from an appropriately accredited institution.
• Working skill level (moderate to advanced) with PL/SQL Oracle programming.
• Working skill level with Power Bi and Tableau.• Working skill level (moderate to advanced) with Crystal Reports.
• Working skill level (moderate to advanced) with MS Office Suite, especially MS Word and MS Excel. • Effective oral and written communication skills.
• Experience using an electronic health record (EHR) or electronic dental record (EDR).
• Experience participating on an EHR or EDR implementation team.
• Understanding of Macintosh and Windows Operating Systems.
• Working knowledge of Citrix
• Strong interpersonal skills for working with diverse groups of people.

Special Instructions to Applicant :

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant:

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Job Open Date :


Open Until Filled:


Initial Screening Begins :


Quick Link for Direct Access to Posting :


East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].

Eligibility for Employment :

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Office of Human Resources Contact Information :

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected] Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.


ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.

Scholarship. Discovery. Service. Leadership.

Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow.

To be a national model for student success, public service and regional transformation, East Carolina University:

  • Uses innovative learning strategies and delivery methods to maximize access;
  • Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
  • Develops tomorrow's leaders to serve and inspire positive change;
  • Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
  • Transforms health care, promotes wellness, and reduces health disparities; and
  • Improves quality of life through cultural enrichment, academics, the arts, and athletics.

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