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Research Support Coordinator

Employer
The University of North Carolina at Charlotte
Location
Cameron Hall

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Vacancy Open to:

All Candidates

Employment Type:

Permanent - Full-time

Hours per week:

40

Months per year:

12

Position Number:

001311

NC Salary Grade Equivalency:

GN11

Classification Title:

University Program Specialist - Journey

Working Title:

Research Support Coordinator

Salary Range:

$51,986 - $54,595

Anticipate Hiring Range:

$51,986 - $54,595

FLSA Status:

Exempt

Division:

Academic Affairs

Department:

Research & Economic Dev (Adm)

Work Unit:

Office of Research Services

Work Schedule:

8:00 am – 5:00 pm; Monday – Friday

Primary Purpose of Position:

The Office of Research Services (ORS) is the campus shared-services office for pre- and post-award administration, including proposal development and submissions, award acceptance, contract negotiation, subaward and award management and modification, and reporting. ORS organizes and gives strategic direction to the research program, manages the institutional signature process for the Authorized Organizational Representatives (AORs), provides faculty/staff/student support by reviewing and interpreting sponsor guidelines and regulations, prepares budget documents, reviews proposal packages for conformity to sponsor requirements, and submits and tracking proposals. ORS is also responsible for ensuring that funded projects are carried out in a manner consistent with the university and sponsor policies and procedures. ORS, in collaboration with other offices and units in Research and Economic Development, initiates and facilitates training opportunities for campus research administration staff.

Under the direction of the Director of Research Services, this position has primary responsibility for the effective and efficient intake and tracking of research inquiries and requests for service from internal and external stakeholders, as well as for follow up to ensure coordinated and timely response by the appropriate ORS, RED, or University staff. The Research Support Coordinator engages with faculty and staff to support the University’s research mission. They work closely with department, college and other unit-level staff, as well as with University level offices to ensure the highest quality support and guidance. They exhibit excellence in facilitating research, scholarship, and creative activity and maintaining the highest standards of customer service.

Minimum Education/Experience:

Required Minimum Qualifications:

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

University Preferred Qualifications:

Graduation from a four year college or university and at least three years of program associate experience; or an equivalent combination of training and experience.

Essential Job Duties:

Under the direction of the Director of Research Services, this position has primary responsibility for the effective and efficient intake and tracking of research inquiries and requests for service from internal and external stakeholders, as well as for follow up to ensure coordinated and timely response by the appropriate ORS, RED, or University staff. The Research Support Coordinator engages with faculty and staff to support the University’s research mission. They work closely with department, college and other unit-level staff, as well as with University level offices to ensure the highest quality support and guidance. They exhibit excellence in facilitating research, scholarship, and creative activity and maintaining the highest standards of customer service.

Monitor and track, on a daily basis, requests for services and assistance using a variety of research administration systems and email accounts and ensure all inquiries and requests are appropriately logged and routed to relevant staff and units. Note and track progress of inquiries and requests using ORS and RED via tracking systems. Forward tasks and requests with clear pathways to the responsible parties and work with the Director of Research Services and Associate Directors for Award Management, Contracting, and Proposal Development to determine the appropriate pathways for all others. Assist with the regular and ongoing updating and maintenance of the ORS website, emails addresses, Google groups, newsletters, and other forms of communication regarding research support and resources. Assist with reporting, and with determining proposed changes in procedures.
Directly provide answers to stakeholder questions and frequently asked questions. Follow up on all requests and inquiries at assigned intervals to ensure they are being addressed in a timely manner. Communicate the status of the request to the requestor in a timely, regular, and professional manner, or ensure that the person handling the request is doing the same. Lead and/or facilitate communication between multiple offices in RED and or across campus as needed to get questions answered and keep necessary processes and procedures moving forward towards resolution. Participate in and support internal and external meetings and committees, as assigned. Provide consistently excellent customer service.

Other Work Responsibilities:

Additional duties as assigned.

Departmental Preferred Experience, Skills, Training/Education:

  • Bachelor’s degree in a related field.
  • Knowledge of and familiarity with database, spreadsheet, and project management systems and software.
  • Basic knowledge of federal uniform guidance cost principles and regulations governing grants, contracts, cooperative agreements, sub-awards/subcontracts.
  • Superior communication and customer service skills.
  • Demonstrated knowledge and expertise with project management and project management software systems.
  • Innovative problem-solving skills;
  • Ability to manage, coordinate and prioritize multiple projects/tasks simultaneously;
  • Ability to work with diverse teams; demonstrated commitment to customer service and experience with approaches to continual process improvement;
  • Ability and aptitude for learning changing technologies related to grants and contracts management;
  • Ability to communicate both verbally and in writing with all levels of the organization.


Work Location:

Cameron Hall

Posting date:

06/28/2022

Closing date:

07/12/2022

Special Notes to Applicants:

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
* The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Organization

About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link: https://diversity.uncc.edu/

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link: https://diversity.uncc.edu/sites/diversity.uncc.edu/files/media/Campus%20Plan%20for%20Diversity%2C%20Access%2C%20and%20Inclusion%202016.pdf

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:

  •  

    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.

       

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