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Enrollment Services Analyst (Temp PT)

Employer
Community College of Allegheny County
Location
Pittsburgh

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
Employment Type
Part Time
Institution Type
Community College
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Job Details


Enrollment Services Analyst (Temp PT)

Position Title: Enrollment Services Analyst (Temp PT)

Department: Enrollment Management

Campus: College Wide

Additional Information: On the job training will be conducted onsite, with the flexibility to work remotely following the training period. Temporary part-time 25 hours/week.
Minimum Hourly Wage: $21.27
Job Category: Administrators

Employment Type: Temporary Part-Time

Job Slot: N/A

Job Open Date: 6/3/2022

Job Close Date: 12/30/2022

General Summary: Responsible for gathering information through various interactions, logging interactions in the ticket system, and provide level two support for all college users and general public. Escalates unresolved requests.

Additional Information: On the job training will be conducted onsite, with the flexibility to work remotely following the training period.

Requirements: Bachelor's degree with at least one year related work experience. Responsible for providing enrollment assistance and support related to enrollment services. Responds to interactions from the general public and the student population. Experience with working in an Information/Call/Contact center, Microsoft Office, Email, VoIP, remote support tools, and collaboration tools is desired. This position will be required to report to any CCAC location to provide the necessary support.

Duties:
  • Serves as point-of-contact and primary communicator of CCAC Enrollment Services in particular in support of Admissions, Financial Aid, Registration, Academic Advising and Student Accounts.
  • Receives Information Center requests via voice, email, chat, voice mail, web conferencing and self-service.
  • Utilizes enterprise level tracking software to create, assign and monitor service tickets, service requests and major incidents according to established standards.
  • Provides enrollment assistance and instruction to students to facilitate the enrollment process.
  • Work collaboratively with enrollment services staff across the College and other divisions of the college to accomplish departmental, divisional and institutional goals.
  • Participate in regular reviews of tickets and service requests to assure quality standards. Assist in the creation and maintenance of enrollment services standard procedures, subject protocols, and knowledge base for students and staff. Create documentation to increase knowledge sharing and document issues/solutions in a complete, concise manner for use in knowledgebase system.
  • Escalates unresolved situations to appropriate enrollment services staff.
  • Recommends needs for user training and documentation.
  • Participates in college wide events and trainings. Continue to update and keep technical skills current to maintain high level of product knowledge in areas of assigned responsibility.
  • Serves as enrollment services subject matter expert.
  • Performs other duties as required or as assigned.


  • Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.

    Vaccination: Effective November 1, 2021, as a condition of employment, all new employees of Community College of Allegheny County must be fully vaccinated against COVID-19 and provide proof of their vaccination or have received an approved exemption to be an employee. Prospective employees who are offered a position can request an exemption from this vaccine requirement for religious or documented medical reasons. Exemption requests will be reviewed for approval on a case-by-case basis by the Office of Human Resources.






    To view the full job posting and apply for this position, go to: https://ccac.csod.com/ats/careersite/JobDetails.aspx?id=1115





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    Organization

    The Community College of Allegheny County, located in Pittsburgh, is the largest institution of postsecondary higher education in Pennsylvania.

    The college serves approximately 30,000 credit students through our four campuses, five centers and online programming. An additional 35,000 students per year enhance their knowledge and job skills through thousands of CCAC non-credit and workforce development courses.

    Incorporating a learning-centered environment committed to the future of the region, CCAC continues to expand its reach through innovative programming and accessible instruction offered via convenient day, evening, weekend and online courses. CCAC endeavors to fulfill its mission to provide affordable access to quality education and offer a dynamic, diverse and supportive learning environment that prepares the region’s residents for academic, professional and personal success in a changing global society.

    Vision
    The Community College of Allegheny County provides a supportive and transformative learning environment that prepares graduates to meet critical needs in the region’s workforce. Stakeholders have strong personal connections with CCAC and support it as a sound investment in community and economic vitality.

    Mission
    The Mission of the Community College of Allegheny County is to provide affordable access to quality education and offer a dynamic, diverse and supportive learning environment that prepares the region’s residents for academic, professional and personal success in our changing global society.

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