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Coordinator, IT & Facility Operations

University of Denver
Colorado, Denver, USA

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Job Details

In preparation for the most ambitious philanthropic campaign in the University's history, the University of Denver is building an advancement enterprise that mirrors the excellence of our great institution. Advancement efforts at DU have a tremendous impact through our relationships with DU's remarkable students, dedicated donors, inspiring alumni, engaged families, and wonderful friends. DU is committed to building and fostering a culture of deep engagement and philanthropy in support of our institution as we implement the DU IMPACT 2025 vision and prepare for a fundraising campaign with a bold and courageous goal.

The University of Denver and DU Advancement deeply value inclusive excellence, recognizing that its success is dependent on how well it values, engages, and includes the rich diversity of constituents. You can learn more about inclusive excellence at the University of Denver by visiting the Office of Diversity, Equity & Inclusion. As a part of that effort, we are continuing to grow a team of inclusive, collaborative, inquisitive, innovative, ethical, and transparent advancement professionals who possess deep mutual respect for one another and for our shared profession.

Position Summary

Reporting directly to Advancement's Associate Director, IT & Web Operations, the Coordinator of IT & Facility Operations is a member of the Advancement Business Services Team within the Advancement Operations group. The Coordinator utilizes exceptional customer service skills as well as effective investigative and problem-solving skills to manage Advancement facilities and space operations as well as provide tier 1 desktop support for Advancement hardware and software. These responsibilities include full setup of office spaces, configuration and deployment of business technology, maintenance of the Advancement websites, and basic telephone and network support. This position will work closely with end-users to provide service via a variety of facilities and technical solutions both over the phone and in person, for a team of approximately 150 staff members. The Coordinator will also help to manage and assist with hardware/software, furniture and supply inventory management, the development of technical documentation, and special projects as assigned

Essential Functions

Desktop Support

  • Set up, configure, and deploy hardware and software as needed including loaner equipment
  • Diagnose and resolve hardware issues with PCs, Macs, smart phones, tablets, and networked printers
  • Diagnose and resolve software issues in MS Office applications, Microsoft Windows 10, Mac OS X, and Adobe CC
  • Keep computers and printers up-to-date with latest operating system updates, hardware firmware updates, and software updates
  • Work with vendors to have existing computer equipment repaired quickly, as needed
  • Utilize issue tracking system to track all support requests from start to finish and communicate effectively with end users
  • Assist with management of computer inventory
  • Operations & Facilities

  • Set up and configure office spaces for new employees including office phones and office materials
  • Coordinate and manage office moves and reconfigurations of varying size and complexity
  • Maintain floor plans and manage space changes for various office locations around campus
  • Manage facilities requests related to office moves for various office locations around campus
  • Inventory and purchase office furniture, electronic equipment, and office materials for various office locations around campus
  • Maintain and monitor inventory of office furniture and equipment in embedded office spaces
  • Complete campus space reporting
  • Special Projects

  • Assist with new technology research and deployment as-needed
  • Assist with technology support for special events as-needed
  • Knowledge, Skills, and Abilities

  • Proven ability to convey technical information to a non-technical office in a friendly and helpful manner
  • Well-developed technical support skills and customer service ethic.
  • Adept at problem-solving, critical thinking, and using judgment in situations that require sensitivity and tact
  • Must be able to manage multiple projects at once, staying mindful of deadlines and budget
  • Exceptional attention to details and high level of organization
  • Must be able to work independently and as a part of a group
  • Ability to assemble and disassemble computer hardware
  • Excellent interpersonal skills, including verbal, written, and organizational skills
  • Must be able to manage time well and take initiative, particularly while managing competing priorities
  • Willingness to take initiative, keep a positive attitude, and maintain a professional demeanor
  • Required Qualifications

  • Bachelors degree or equivalent combination of education or work experience (veterans with equivalent combination of military certification/education and experience may substitute for the degree qualification)
  • 1 year of professional desktop support experience
  • Preferred Qualifications

  • Bachelors Degree, degree in Information Technology or a related discipline strongly preferred
  • Desktop support experience within higher education or other similarly complex non-profit environment
  • Strong working knowledge of Windows 10, OS X, and MS Office products
  • Work Schedule
    Monday - Friday, 8:00 a.m. - 4:30 p.m., some nights and weekends, as required.

    Application Deadline
    For best consideration, please submit your application materials by 4:00 p.m. (MST) July 5, 2022.

    Special Instructions
    Candidates must apply online through to be considered. Only applications submitted online will be accepted.

    Salary Grade Number:
    The salary grade for the position is 7.

    Hourly Range:
    The hourly range for the position is $22.00 - $24.50.

    The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

    Please include the following documents with your application:
    1. Resume
    2. Cover Letter

    The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

    All offers of employment are contingent upon satisfactory completion of a criminal history background check.


    Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

    The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

    The University offers:

    Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.

    Collaborative, Experiential Learning

    Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.

    In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

    The University of Denver Culture

    Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

    At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

    For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

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