S08702P

Assistant Director of Ticket Operations

Athletics-Ticket Office

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

External

TRS

Employee

Benefits Eligible

Full Time

Typical business hours of Monday – Friday, 8:00 AM to 5:00 PM. Ability to work some nights and weekends. Ability to travel.

Commensurate with experience

06/17/2022

No

07/08/2022

08/01/2022

Athens Area

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit https://coronavirus.uga.edu/executive-order/ or call (706) 542-2222.

Athletics Technical/Paraprofessional/Professional

Non-Exempt

Electronic Data Processing

1.00

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Completion of a Bachelor’s degree with two (2) years of related experience or (5) years related management experience.

This position is responsible for independently managing high level day-to-day operations of the ticket office.This position provides supervisory, project, and executive support to the UGA Athletics Ticket Office as well as oversees and coordinates the day-to-day activities. An employee assigned to this position may serve as the principle point for execution and management of all facets of Women’s Basketball ticketing. Serve as administrative contact and liaison with internal and external constituencies and may provide specialist support services in the areas of budget management, public and community relations, general business administration, and/or student, donor, and faculty/staff affairs.

Knowledge of ticket office functions such as season ticket renewal and distribution process for all ticketed sports. Excellent computer skills including extensive knowledge of Microsoft Office suite (Outlook, Word, and Excel). Demonstrate the ability to multi-task and work cooperatively. Excellent communication and customer service skills. Independent thinker, self-motivated, and accustomed to high volume, fast-paced, detail-oriented work environment.

Stand; walk; use hands and reach with arms. Sit and talk or hear. Lift and/or move up to 25 pounds. Close and distance vision, and peripheral vision. The noise level in the work environment is usually moderate but escalates to high during athletic competitions.

No

Yes

Yes

No

No

No

No

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Women’s Basketball Ticket Management:

• Manages all facets of ticket operations for Women’s Basketball.
• Responds to and/or routes all incoming correspondence.
• Coordinate’s pricing decisions with sport supervisors, TGBC, marketing department, and business office.
• Works directly with the business office on the budget for ticket sales.
• Works directly with TGBC and marketing on sales campaign/timeline for season tickets, single game tickets, and group tickets.
• Responsible for allocation of season tickets and post season events.
• Supervise the day of game box office.
• Ensures communication relative to all ticket information is clearly communicated and promoted to customers.

20

Gymnastics Ticket Management

• Manages all facets of ticket operations for Gymnastics.
• Coordinates pricing decisions with sports supervisors, marketing department, sales & service manager, and business office.
• Works directly with the business office on the budget for ticket sales.
• Works directly with marketing and sales manager on sales campaign/timeline for season tickets, single-game tickets, and group tickets.
• Responsible for allocation of season tickets and post-season events.
• Supervise the day of game box office.
• Ensures communication relative to all ticket information is clearly communicated and promoted to customers.
• Oversee season setup, ticket applications and allocation, and event preparation for Gymnastics and other sports as needed. Includes postseason events which will require travel.

15

Player/Guest and Recruiting Ticketing Process:

• Collaborate with Associate Director to execute Player/Guest and Recruiting ticketing processes for all sports.

10

Legislator Ticketing:

• Execute Legislator Ticket Allotment account management, allocations, and distribution.

10

Game Day Event Staff:

• Supervise game day event staffing to include scheduling and providing employee training, particularly, part-time, student and intern ticket staff members.

10

Athletic Staff/Athletic Board Ticketing:

• Administer Athletic Staff and Athletic Board ticketing including communications, account management, allocations, and fulfillment.
• Generate and provide staff usage reporting to business office.

10

Ticket Reporting/Financials:

• Work directly with associate director of ticket operations and business office on daily/monthly settlements, as well as monthly tax reports.
• Daily batch report management.
• Focus on keeping all ticket accounts balanced and run reports of any payment dues.
• Will create reports based off those balance dues and send directly to sales & service to have those accounts called to be paid off.

10

Administrative Duties:

• Monitor athletic staff account accuracy. Update according to hired, separated, and retired personnel status.
• Independently monitor and facilitate ticket office supply and equipment needs.
• Monitor office email: gatickets@sports.uga.edu and respond accordingly in a professional manner.

10

Other duties as assigned

5

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Amy Thomas

amy.thomas@uga.edu