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IT Technician III - Systems Technician - 516730

Employer
The University of Alabama
Location
Tuscaloosa, AL

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Job Details

Pay Grade/Pay Range: 56 Hourly (non-exempt) - Minimum - $ 14.49 Midpoint - $ 21.15

Department/Organization: 204108 - Computer Labs

Normal Work Schedule: Monday - Friday 8:00am to 4:45pm

Job Summary: Under general supervision, the IT Technician III performs a variety of standard and non-standard specialized or technical IT support services following established procedures. Knows and applies fundamental IT concepts, practices and procedures, including hardware, software and networks, as well as troubleshooting and documentation. Some evaluation, originality or ingenuity is required.

Additional Department Summary: The Systems Technician supports the computer labs and other technology initiatives for the College of Arts and Sciences. Installs and configures software. Diagnoses and repairs computer hardware issues. Deploys, configures, and supports mobile devices such as iPads and laptops. Provides knowledge and expertise to Arts and Sciences faculty and staff. Provides support and assistance for departmental and college-wide technology initiatives. Assists with remote management of machines with management tools such as PDQ, SCCM, and JAMF. May supervise student workers.

Required Minimum Qualifications: High school diploma and three (3) years of IT experience, OR Associate's degree or higher and some IT experience. Knowledge of basic programming, networking, or system skills. May require intermediate level training or certification. Student or Graduate Assistant, Intern, or student oriented experience will be considered. To be considered student experience, it must be detailed in the employment section on the application.

Additional Required Department Minimum Qualifications: Some experience with software and hardware installation as well as software and hardware troubleshooting.

Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Skills and Knowledge: Familiarity with various operating systems such as Windows, macOS, and iPadOS. Strong problem-solving skills and an eagerness to learn and integrate new technologies.

Preferred Qualifications: Experience with hardware troubleshooting. Experience in a technology-centered customer service role. Familiarity with iPadOS and iPads.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster

Organization

The University of Alabama embodies an academic community that demands excellence in teaching, research and service and provides an inclusive, nurturing environment for the discovery of knowledge and the development of well-rounded leaders. Founded in 1831 as Alabama's first public college and known as the Capstone of Higher Education, UA provides a premier undergraduate and graduate education built upon global engagement, high-quality scholarship, outstanding teaching, and diversity and inclusivity throughout the community.

Our Mission

The University of Alabama will advance the intellectual and social condition of the people of the state, the nation and the world through the creation, translation and dissemination of knowledge with an emphasis on quality programs in the areas of teaching, research and service.

Our Vision

The University of Alabama will be known as the university of choice for the best and brightest students in Alabama, and all students who seek exceptional educational opportunities. The University of Alabama will be a student-centered research university and an academic community united in its commitment to enhance the quality of life for all Alabamians and the citizens of the nation and the world.

Our Core Values

The University of Alabama is committed to:

  • Undergraduate education that produces socially-conscious, ethical and well-rounded leaders who are grounded in their subject matter and capable of controlling their own destinies.
  • Graduate education that is deeply vested in subject matter knowledge, professional content, research skills and creative activity.
  • Public outreach and service that is held in the highest regard and fosters impactful public engagement to enhance the quality of life for the citizens of Alabama, the nation and the world.
  • Campus life that embodies collaboration, collegiality, respect and a culture of inclusivity.

Our Strategic Goals

  • Provide a premier undergraduate and graduate education that offers a global perspective and is characterized by outstanding teaching, high-quality scholarship and distinctive curricular and co-curricular programs. Increase the University’s productivity and innovation in research, scholarship and creative activities that impact economic and societal development.
  • Enrich our learning and work environment by providing an accepting, inclusive community that attracts and supports a diverse faculty, staff and student body.
  • Provide opportunities and resources that facilitate work-life balance and enhance the recruitment and retention of outstanding faculty and staff.
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