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Student Resources Program Manager

Chabot-Las Positas Community College District
Chabot College, 25555 Hesperian Blvd., Hayward, CA 94545
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Job Details

Job Title:

Student Resources Program Manager

Position Type:


Position Code:




Pay Rate (or Annual Salary):

$70,943 - $84,313/annual

Job Location:

Chabot College, 25555 Hesperian Blvd., Hayward, CA 94545


Student Services

Job Summary:

The Chabot College Community

Chabot College is committed to educational equity in its academic programs and college services so that students may achieve their personal, educational, and career goals. Our equity work today builds upon a strong history: the Puente and Umoja programs were first created at Chabot College, and have since been replicated across the state. These programs have paved the way for a series of additional educational and student support programs intentionally focused on equity that thrive at Chabot College today. Chabot College is located in Hayward, California, the third most diverse city in the United States. We serve a highly diverse student population and are proud to be designated as a Hispanic Serving Institution. Information about the demographics of our campus community can be found here.

Serving our diverse community requires a culturally-responsive approach that recognizes the myriad strengths and assets that our students bring to the campus community. We do so by promoting a classroom and co-curricular learning environment that is inclusive, collaborative, engaging, and challenging, and where respect, dignity, and integrity are core values. We see students as producers of knowledge, not just consumers of knowledge. We work to reframe inequities as a problem of practice, and view the elimination of inequities as an individual and institutional responsibility.

Joining Our College Community

We seek equity-minded applicants who demonstrate they understand the benefits diversity brings to an educational community. We look for applicants who:

1. Value and intentionally promote diversity and consciousness of difference

2. Demonstrate cultural humility and an ongoing desire to improve cultural competence
3. Are dedicated to addressing issues of social justice
4. Accept their shared role and responsibility in addressing opportunity and achievement gaps experienced by students
5. Have experience and success in closing student equity gaps and engaging in equitable practices, or are knowledgeable and enthusiastic about implementing practices that achieve these goals
6. Actively seek to identify, disrupt, and remove institutional and/or systemic barriers that adversely impact historically marginalized communities
7. Empower the underrepresented and underserved
8. Foster students’ potential to become global citizens and socially responsible leaders
9. Believe that all people have the right to an education and work environment free from fear, harassment, or discrimination
The Chabot-Las Positas Community College District is seeking a Student Resources Program Manager at Chabot College in Hayward, California.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTIONUnder the direction of the Vice President, Student Services or designee, the Student Resources Program Manager performs a full range of programmatic and technical duties in support of the student basic needs program, coordinates assigned functions, activities, and services of the basic needs program area including to oversee and participate in providing students, staff, and others with specialized information, case management services, training, and assistance related to students’ basic needs including food, housing, health, advising services, and/or off campus resources; coordinates with campus and community organizations to obtain resources for students and to promote student success, retention, and completion by removing barriers to their education; and program support and clerical assistance duties in support of the basic needs program area.

The Student Resources Program Manager is responsible for developing and implementing a comprehensive model to address housing and food insecurity, financial literacy and management, public health, college supports and services.

The Student Resources Program Manager shall be elected by the Governing Board upon the nomination of the College President and the District Chancellor.

This is a grant/categorically funded position. Continuation of this position is contingent upon available funding on a year to year basis.

Representative Duties:

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
1. Coordinate and provide programmatic leadership to all the basic needs services incompliance with federal, state, district, and other applicable regulations, codes, procedures, and policies;

2. Coordinate the market and food pantry services including, supervising students, coordinating staffing, ordering food, and maintaining quality controls;

3. Identify, develop, support and link students to on- and off-campus housing, mental health and other basic needs services and resources;

4. Ensure students receive support in accessing CalFRESH, Medi-Cal, and other public benefits for which they are eligible;

5. Coordinate with the campus financial aid office to ensure students are receiving the maximum aid available and provide leadership for financial literacy programming;

6. Develop on- and off-campus partnerships, including coordination with the local homelessness response system and other agencies to ensure students have access to community-based services;

7. Exchange information with students, staff, other educational institutions, community and business representatives, vendors, governmental agencies, and the public regarding basic needs services, eligibility requirements, policies, timelines, required forms and other information;

8. Develop specific safety protocols within guidance from District, County, and State for all student basic needs/food pantry from Alameda County Public Health Department (ACPHD);

9. Travel to various off-site locations to confer with community service organizations, governmental agencies, businesses, and other entities, and to recruit students and partners;

10. Deliver presentations to small and large groups as a program and college representative;

11. Provide administrative support to the Vice President or designee concerning recruitment, professional development, and performance evaluations of staff.
NOTE: This administrative class specification is not necessarily all-inclusive in terms of duties and responsibilities.

Minimum Education and Experience:

Bachelor’s Degree in any field from an accredited institution of higher education.

Two years of experience preferably in an institution of higher education with providing basic needs to students or the community, and may include program management of a basic need’s operation. OR equivalent combination of education and experience, which indicates possession of knowledge and skills required.

License or Certificate:1. Valid California driver’s license and a safe driving record to drive a District or personal vehicle2. Ability to obtain a food handling license

Sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students and staff.

Minimum Qualifications:

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

  1. Applicable and available community, business, governmental and educational resources including public benefits and financial resources;
  2. Research techniques and case management approach to holistic services.
Ability to:
  1. Understand the needs of and have experience working and connection with students who are underserved in higher education;
  2. Work effectively with diverse populations of students, faculty, staff, and community partners;
  3. Work with committees and to plan trainings;
  4. Multi-task in fast-paced diverse setting;
  5. Work with faculty, students, staff, academic community and the public with tact, discretion, and courtesy;
  6. Work effectively as part of a customer-service team.
Skill in:
  1. Written and oral communication, including public speaking;
  2. Short- and long-range program and event planning, program and event implementation, coordination, and evaluation;
  3. Interviewing, assessment, and evaluation;
  4. Establishing and maintaining effective and efficient working relationships;
  5. Use of the Microsoft Office Suite and web-based content management systems.

Desirable Qualifications:

1. Masters in Social Work and/or Licensed Clinical Social Worker (LCSW) credential

2. Professional experience with local, regional, state, federal and non-profit social services

3. Bi-lingual in Spanish, Chinese or Tagalog

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting, including work outside in market/food pantry settings. Some evening, weekend, and travel maybe required.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

EEO Statement:

It is the policy of this District to provide equal opportunity in all areas of
employment practices and to assure that there shall be no discrimination against
any person on the basis of sex, ancestry, age, marital status, race, religious
creed, mental disability, medical condition (including HIV and AIDS), color,
national origin, physical disability, family or sexual preference status and other
similar factors in compliance with Title IX, Sections 503 and 504 of the
Rehabilitation Act, other federal and state non-discrimination regulations, and its
own statements of philosophy of objectives. The District encourages the filing of
applications by both sexes, ethnic minorities, and the disabled.

Posting Number:


Open Date:


Close Date:


Open Until Filled:


Special Instructions to Applicants:

The Board of Trustees has implemented a vaccine mandate for all employees. Accordingly, finalist(s) must comply with the vaccine mandate prior to being forwarded to the Board of Trustees for approval. See vaccine mandate information at

Notification to Applicants:

The Chabot-Las Positas Community College District reserves the right to close or not fill any advertised position

Instructions for Personal Qualifications Statement:

The purpose of the personal qualifications statement is for you to provide information on how your education and experience relate to the requirements and duties of the position. There is no form to complete. Applicants are requested to provide their personal qualifications statement by uploading a document, the same way as you do for your cover letter.


Working at Chabot-Las Positas Community College District

Chabot and Las Positas Colleges both aim to provide an educational foundation for transfer to the four-year college/university, career and technical education (CTE) certificates, and life-long learning opportunities. The combined student population of more than 29,000 students includes those from throughout the Bay Area, and Central Valley, as well as from other states and more than 40 foreign countries.

• Educational Excellence forms the foundation of our district and governs the planning, implementation, and evaluation of everything we do

• Curriculum Relevancy ensures that our students benefit from the latest and most innovative curriculum available; this requires constant, active improvement

• Community Collaboration with local business, government, educational institutions, civic organizations, community groups, science, and industry partners results in a team effort to provide educational opportunities that best serve our students and our community

• The Chabot-Las Positas Community College District (CLPCCD) celebrates more than 50 years of educating the San Francisco East Bay

• CLPCCD adds approximately $508.9 million in annual income to its East Bay service area

Chabot College has delivered education opportunity to our communities through excellent transfer, degree, career technical and lifelong learning programs. Chabot is the birthplace of model support services such as the Puente, Daraja, and Early Childhood Mentor-Teacher Programs. Ours is a story of student success and a democratic commitment to equal access to excellence in education for all.

Puente Project

A highly-acclaimed program founded at Chabot College in 1981 which explores the Mexican American/Latino experience and has served thousands of California students. Community colleges with Puente programs transfer 44 percent more Latino students to the University of California than colleges without Puente.

DARAJA Project

Offers academic support services and a curriculum focused on African-American literature, history, and issues. Daraja students do better in school and transfer to four-year universities at a higher rate.

Las Positas’ rich course offerings prepare students for degree and certificate completion, transfer to a four-year university, basic skills for success in college, and job retraining. Students are also able to study in career programs designed by the faculty and the community to meet local workforce demands.

Engineering Tech Partnership

Lawrence Livermore National Laboratory (LLNL), Alameda County Workforce Investment Board (WIB) and Las Positas College (LPC) established a 24-month academic program to provide a technical education and hands-on training for veterans. The new Engineering Technology Program at Las Positas is designed to help veterans develop the skills and training needed for engineering technician careers and establishes a pipeline of qualified candidates for LLNL and other Bay Area employers such as NASA and Sandia and Lawrence Berkeley national laboratories.

Viticulture and Business Program

The college’s award-winning Viticulture and Winery Technology Program partners with the historic and thriving Livermore Valley wine industry. The Business Program, the college’s most popular major, provides training for area businesses, including an industry-specific Retail Management Program, and sponsors a Business and Entrepreneurship Speaker Series.

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