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Public Safety Dispatcher

Employer
University of Redlands
Location
Redlands, CA

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Administrative Jobs
Institutional & Business Affairs, Safety & Security
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

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POSITION: Public Safety Dispatcher (Part-Time)POSITION CODE: DEPARTMENT: Public SafetyMONTHS/HOURS: Twelve (12) months, 20 hours per week - 4 days a weekSTARTING SALARY RANGE: $17.64 per hourGRADE: S06AVAILABLE: ImmediatelyINTRODUCTORY PERIOD: Six (6) monthsPOSTING DATE: June 22, 2022APPLICATION DEADLINE: July 6, 2022 at 2:00 p.m. PST

 

Definition of Classification:

The Public Safety Dispatcher receives, assimilates, and dispenses calls received for service from various locations on campus to on-duty Public Safety Officers. Serving as the first point of contact, provides excellent customer service, responding professionally, courteously, and empathetically to persons in various states of mind. This position reports to the Public Safety Sergeant.

Duties and Responsibilities:

The duties and responsibilities include, but are not limited to, the following:

  • Answers departmental telephones assisting public and dispatching gathered information from calls (via microphone) to Public Safety Officers and communicating by telephone to the Redlands Police Department and Redlands Fire Department, when needed.
  • Enters activity logs, parking permits and citations, into computer along with entering and posting of campus events schedule.
  • Locates and relays information requested by officers; contacts emergency personnel when needed.
  • Completes work orders as requested; receives and assimilates calls for repairs along with contacting the alarm company regarding alarm activation.
  • Issues keys and parking permits after regular business hours.
  • Adheres to all safety and/or housekeeping policies and procedures.
  • Contributes to Team effort by accomplishing related duties as needed.
  • Performs other duties and special projects as assigned.

 

Qualification Guidelines

Any combination equivalent to, but not limited to, the following:

Experience/Training/Education:

  • High school diploma or equivalent supplemented with one year of course work in public relations or dispatching.
  • One-year related experience in a similar position. Completion of a POST Public Safety Dispatcher Course is desirable.
  • A comprehensive background check is required.

Knowledge and Skills:

  • Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service.
  • Basic knowledge of applicable automated dispatch and Public Safety systems and databases.
  • Basic Knowledge of applicable federal and state laws and regulations.
  • Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
  • Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations.
  • Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
  • Considerable independent judgment, initiative, calm and understanding in stressful situations exercised in interpreting orders, rules, and regulations in emergency situations with the public.
  • Excellent verbal and written communication skills to effectively communicate with diverse populations.
  • Prepare clear and accurate reports, records, and other written materials.
  • Ability to establish and maintain effective working relationships, interact with all members of the campus community and public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
  • Ability to maintain the confidentiality of sensitive information.
  • Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. 

 

Physical Requirements/Working Conditions:

Working Conditions:

Standard dispatch center office setting. Duties performed in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort. The position may require after-hours and emergency response.   

Physical Demands:

Incumbents regularly sit for long periods; walk short distances on a regular basis; may travel to various locations to attend meetings and conduct work; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; speak clearly and distinctly to answer calls and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 10 pounds.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed please call (909)-748-8040.

INFORMATION REGARDING COVID-19: New employees are required to submit proof of having received the full course dose of an approved COVID-19 vaccine including a booster or submit an exemption request for medical or religious reasons within sixty (60) days from your date of hire.

FOR MORE INFORMATION VISIThttp://www.redlands.edu/human-resources/employment/SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.AN EQUAL OPPORTUNITY EMPLOYER

 

Organization

 

University of Redlands garden sign

 

The University of Redlands is a private, independent liberal arts university centrally located in the heart of southern California. Situated in the area east of Los Angeles known as the Inland Empire, the beautiful Redlands campus is within easy traveling distance of snow skiing, hiking and climbing to the north, some of the world’s best beaches to the south, Palm Springs and Joshua Tree to the east, and the urban culture of Los Angeles to the west.

Ranked 12th among regional universities in the West by U.S. News & World Report, Redlands offers 50 undergraduate programs as well as graduate programs in business, communicative disorders, education, geographic information systems and music.  

The University of Redlands serves approximately 5,000 students in its primarily undergraduate residential College of Arts and Sciences, as well as its School of Education and School of Business, which offer graduate programs at eight locations across southern California in addition to the main campus. The School of Continuing Studies offers non-degree program credentials and course opportunities.

Redlands blends liberal arts and professional programs, applied and theoretical study, traditional majors and self-designed contracts for graduation. For a select group of highly motivated, self-driven students, the progressive Johnston Center for Integrative Studies allows such inclined undergraduates to negotiate their own course of study with a faculty/peer committee, receiving narrative evaluations rather than letter grades.

The Master of Science in Geographic Information Systems program is an intensive, one-year residential program that draws international acclaim, in part due to the close collaboration with Redlands-based Esri, the world’s leading GIS company.

Recognized for having one of the highest study abroad participation rates among our peers, Redlands students travel the world, choosing from more than 100 programs. Redlands’ Community Service Learning program receives national acclaim each year as our students complete over 120,000 hours of public service annually around the world.

Learn more about the University of Redlands.

Company info
Website
Telephone
909-748-8040
Location
1200 E. Colton Avenue
P.O. Box 3080
ATTN: Human Resources
Redlands
California
92373
US

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