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Program Coordinator III (International Services & Programs)

College of the Canyons
Santa Clarita, CA
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Position Number: CLA21-437

College of the Canyons
Santa Clarita Community College District

announces an employment opportunity for

Program Coordinator III (International Services & Programs)

A Classified Represented Position

Review Date: July 21, 2022

This position is a high priority for our District for the 2022-23 year and is contingent upon continued available district, grant and state funding.

Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.

The Santa Clarita Community College District/College of the Canyons is seeking a full-time Program Coordinator III (International Services & Programs) staff member in the International Services & Programs department.

Who We Are

The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, “Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses.” These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences — fostering healthy inclusion through inquiry, shared dialogue and reflection to ensure that we promote a sense of community, collegiality and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative and equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success.

The College and the District

College of the Canyons is part of the Santa Clarita Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 32,000 students each academic year. College of the Canyons has a diverse student population that reflects our focus on enhancing the educational attainment and economic well-being of the community we proudly serve. Detailed information about our student population, including data related to student success, can be found on the College of Canyons Office of Institutional Research, Planning and Institutional Effectiveness (IRPIE) website. Additionally, College of the Canyons, was recently honored as a 2021 Bellwether College Consortium award winner, was honored in 2018 and 2019 with the Champion of Higher Education award, was ranked #1 in Los Angeles County during 2019 as the best two-year college for adult learners, and is rated #1 in Los Angeles County for completion rates by college-prepared students. It is distinguished as one of the top transfer institutions in Los Angeles County.

Who We Want

We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.


Reports to and under the supervision of the Director of International Services & Programs and in support of the Dean of International Affairs & Global Engagement, performs a wide variety of duties related to partnership development, international student recruitment, data management, communications coordination, marketing, and promotion of ISP programs. Provides accurate, consistent, and timely reporting as requested by ISP Administration. Provides administrative support and performs other related duties as assigned. This position requires in-person presence on campus during normal business hours.

Canyons Hall


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  1. Serves as office coordinator and administrative aide to ISP Administration. Composes and distributes correspondence when directed; answers and redirects inquiries appropriately. Records, prepares, and disperses minutes for ISP meetings. In the absence of the Director, coordinates and ensures the smooth running of the day-to-day operations of the Office.
  2. Serves as a neutral and impartial dispute resolution practitioner for international students. Communicates with, provides confidential and informal assistance to, acts as a liaison on behalf of, and advocates for international students. Serves as a designated third party in resolving conflicts and/or issues of significance to international students, as directed.
  3. Effectively interfaces in difficult situations, assessing problems, and suggesting potential solutions to prevent problems from escalating beyond the beyond the office.
  4. Creates, updates, and maintains various reports, files, logs, and records/databases pertaining to partner institutions; monitors international student applications and international education agent contacts, as well as department expenditures, projects, and initiatives.
  5. Provides project management for various systems and programs, as assigned. Takes the lead to research, plan, prioritize, track, execute, and evaluate new systems and programs for assigned areas. Plans, organizes, and manages resources to bring about successful completion of specific project goals and objectives.
  6. Ensures memorandums of understanding with partner institutions, international education agent contracts, and any other agreements that ISP and/or the College may enter into at the direction of the ISP Administration, are fully and successfully negotiated, written, and executed. Works with the College’s contracts office to ensure all agreements are created, submitted, and saved to the relevant College databases and otherwise processed in accordance with District, state, and federal policy.
  7. Helps maintain a system of tracking, either by using College databases, CMS, or other relevant software, to assist the Office management team in monitoring international partnerships, applications, international education agent contracts, and other ongoing initiatives related to international student recruitment, and provides accurate information to assist the decision-making process regarding recruitment efforts.
  8. Maintains current knowledge of a variety of complex regulations, requirements, and policies related to assigned areas. Attends specialized training when necessary.
  9. Provides program relevant reporting in an accurate, consistent, and timely manner.
  10. Maintains effective communication with campus entities, international partners, key community stakeholders, and other relevant parties regarding ISP projects, programs, services, and initiatives.
  11. Inputs, maintains, and extracts contact and student data, as well as information related to international education agents and other overseas partners, from the Office’s and District’s computer information system (Access, Excel, and Datatel, for example).
  12. Monitors the Department’s digital platforms for effective promotion of the programs.
  13. Contributes to digital and non-digital content for the promotion of the programs.
  14. Prepares information and drafts for presentations, promotional initiatives, and other outward facing communications.
  15. Assists with the preparation of student and department files and records for audit and program reviews.
  16. Assists in identifying potential grants, keeping a log of grant-related information, and preparing grant applications, in consultation with ISP Administration.
  17. Gathers information and reports out on key policies at the District, state, and federal levels for, and, as directed, facilitating dialogue for the benefit of international students.
  18. Serves as a College resource and Office liaison for ISP administrators in formulating or modifying policy and procedures and raising issues that might surface because of a gap between the stated goals of the District and actual practice.
  19. Performs and assists with routine clerical tasks, including calendaring and scheduling appointments.
  20. Coordinates and tracks arrangements for conferences, travel and accommodations, travel advances, and requests for reimbursements.
  21. When necessary and as directed, assists the front desk support staff in responding to all inquiries regarding ISP programs and international student admission processes and requirements.
  22. When necessary and as directed, assists the front desk support staff in assembling international student applications for the DSOs and the management team.
  23. Monitors accuracy of physical and digital student files and other files.
  24. Supports Homeland Security compliance by properly monitoring the status of international students relevant to established College, state, and federal regulations.
  25. Maintains confidentiality of student records, as well as office and staff correspondence.
  26. Trains and provides work direction to short-term employees and/or college assistants, as directed.
  27. Attends and helps coordinate professional meetings/conferences, recruitment events, and other similar engagements as assigned, to enhance professional development and increase the operational effectiveness of the Office.
  28. Performs other related duties as assigned.


Two (2) years full-time equivalent experience working in educational institutions or community agencies, or comparable experience working with the public is required.


A Bachelor’s degree (120 semester units) or equivalent from an accredited college or university in a field relevant to the essential job duties. A Master’s degree may substitute for one year of experience.


Evidence of formal training in conflict or dispute resolution, as shown in course work, internship, or documented professional development.


Position requires ability to:

  • Learn, interpret, and apply legal mandates, policies, regulations, guidelines and operational procedure.
  • Communicate clearly, accurately, and effectively in oral and written form.
  • Follow established District and ISP guidelines and timelines with diligence.
  • Apply knowledge of modern office practices and equipment including automated word processing, record management and filing systems.
  • Provide customer service in a positive and friendly manner.
  • Type with accuracy and speed using word processing, spreadsheets, database management and other computer software programs.
  • Assume responsibility for routine clerical detail.
  • Perform duties working independently with speed and accuracy.
  • Use professional judgment based on established guidelines and procedures.
  • Work effectively and demonstrate current knowledge of computers and other forms of advanced technology utilized in providing high quality services.
  • Maintain comprehensive and accurate files and records.
  • Maintain confidentiality of office and student information.
  • Work effectively with students, staff, and the community, using tact, discernment, and patience.
  • Understand and carry out oral and written directions.
  • Work effectively and demonstrate current knowledge of computers, database management, and other forms of advanced technology utilized in providing high quality services.
  • Understand or have the ability to learn other College functions and help students to work effectively with these functions.
  • Have the ability to learn College and U.S. immigration rules and regulations and ISP compliance processes.
  • Establish and maintain cooperative working relationships with students, staff, and others in connection with scope of work.
  • Role model appropriate action and behavior while working with, and in the presence of, students.
  • Serve as liaison between the department, students, other college departments and the community.
  • Adapt to changing student and procedural requirements.
  • Work independently with minimum supervision.
  • Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students, staff, and community.
  • Portrays a professional attitude, dress, and grooming in accordance with normal business office standards.
  • Cross train on critical department tasks.

Salary placement will be on Range 36 of Classified Represented Salary Schedule B ($5,412.00 - $9,125.00 per month).

Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($5,412.00 / $5,750.00 / $6,066.00 per month) of this 20-step salary range.

Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.


Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.

RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.


Position requires work in a professional office setting during normal business hours with occasional requirements for overtime, during the week. This is a stationary position and requires use of a computer for extended periods of time plus frequent periods of movement from one area to another, which may include traversing to different floors of a building; operating a computer and related equipment; communicating and providing information to others; working with various materials and objects; frequently exert 10 to 20 pounds of force to move objects; may be exposed to occasional contact with dissatisfied individuals; and travel from site-to-site. In the event of an emergency, employees will be relied upon to serve as emergency workers.

  • Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening

  • Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.

  • Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.

  • Board of Trustees approval.

  • Official, sealed transcripts are required upon offer of employment.


The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.



Innovative. Collaborative. Entrepreneurial. These characteristics not only define College of the Canyons, they are embodied by the faculty, staff and administrators who make this college unique among the 116 California Community Colleges.

Established in 1969, College of the Canyons is among the most dynamic colleges in California and the nation. It is widely recognized as a model community college for enhancing student access, success and equity. Its completion rates rank among the highest in the state. The college has established a well-deserved reputation for bolstering economic development and offering innovative career technical education responsive to industry needs.

Guided by visionary leadership, the college serves a 367-square-mile area of northern Los Angeles County that includes the dynamic, growing Santa Clarita Valley. A steady influx of new residents and businesses creates a spirit of possibilities that inspires the college to be flexible, creative and attuned to the community’s evolving needs. The growing diversity of the community is mirrored by the college, which qualifies as a Latino-serving institution.

The college’s influence in the community is best illustrated by the dozens of collaborative partnerships it has forged with local school districts, government entities and service organizations. Examples include the Performing Arts Center’s K-12 Arts Education Outreach initiative, which allows thousands of children to experience the arts each year, and Academy of the Canyons, an early/middle college high school at the Valencia campus that is ranked among the top 10 percent of high schools in the nation.

With campuses in Valencia and Canyon Country, the college offers 96 associate degree programs, including 31 associate degree for transfer (AD-T) options, as well as 148 certificate programs. Classes are offered during traditional fall and spring semesters, as well as shorter, intensive summer and winter sessions. Additional educational opportunities exist at the University Center, whose four-year colleges and universities offer approximately 30 bachelor’s, master’s and doctoral degree programs, as well certificate and credential programs.

Because of the college’s commitment to meeting the needs of the community, local voters have approved two bond measures valued at more than $470 million since 2001. The college also secures substantial funds from the state and millions of dollars in grants each year that allow new, cutting-edge programs to be developed and facilities built to accommodate them.

Given its commitment to growth and innovation, College of the Canyons sets a new standard for what a college can achieve. It is a vital cultural, educational and economic force in the region. Join us to discover unexpected possibilities, the freedom to innovate and an opportunity to shape the future.


Applicants are encouraged to complete their applications online at If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 - 5 weeks following the Review Date as to the status of their application.

All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360 at 26455 Rockwell Canyon Road, Santa Clarita, CA, 91355.

Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:

  • A District Academic application.
  • A current detailed resume, summarizing education and experience.
  • Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties, the demonstrated knowledge, and the abilities section of this announcement. Provides specific details and examples of your direct leadership in achieving the list of minimum and desirable requirements for this position.
  • Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. Submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
  • Confidential Recruitment Source Information (Voluntary Survey). This is voluntary and is part of the online applicant profile separate from the application.
  • Supplemental Questionnaire. Complete the Minimum Qualifications & Supplemental Questions as part of your application packet.
  1. Please describe your experience in International Services and Programs or other similar department(s) or division(s), including any responsibilities. Include employer name(s), position title(s), dates of employment, full-time or part-time status (including number of hours per week), your roles and responsibilities. Please provide your total years of full-time equivalent experience in this field.
  2. Outline all post-secondary education courses, certificates, and/or licenses that are relevant to this position. Specifically, this position requires someone who has documented training in conflict resolution. Please briefly describe your training and provide an example on how you have applied the skills.
  3. Describe the types of tracking systems and reports you have prepared in the past, including how the information was compiled and what the reports were used for.
  4. Give examples of times when you had to field requests coming into your office that were confusing or vague. What steps did you take to clarify the needs of the requestor and determine the action steps necessary?
  5. Describe data that you were responsible for managing. What tools did you use to manage the data and report out on the information? What steps did you take to ensure the information provided by the data was accurate?
  6. How has your background and experiences prepared you to be effective in an environment that values diversity?

Please note:

  • Skills evaluation of candidates for interview may be required.
  • Travel and relocation expenses are the responsibility of the applicant.
  • Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
  • “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name and contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
  • Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
  • Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).
  • Applicants are encouraged to apply online. If you need assistance with the application process, contact:
Human Resources Office

(661) 362-3427

TTY/TDD (661) 362-5178 or visit our website at

It is the applicant’s responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied or considered for other openings. Resumes may not be submitted in lieu of the official application form.

The College is expecting to conduct initial interviews during the week of August, 15th 2022 and conduct final interviews during the week of August, 22nd or August 29th, 2022. This is an estimated timeline, and is subject to change.

Interviews may be conducted in-person or remotely via Zoom.

This is an in-office position, working on the Valencia campus.

Position is offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled. This recruitment may be used for future vacancies.

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