S2464

000391

Technology Support Technician

Systems & Reporting Support Specialist

Staff

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

In support of the mission of UNC Greensboro, the University Registrar’s Office (URO) fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

The Systems & Reporting Support Specialist is a junior member of the Registrar’s Systems & Reporting team and serves the URO as associate webmaster, report support, data specialist, and systems & hardware technician. There are two Systems & Reporting Support Specialist positions and each serves as an active participant in implementing and testing new tools, workflow processes, and strategic initiatives designed to increase departmental effectiveness. The positions are primarily responsible for technological, systems, and reporting-running functions within the URO. Additionally, the URO Support Specialists will develop a solid understanding of how to leverage reporting and data analysis to support student needs and the institution’s strategic goals.

Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

• Journey level requires an additional six (6) months experience
• Advanced level requires an additional one (1) year of experience

• Strong commitment for innovation as demonstrated by an ability to be proactive, dynamic, forward-thinking, strategic, and collaborative.
• Demonstrated critical thinking, analytical, and problem-solving skills.
• Strong verbal and written communication skills. Demonstrated ability to effectively communicate and foster collaboration with a wide variety of university clientele.
• Excellent attention to details.
• Classroom or professional experience with data analysis, web design, or working in a call center environment.
• Excellent organizational, administrative, and time management skills.
• Must have excellent oral and written communication skills.
• Excellent Microsoft Suite (Word, Excel, Access, and PowerPoint).
• Experience in a registrar’s, admissions, or academic services.
• Experience using student information systems, Banner 9, DegreeWorks, Argos, and WebFocus.
• Working knowledge of how to build forms and manage workflow.
  
  

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

$35,425 – $38,277

University Registrar's Office - 10204

8 A.M - 5 P.M., M-F, some evenings and weekends may be required

12

Information Technology

Technology Support Technician

06/22/2022

07/05/2022

1.000

Non-Exempt

Business Process Management

• The Systems & Reporting Support Specialist will work on enhancing the level of customer service for all clients of the office through improved services, continued evaluation, and consistent knowledge transfer and training.
• Adheres to data integrity standards for all student-related data in the University Registrar’s Office.
• Supports the Systems & Reporting team with entering and validating data while adhering to all policies associated with the safeguarding of student information.
• Under the guidance of the Systems & Reporting Lead Analyst:
  • Collaborates with ITS and the University community regarding software updates, configurations, and customizations.
  • Supports the automation of processes for the URO and our University partners.
  • Assist with the testing and development of workflows and enterprise resource planning process

Web Applications Management( report on internal URO Web Apps)

• Under the guidance of the Business Technology Applications Specialist:
  • Responsible for supporting internal URO Web applications, mainly in WordPress, to provide service and support to faculty & staff, and alumni
  • Responsible for auditing and updating URO information shared online via website and dashboards
  • Utilizes specific tools to display/collect

Forms and Reporting (Data Entry)

• Under the guidance of the Systems & Reporting Lead Analyst:
  • Collaborates and creates forms using various software to support the needs of the URO and the University.
  • Generates reports and data analysis for internal URO forms and business processes.
  • Focuses on the accuracy and integrity of data for reporting to parties both internal and external to the URO and the campus community.
  • Supports the submission of data to the National Student Clearinghouse and related compliance issues.
  • Participates in all aspects of the student data lifecycle – including the creation, maintenance, and warehousing of student data and the creation of reports.
  • Produces reports and aggregates data as requested by the Systems and Reporting Team, the URO, University officials, and members of the Enrollment Management departments.

Unspecified Responsibilities

• This position works closely with other areas of the office. As such, it is paramount that the individual in this position be a skilled collaborator who understands campus culture.
• Must develop and demonstrate a breadth of knowledge within the Registrar’s Office and have the ability to serve in a generalist role.
• Provide customer service and front-line support, as needed.
• Develop proficiency with tools and techniques of manipulating single and multiple large datasets.
• Prepare, conduct, and represent the URO at campus events (e.g., SOAR, Commencement).

Planning and Organizing

Apply technical knowledge to independently work on routine/ non-complex tasks. Monitors progress against defined parameters.

Contributing

Project Management

Ability to complete own tasks and manage schedule to meet deadlines. Completes tasks as part of a larger team.

Contributing

Technical Knowledge

Understands basic technology principles and terminology associated with the work unit. Solicits relevant information from the client to sufficiently describe non-routine problems to a technical expert, and effectively communicate a solution to the client. Understands basic troubleshooting techniques and principles and uses understanding to resolve routine problems based on existing documentation/ training/ resources. Basic knowledge of specialty software or hardware.

Contributing

Technical Solution Development

Ability to apply analytical skills to evaluate alternatives and make recommendations.

Contributing

Technical Support

Knowledge of varied technology components and the interrelationships of components.

Contributing

Consultancy Skills

Applies technical knowledge and effective communication skills to create information and training materials for users.

Contributing

Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - F, Sitting - F, Walking - O

Inside - C