The One Stop Advisor provides customer service to UND departments, current students, prospective students, faculty, staff, and families on a variety of university functions, focusing on the areas of Student Accounts and Financial Aid.  

Benefits include single or family health care coverage (UND pays the full premium), $12,000 in basic life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.

Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

UND also offers an employee tuition waiver and a variety of professional development opportunities.

Find out more about UND's great benefits and perks here!

Professional Student Service

• Provide exceptional customer service to a variety of constituents and diverse populations on an assortment of university policies and procedures in person, over the phone, and through email.
• Collaborate with other offices to provide solutions for student problems.
• Provide a holistic review of students' files.
• Build strong relationships with other UND offices.

Student Payment and receipt processing

• Open and close office for cashiering, as needed.
• Help student employees manage processing payments and scholarship checks.

Other Duties as Assigned

• Assist with student training.
• Assist with outside agency forms.

Continuous process improvement based on best practices

• Proactively identify or audit, analyze, and improve upon existing business processes within position and within Student Finance and One Stop teams based on best practices or changes in policies.
• Work with Student Finance and One Stop teams to implement and promote process improvements to optimize workflow and student service.

• Demonstrated experience delivering excellent service to students, families, and both on- and off-campus constituents. 
• Attention to detail, excellent customer service and strong verbal and written communication skills.
• Ability to multi-task and prioritize.
• Excellent organizational skills needed.
• Ability to work independently or as a team member.

• Associates degree or equivalent years of directly related experience.
• One year of experience working in an office setting and/or task-related experience.
• Experience with Microsoft Word, Outlook, and Excel experience.
• Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

• Experience in a fast-paced customer service environment.
• Experience with continuous improvement strategies and tools.
• Two years of experience in a university setting.
• Experience using PeopleSoft Student Admin module and Perceptive Content (ImageNow).
• One year of experience with Title IV regulations.

$36,500 / year; non-exempt; benefited; Full-time

Monday - Friday 8:00 AM - 4:30 PM

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

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All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 showing character of service or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.